The service I received is excellent, 5 stars all around. The customer service person ( Rachel ) is a complete star with helping from first call to talk about my options to helping find the garage,... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process wo... Voir plus
Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval, People said to me " wouldn't... Voir plus
When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO th... Voir plus
À propos de l'entreprise
À propos de TMO - The Motoring Organisation
Écrit par l'entreprise
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Coordonnées de contact
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Royaume-Uni
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Excellent
366 avis
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very satisfied!
Very satisfied from beginning to end. It took less than two working days for TMO to approve repairing my air con system once the origin of the problem was identified by the garage.
21 janvier 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Fabiano,
Thank you for your wonderful feedback!
We’re delighted to hear that your experience with us was seamless from start to finish. Ensuring quick approvals and efficient service is a top priority for us, and it’s great to know we were able to support you in getting your air conditioning system sorted so promptly.
If there’s anything else we can assist with, we’re always here to help.
TMO
Réponse de TMO - The Motoring Organisation
Hi Aaron,
Thank you for your kind words!
We’re thrilled to hear our team member made a great impression. It’s always our goal to be helpful and leave our customers smiling. If you ever need assistance again, we’re just a call away!
TMO
Don't pay u get 0 help from that company
Don't pay u get 0 help from that company
8 janvier 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Marius,
Thank you for your feedback.
We’re sorry to hear you’ve had a negative experience, but we’re unable to fully address your concerns without more information. We take all feedback seriously, and we’ve requested further details from you to better understand the situation to resolve any issues, and to validate your review.
TMO
Swift and helpful
After disappointing communications with the garage holding my car, it was very refreshing to speak to an extremely helpful customer service agent who resolved the query without delay. Very pleased with the dealings of this company
17 janvier 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Teresa,
Thank you for your fantastic review!
We’re delighted to hear that our customer service team was able to step in and resolve your query promptly, especially after the challenges you experienced with the garage.
Providing a seamless and helpful service is at the heart of what we do, and it’s great to know that we could make a positive difference for you.
If there’s anything else we can assist with in the future, please don’t hesitate to get in touch.
TMO
I really don’t understand how they have…
I really don’t understand how they have got a lot of good reviews, I’ve found the whole experience this year since buying a heap of junk 2016 Land Rover sport from Drew’s motors, it was purchased in feb 2024 and has had 3 pretty major repairs 1st one being a cam chain replacement, the claim was an absolute no we’re not paying! It’s not covered, wear and tear , we’re now on our third repair during this year and they are making it really difficult, I think they’re game is you just give up and get it repaired yourself, so not great!
6 janvier 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Dear Lorraine,
Thank you for sharing your feedback. Unfortunately, based on the limited information provided in your review, we’re unable to locate your specific file to fully address your concerns.
While we weren’t involved in the sale of your vehicle, our role is to provide warranty coverage based on the terms and conditions of your level of protection. Warranty products are designed to cover unexpected failures but, like all warranty products, they include terms that outline what is and isn’t covered.
In the case of cam chain replacements, this typically falls outside of standard warranty coverage when they have stretched. However, every claim is assessed thoroughly, and we always aim to support customers within those guidelines.
We understand how frustrating repeated vehicle repairs can be, and we’re sorry to hear that your experience hasn’t met expectations.
TMO
Exceptional service start to finish
Exceptional service start to finish. You can understand them on the phone, they are quick to get things setup and in place and lastly quick to pay out when warranty work was required. 5*
20 décembre 2024
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Dean,
Thank you so much for your wonderful 5-star review!
We're thrilled to hear that you found our service exceptional from start to finish. Clear communication, efficient setup, and prompt pay-out are exactly what we strive for, so it’s fantastic to know we hit the mark for you.
Your kind words mean a lot to our team, and we’re always here if you need us again in the future.
TMO
knock/click, washer bottle
My Wifes car washer bottle had given up the ghost, slurping instead of performing correctly, along with a knock/click from the front end of her vehicle.
We've used TMO in the past, it was no different this time around, from the off, kind polite and courteous.
Our case handler was Siobhan(5*) very knowledgeable and helpful. we decided to go with a TMO recommended garage, we were not disappointed, from start to finish. Sorted promptly and efficiently.Although the knock/click left unresolved, the garage mentioned a 4 wheel alignment could possibly help, stating tha 4x4s often had this noise, as they could not find anything out of place or damaged.
thanks again TMO
Jim & Hazel
6 décembre 2024
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Jim & Hazel,
Thank you so much for taking the time to leave such a fantastic review! We're delighted to hear that your experience with TMO and our recommended garage met your expectations once again.
Siobhan will be thrilled to hear your kind words—she takes great pride in ensuring our customers are well looked after. While it's a shame the knock/click issue remains unresolved, it's good to hear the garage provided helpful insights on potential next steps.
We truly appreciate your continued trust in us, and if there's anything more we can assist with, don't hesitate to reach out.
Safe travels, and thanks again!
TMO
The claim was deal with quickly but labour and parts rate too low
The claim was deal with quickly and effectively. However the labour cost they cover is only upto £40 per hour, in 2024 this is frankly far too low. As a result the payout only covers part of the cost of any works. They also only cover the cost of cheap pattern parts and not OEM parts.
8 octobre 2024
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi,
Thank you for taking the time to leave a review.
We’re pleased to hear that your claim was handled quickly and effectively, as we always strive to provide prompt and efficient service.
Regarding your concerns, we’d like to clarify a few points:
Labour Rates: Our policies aim to balance comprehensive coverage with affordability. While our standard rate is £40 per hour, we regularly assess this to ensure it reflects market conditions. However, it’s worth noting that our approved partner repairers honor this rate, helping us to minimise out-of-pocket expenses for our customers.
Parts Quality: We only use high-quality parts supplied by reputable manufacturers—these are often the same companies that produce parts for the vehicle manufacturers themselves. The key difference is these parts don’t carry the vehicle manufacturer’s branding or the associated cost mark-up. This allows us to maintain a high standard of quality while keeping costs reasonable for our customers.
We appreciate your feedback and will use it to review our offering. If you’d like to discuss your experience further, please don’t hesitate to get in touch with us directly.
Thank you for choosing us.
TMO
Easy to make contact with
Easy to make contact with. Dealt very quickly with my claim, which was reimbursed speedily, and for a satisfactory amount.
8 novembre 2024
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi,
Thank you for your fantastic review!
We're thrilled to hear that you found it easy to reach us and that your claim was handled swiftly and efficiently. Ensuring a smooth and hassle-free process for our customers is always our goal, so it's great to know we delivered for you.
If you ever need us again, we'll be here to provide the same speedy and satisfactory service. Thanks for choosing us!
TMO
Siobhan was AMAZING
I run a garage and I deal with ALOT of warranty companies and usually it is painful to deal with them HOWEVER I spoke with Siobhan and she was AMAZING , as a business I will look to use this company myself for my car sales based on my experience
7 novembre 2024
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Darren,
Thank you so much for this incredible review!
We’re thrilled to hear that Siobhan made such a positive impression. We know how challenging it can be to work with some of the warranty providers out there, so it’s fantastic to hear that we helped make things smooth and easy for you.
We’d be delighted to support your business if you decide to work with us for warranty across your car sales.
Thank you again for choosing TMO and for sharing your experience!
TMO
Excellent service off gabby
Excellent service off gabby
She kept me informed about everything
7 novembre 2024
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Paul,
Thank you for the fantastic feedback!
We’re delighted to hear that Gabby provided excellent service and kept you well-informed throughout. She’ll be pleased to know she made a positive impact on your experience.
If there’s anything else we can help with, just let us know.
TMO
Réponse de TMO - The Motoring Organisation
Hi,
Thank you for your wonderful review!
