Avoid this company at all cost . They Had my phone for over a week to now say they cant replace the screen protector because its a scratch on the oled screen and quoted £390 odd 🤣🤣 samsung is curr... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service. I was guided through the entire process and provided with clear, easy-to-follow instructions. They even arranged for my phone to be collected from my workplace, which was i... Voir plus
L'entreprise a répondu
Found a fault but due to a delay caused by the courier taking the item to the wrong hub/ having to locate, they replaced the item rather than taking longer to fix.
They provide a wonderful repair service for Samsung products. I had damaged one of my Galaxy Buds3 Pro earpieces, and through Samsung Members I was able to get them picked up by a well renowned courie... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Coordonnées de contact
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Royaume-Uni
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Excellent
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Excellent service!
Excellent service!
My samsung z fold 7 had flicker issue and this was picked up and fixed very promptly.
26 avril 2026
Réponse de TMT First
Hi Kafayat,
Thankyou for the excellent 5-star review!
We're pleased to hear we could fix the flickering issue on your Fold 7 promptly. Providing fast, reliable repairs is what we're all about.
Thankyou so much for taking the time to leave feedback.
Kind Regards,
Kay
Very quickly dealt with repair
22 avril 2026
Réponse de TMT First
Hi there, Derek.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
The buds were replaced quickly instead…
The buds were replaced quickly instead of being repaired so we got them back super quick.
25 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Tom.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Great job done
Great job done, from collection from my home, updates on where my phone was in the process and returned promptly working and looking great.
Thank you!
17 avril 2026
Réponse de TMT First
Hi there, Tessa.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
The only complaint I have is that I put…
The only complaint I have is that I put my invoice for the goods in the box they sent with my item and charging case. To then get a call asking for proof of purchase. I then had to email the same invoice because they couldn't find it.
21 avril 2026
Réponse de TMT First
Hi there, Tracy.
Thank you for leaving feedback.
We are sorry to hear this, sometimes during the booking in process invoices or any documentation containing personal data may be disposed due to strict GDPR regulations.
We apologise about any inconvenience caused.
Kind regards
Owen
Simple and smooth
The whole process was extremely simple and smooth, from the moment I contacted samsung regarding my problem to them collecting, repairing and redelivering my phone was a week. Extremely impressed and satisfied with the whole process.
20 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Gethin.
Thank you for your fantastic feedback! We’re delighted to hear that the whole process, from first contact through to collection, repair, and return was smooth and straightforward. It’s great to know everything was completed within a week and met your expectations.
We really appreciate you choosing Samsung, and we’re so pleased you’re impressed with the service. If you ever need assistance again, we’ll be more than happy to help!
Kind regards
Owen
Very fast service
Very fast service. Replaced faulty samsung device with working and fully functional model. Excellent service.
24 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Tony.
Thank you for your great feedback!
We’re pleased to hear you were happy with the speed of our service and that your Samsung device replacement is working perfectly. It’s fantastic to know everything is now fully functional. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards
Owen
The repair was really quick and fixed…
The repair was really quick and fixed the issue. Overall a great service !
10 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Muhammad.
Thank you for your kind review!
We’re delighted to hear that the repair was completed quickly and resolved the issue for you. Providing efficient, high-quality service is what we aim for, so it’s great to know we met your expectations.
We really appreciate your support!
Kind regards
Owen
Updates , Fast, