When starting a warranty claim with TMO I spoke with Mollie on the phone and I found she was very helpful, understanding, friendly and professional. She did all she could to ensure that the process wo... Voir plus
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Again, a super fast trouble free response from T.M.O, big thanks to Charlotte and Mollie for been so helpful and giving me the good news of a claim approval, People said to me " wouldn't... Voir plus
When my car engine light came on, a rep from TMO identify a garage for me to take my car to for diagnostics. Customer service at that garage was excellent! I’ve since been informed by Luke at TMO th... Voir plus
I used TMO for the first time and, I’ll be honest, I was a bit sceptical at first. However, they’ve been incredibly positive from start to finish and really went out of their way to resolve the iss... Voir plus
À propos de l'entreprise
À propos de TMO - The Motoring Organisation
Écrit par l'entreprise
The Motoring Organisation (TMO) has been part of the UK’s motoring story for over 50 years. With a legacy built on introducing extended warranties to the UK in the 1970s and continuing ever since to bring protection, support, and peace of mind to drivers, dealers and partners alike.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Over the decades, we have worked closely with many of the UK’s most trusted names and businesses:
• The AA
• RAC
• Vehicle manufacturers
• National dealer groups
• Major vehicle businesses
These partnerships have helped shape our expertise in warranty product development, claims administration, and dealer operations.
In 2020, we launched “The Motoring Organisation” as an independent brand, rooted in the experience we’ve accrued over decades. From that point, we set out to do things differently — to offer Aftercare that is smart, reliable, and customer-focused.
Our flagship Aftercare product is built to delivery what customers really need. We take the burden off drivers and dealers, helping protect against rising costs, uncertainties, and the unexpected.
We pride ourselves on:
• Great Service
• Transparency
• Integrity
As the UK’s #1 Trading Standards Approved Aftercare provider, our mission is to ensure every interaction is clear, supportive, and puts the customer first.
At TMO, we’re not just keeping pace with change — we aim to lead it. Our vision is to build solutions that deliver real value, trusted cover, and confidence on the road, every time.
Coordonnées de contact
Benchmark House, 8 Smithywood Drive, Ecclesfield, S35 1QN, Sheffield, Royaume-Uni
- 03300 552 080
- CustomerServices@tmo.co.uk
- tmo.co.uk
4,6
Excellent
364 avis
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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I have been using this company for a…
I have been using this company for a couple of years now. And I am delighted with the service provided. They are fair with Warranty claims and would and have recommend them.
10 juin 2025
Avis spontané
TMO have been absolutely amazing
TMO have been absolutely amazing. Any question we have Richard has always been there to answer.
6 juin 2025
Avis spontané
Great Company to work with
Great Company to work with. Our Leisure Dealership enjoys great service and a great relationship with TMO
3 juin 2025
Avis spontané
CMC Harlow
Matt keeps in touch with us, keeps us up to date and is always available if help is required.
3 juin 2025
Avis spontané
Good Communicators
1 juin 2025
Avis spontané
Richard was kind enough to call into…
Richard was kind enough to call into our sales site & took the time to arm us with all the parafinalia to offer quality warranty products to our customers is priceless
Thank you Richard
Hope to have a long lasting business relationship with The Motoring Organisation
Terry
CEO Martock Motors
29 mai 2025
Avis spontané
By far the best warranty provider to…
By far the best warranty provider to date I've experienced from a dealer point of view. Customer journey is painless, claiming realistic, attentive sales support and a family feel style business with pedigree
21 mai 2025
Avis spontané
Our experience with Kerry at TMO has…
Our experience with Kerry at TMO has always been wonderful, above and beyond for us all here, with all warranty work and more. Thank you kerry!
20 mai 2025
Avis spontané
Used this company for a few years and…
Used this company for a few years and I’d never use anyone else
12 mai 2025
Avis spontané
Trusted Partner
As a small car dealer we need a reliable partner to provide our warranty's. I have used TMO for several years now and find them a valuable and reliable company who communicate well and always provide help when I need it most.
