Avoid this company at all cost . They Had my phone for over a week to now say they cant replace the screen protector because its a scratch on the oled screen and quoted £390 odd 🤣🤣 samsung is curr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service. I was guided through the entire process and provided with clear, easy-to-follow instructions. They even arranged for my phone to be collected from my workplace, which was i... Voir plus
L'entreprise a répondu
They provide a wonderful repair service for Samsung products. I had damaged one of my Galaxy Buds3 Pro earpieces, and through Samsung Members I was able to get them picked up by a well renowned courie... Voir plus
L'entreprise a répondu
Fast and efficient repair. I was kept informed throughout the entire process from picking up my device and returning it to me. Prices are shown on website so you know how much your repair will proba... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Coordonnées de contact
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Royaume-Uni
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Excellent
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good service and good communication
Good service and good communication, can you ask for more
30 avril 2026
Réponse de TMT First
Hi there, Steven.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Quick turnaround with repair and…
Quick turnaround with repair and satisfied with results ,thank you
1 mai 2026
Réponse de TMT First
Hi there, Margaret.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Réponse de TMT First
Hi there, Rares.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Effortless on my part 100% information…
Effortless on my part 100% information from start to finish now higher honour I could give
1 mai 2026
Avis spontané
Réponse de TMT First
Hi there, Michael.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Phone repair
Quick, amazing work. I will recommend it to whoever needs it. I've got my repaired phone back in less than 4 days. Thank you so much, I'm more than happy for your service 💛
28 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Ewa.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Smooth Operation
The collection, fix and delivery back to me was phenomenally quick.
My phone is now working perfectly and I hope it continues like this.
In any case, with TMT available to fix I don't have any worries !!
29 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Ivan.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Réponse de TMT First
Hi there, Jess.
Thank you for leaving feedback.
Can you please provide your service order number that begins with 42?
Once we have this, we can help and advise further.
Kind regards
Owen
Sent my phone in A1 condition I have…
Sent my phone in A1 condition I have photos time and location stamped upon placing in the packaging no marks or scratches on the phone phone arrived 3 days later damaged large scratches a dint in the screen I asked for proof the packing arrived in good condition the evidence was refused to be sent to me
facts are phone left in perfect condition I took photos to protect myself my evidence was dismissed a £800 repair bill was created 3 weeks later my phone came back not repaired in a worst state then I sent it in Samsung wont support im not going to have to raise a Ombudsman case and take legal advise
do not sent your phone to this repair centre look at all the horror stories well documented online im not the first and wont be the last absolute Criminals
The service is poor to say the least make sure to take photos of your devise to protect yourself
1 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Kev.
Thank you for leaving feedback.
Can you please provide your service order number that begins with 42?
Once we have this, we can help and advise further.
Kind regards
Owen
Phone was repaired and back to me…
Phone was repaired and back to me within a week, good communication at each step of the way.
28 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Emma.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Great customer service
Great customer service. I was guided through the entire process and provided with clear, easy-to-follow instructions. They even arranged for my phone to be collected from my workplace, which was incredibly convenient.
Just a few days later, the device was repaired and returned to me in perfect condition.
Excellent service — thank you!
1 mai 2026
Avis spontané
Réponse de TMT First
Hi there,Sian.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Fast and efficient repair
Fast and efficient repair. I was kept informed throughout the entire process from picking up my device and returning it to me. Prices are shown on website so you know how much your repair will probably cost. Start to finish was 5 days. I would use them again
28 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Tracy.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
Avoid this company at all cost
Avoid this company at all cost . They Had my phone for over a week to now say they cant replace the screen protector because its a scratch on the oled screen and quoted £390 odd 🤣🤣 samsung is currently investigating this scam they pulling of .
But hear me out ,the screen scratch is on the oled screen but NOT ON THE SCREEN PROTECTOR make that make sense guys . Don't let them scam you , im currently taking this through small claims court
1 mai 2026
Avis spontané
Réponse de TMT First
Hi there, Robbie.