We're so pleased to hear that your renewal process was easy and smooth. Cameron will be thrilled to know he made a positive impact by being helpful and informative.
If there's anything more we can do, please don't hesitate to reach out.
Thanks for choosing staying with us!
TMO
Quality service!!
From start to finish, I had unbelievable service. From reporting my issue, to having it resolved was a matter of a couple of phone calls. Each person I spoke to knew exactly what has been said previously, showing that they actually DO record what is happening and you don't have to repeat yourself. So happy I use TMO and nobody else. Highly recommend!!
1 novembre 2024
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Adam,
Thank you so much for your fantastic review!
We're thrilled to hear that our team provided seamless and efficient service from start to finish. It's great to know that our commitment to keeping customers informed and ensuring clear communication at every step made the process smooth for you.
We strive to make each experience as hassle-free as possible, so hearing that you didn’t have to repeat yourself really affirms our efforts.
Thank you for choosing us and for your high recommendation—it truly means a lot to us!
TMO
Painless - as it should be!
I am very glad I bought a warranty for my car with TMO. There were zero issues with the claim: they asked me some questions and later followed up to say my claim had been authorised. Everything you hope/pay for in a warranty.
31 octobre 2024
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Richard,
Thank you for such a thoughtful review!
We're thrilled to hear that your experience was smooth and hassle-free—exactly what we aim to provide.
At TMO, we believe in doing the right thing for our customers, setting ourselves apart from the usual warranty experience. We're glad we could deliver the straightforward support you deserve.
Thanks again for your trust in us!
TMO
It was so nice to actually speak with…
It was so nice to actually speak with someone who was extremely polite and knowledgeable in the situation I was dealing with.
Thanks again, Gabby
9 octobre 2024
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Clare,
Thank you for your kind review!
We're delighted to hear that Gabby provided you with the knowledgeable and polite service you deserved.
Our team takes pride in being there for our customers, and it’s great to know Gabby made a positive difference in your experience.
Thanks again for sharing, and we’re here whenever you need us!
TMO
Great service from TMO.
My vehicle developed a fault. I contacted TMO. Vehicle was booked in by them at a local garage. Everything went smoothly. No problems at all.
Definitely recommend.
Special mention to Harry, he sorted it from start to finish. Made phone calls and kept me updated. Thank you for a great service.
8 octobre 2024
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Phil,
Thank you for your wonderful feedback!
We’re so pleased to hear that everything went smoothly with your vehicle repair and that our team, especially Harry, was able to support you from start to finish.
Keeping you informed and ensuring a hassle-free experience is exactly what we strive for, so it’s great to know we hit the mark. Thank you for recommending us, and we’ll be here whenever you need us!
TMO
Problem sorted
I contacted TMO about a problem with my car it was in and fixed within a week Harry was excellent very helpful and understanding.
2 octobre 2024
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi David,
Thank you for your review!
We’re thrilled to hear that your experience with us was smooth and that your car was back on the road in no time. It’s fantastic to know that Harry was able to provide such helpful and understanding service – we’ll be sure to pass on your kind words!
We always aim for 5-star service, so if there’s anything we could have done to make your experience even better, we’d love to hear your feedback.
Thanks again for choosing us. We’re here for you whenever you need us!
TMO
I bought TMO motoring Warranty for a used LR Discovery 4
I bought TMO motoring Warranty with a Land Rover Discovery 4, 2016 with 46 000 miles on the clock, recommended by the vendor in Macclesfield. Today, after my second claim in six weeks I exclaimed “ you are the best warranty company in the world!” to the agent. The first fault was a gear select disc which my local garage dealt with direct with TMO. The second, a restricted performance fault caused by an air intake switch, was resolved immediately as I was about to take the vehicle on the continent. TMO retrospectively authorised this work and refund. I cannot recommend this company enough. Their agents are all straight forward, no nonsense people and highly professional. Customer service I have not experienced in years. Very competitive pricing too compared to main dealers and online warranty companies. I recommend you call TMO first if you are looking for a warranty on a used prestigious vehicle.
4 octobre 2024
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi David,
Thank you so much for taking the time to share this incredible review!
We're thrilled to hear about your positive experiences with both your Land Rover Discovery claims. It's great to know that our team was able to provide swift resolutions for your repair issues, especially with the time-sensitive nature of your second claim.
We pride ourselves on offering straightforward, no-nonsense support, so it's really encouraging to hear that you found our service professional and easy to work with. Your recommendation means a lot to us, and we're glad that you found our pricing competitive as well.
If there's anything else we can assist you with in the future, please don’t hesitate to reach out. Thank you for choosing TMO, and we hope you continue to enjoy driving your Discovery with peace of mind!
TMO
Disappointed
You definitely need to read the small print very carefully. They only pay out upto £40 p/h labour costs,so if you’re garage charge £50 or £60 p/h you will have to pay the difference. You don’t expect to pay in my case an extra £108 when you have only owned the vehicle for 6 months and have what you think is a years warranty. You expect to be paid in full and you don’t even get support from The Motor Ombudsman they are a waste of time and don’t contact you until you contact them 😡
Two hours after submitting this review I get an email from The Motoring Ombudsman saying thank you for your patience we are still dealing with my claim. They want 3 more bits of information that they already have I just give up, They just make it more and more difficult.
Despite your very long reply I still don’t agree with this outcome. I even had a phone call from a member of your team saying you would be prepared to pay me the £108 if I would edit my review and give you 5* why would I do this after I originally gave you 2* I couldn’t change it it would be like backing down. I will tell anyone not to waste their money on a very poor warranty. The best warranty I have had is with warranty wise far better and easier to deal with than TMO
19 avril 2024
Avis spontané
Réponse de TMO - The Motoring Organisation
Dear Mr Holt,
Thank you for taking the time to share your experience, we’re sorry to hear you feel this way.
The aim of our response is both address your comments, and to clarify the support we’ve provided in your situation to help any readers understand a more balanced view on how we go above and beyond for all customers.
Firstly, we provide all customers the option of a TMO approved garage to avoid any shortfall in costs, though you chose to go to your own repairer before contacting us. Secondly, the labour rate condition is designed to help deliver fair and reasonable pricing for all customers and is a standard provision in almost all warranties. If this was uncapped, then pricing for customers would be totally unpredictable and likely increase. Lastly, over and above the information that is clearly detailed in your warranty documentation, we also communicated the consequences of using your own repairer on two separate occasions to ensure you were fully aware of potential shortfalls from the very beginning.
Despite the terms of your warranty and the awareness we raised to them, we still went above our contractual terms and have covered a almost £3,000 in repairs on your vehicle, leaving you with only £108 to pay - this just 3% of the total costs we've paid.
We understand that any out of pocket expense can be frustrating, but we believe our contribution of 97% of the bill demonstrates our commitment to supporting our customers, even beyond the terms of the warranty.
As for The Motor Ombudsman, we’re unable to comment on their processes, but we can assure you that we will continue to provide any support or necessary documentation in a timely manner and be fully transparent throughout the process.
We always aim to be clear, fair, and supportive, and we’re proud of the efforts we make to go the extra mile for our customers. We hope this clarifies the situation for anyone reading this review.
Updated - 13:45, 04/10/2024
In response to the edit to your review, a member of our team contacted you to kindly ask that you adjust your review so it better reflects what has actually happened. As a goodwill gesture during our call, we offered to support you even further by covering the £108 shortfall. Unfortunately, you declined our offer.
Kind regards,
The Motoring Organisation
Réponse de TMO - The Motoring Organisation
Hi Craig,
Thank you for your 5-star review!
We’re thrilled to hear that you found the claims process quick and easy. We work hard to ensure a seamless experience for our customers, so it's great to know we delivered.
If you ever need assistance in the future, don’t hesitate to get in touch!
TMO
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.