7 mai 2025
Avis spontané
Great customer service
Maria was extremely helpful and friendly when dealing with my claim. She gave me clear timescales for when she would be able to action things and managed to come back to me a lot sooner to let me know that it was all sorted. I mentioned something that may have been missed by a person id dealt with before and as soon as I did she worked to resolve it and reassure me. In general I can’t fault the service I received from her.
30 avril 2025
Avis spontané
Excellent service only took 5 days from…
Excellent service only took 5 days from initial call to vehicle being repaired and returned to me. No hassle and no excess on my particular policy. I would highly recommend them
14 avril 2025
Avis spontané
Fantastic customer service.....
Was a pleasure to deal with the claim via Maria, very professional and efficient.
No messing about just straight forward and easy.
15 avril 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi LeAnn,
Thank you for your great feedback.
We're so glad to hear that Maria made the claims process smooth and straightforward for you. We always aim to keep things simple and efficient, so it's fantastic to know that came across in your experience.
We'll be sure to pass your kind words on to her!
TMO
My query was handled by Maria quickly…
My query was handled by Maria quickly and professionally. She was polite and courteous on the phone and managed to offset some of the costs towards the bill I had believed unattainable.
14 avril 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Mark,
Thank you so much for your kind review.
We're really pleased to hear that Maria was able to assist you so effectively and make a positive difference to your experience. We'll be sure to pass on your feedback to her — it's always great to see the team recognised for their professionalism and care.
If you need anything in the future, we're just a phone call away.
TMO
Gabrielle Demir
Gabrielle Demir, went above and beyond to make sure that our invoice was processed in a timely manner, allowing us to pick the car up on time. Her communication throughout what is an extremely stressful time ( having a breakdown) was excellent.
29 janvier 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi George,
Thank you so much for your kind words!
We’re thrilled to hear that Gabrielle went above and beyond to ensure your invoice was processed quickly and that you could pick up your car on time. We know how stressful a breakdown can be, and it’s great to hear that Gabrielle’s communication helped make the process easier for you.
We’ll be sure to pass along your appreciation to her. If you ever need assistance again, we’re here to help!
TMO
Very helpful and explained everything…
Very helpful and explained everything very well
23 janvier 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Luke,
Thank you for your wonderful review! We’re so glad to hear that you found our team helpful and that everything was explained clearly. We strive to ensure our customers feel informed and supported every step of the way.
If you need anything else, don’t hesitate to reach out. We’re always happy to help!
TMO
Nice experience to tolk with you
21 janvier 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Riteshkumar,
Thank you for your kind words! It’s always a pleasure to chat with our customers, and we’re glad you had a nice experience.
If there’s anything else we can help with, don’t hesitate to reach out—we’re here for you!
TMO
Extremely happy with the service and…
Extremely happy with the service and outcome. Kept informed at all times.
21 janvier 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Katherine,
Thank you for sharing your experience!
It's brilliant to hear that you were kept in the loop throughout and that we delivered an outcome you’re happy with. We’ll aim to keep raising the bar and look forward to being here if you ever need us again.
TMO
Very satisfied!
Very satisfied from beginning to end. It took less than two working days for TMO to approve repairing my air con system once the origin of the problem was identified by the garage.
21 janvier 2025
Avis spontané
Réponse de TMO - The Motoring Organisation
Hi Fabiano,
Thank you for your wonderful feedback!
We’re delighted to hear that your experience with us was seamless from start to finish. Ensuring quick approvals and efficient service is a top priority for us, and it’s great to know we were able to support you in getting your air conditioning system sorted so promptly.
If there’s anything else we can assist with, we’re always here to help.
TMO
Réponse de TMO - The Motoring Organisation
Hi Aaron,
Thank you for your kind words!
We’re thrilled to hear our team member made a great impression. It’s always our goal to be helpful and leave our customers smiling. If you ever need assistance again, we’re just a call away!
TMO
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