Thank you for leaving feedback.
We are sorry to hear that you are not happy with the engineers inspection carried out against your device.
Please be advised that as your device shows signs of external damage this would not be covered by the warranty set in place by Samsung.
Kind regards
Owen
My Samsung flip 6 has a black dot on…
My Samsung flip 6 has a black dot on the screen near the left side hinge. I sent the mobile to Samsung repair. I got it within a week and it works better now. Much appreciated.
1 mai 2026
Réponse de TMT First
Hi there, Kiran.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us at TMT First.
Kind regards
Owen
WORST company 'ever' to deal with
WORST company 'ever' to deal with. They are basically Samsung's 3rd Party mobile phone repair company who blackmail and extort money from you using any excuse to avoid covering In-Warranty repairs. Shocking !!!
29 avril 2026
Avis spontané
Réponse de TMT First
Hi,
We're sorry to hear about your experience and appreciate you taking the time to leave feedback.
To process a warranty claim, we're required to verify certain details - such as a proof of purchase or relevant documentation - to ensure the claim is valid and covered under the warranty terms.
Unfortunately, as you weren't able to obtain the necessary documents in this case, we couldn't proceed further with your request.
We understand this can be frustrating, and we're more than happy to revisit your claim if you're able to provide the required information. Please feel free to contact our support team directly, and we'll do our best to assist you.
Thankyou for your understanding.
Kay
Great speedy service delivered with…
Great speedy service delivered with attention and wonderful care
28 avril 2026
Avis spontané
Réponse de TMT First
Hi Hassan,
Thankyou for the fantastic 5-star review!
We're really pleased to hear you were happy with the speedy service and attention to detail-those are things we take great pride in.
We truely appreciate your feedback.
Kind Regards,
Kay
Such a quick turnaround
Pick up, and drop off, were seamless. The speed of the repair was short too. Really impressed
22 avril 2026
Avis spontané
Réponse de TMT First
Hi Shane,
We're so pleased to hear everything felt seamless from pick-up to drop off, and that your repair was completed quickly. It's great to know we left a strong impression-that's exactly the experience we aim to deliver.
We really appreciate you taking the time to leave feedback.
Kind Regards,
Kay
Fast and reliable
Fast and reliable. Good job done. Thank you very much for bringing my Fold 6 back to life.
27 avril 2026
Avis spontané
Réponse de TMT First
Hi Michael,
We're glad you found our service fast and reliable, and even better that we could bring your Fold 6 back to life. That's exactly what we're here for.
We really appreciate your support.
Kind Regards,
Kay
Absolutely amazing
Absolutely amazing. So quick to resolve issues and easy to send away to Samsung. So helpful on phone also.
19 avril 2026
Réponse de TMT First
Hi Mr Kirby,
We're really pleased to hear you found the process quick and easy, and that our customer support team were helpful over the phone. Making things simple and stress-free is exactly what we aim for.
We truly appreciate you taking the time to leave such glowing feedback.
Kind Regards,
Kay
Flawless process and phone as brand new…
Flawless process and phone as brand new after repair, I have no complaints
29 avril 2026
Réponse de TMT First
Hi Funmi,
We're delighted to hear the process was flawless and that your phone looks as good as new after repair. That's exactly the standard we aim for everytime.
We really appreciate you taking the time to provide your feedback about your experience using our services.
Kind Regards,
Kay
Excellent service!
Excellent service!
My samsung z fold 7 had flicker issue and this was picked up and fixed very promptly.
26 avril 2026
Réponse de TMT First
Hi Kafayat,
Thankyou for the excellent 5-star review!
We're pleased to hear we could fix the flickering issue on your Fold 7 promptly. Providing fast, reliable repairs is what we're all about.
Thankyou so much for taking the time to leave feedback.
Kind Regards,
Kay
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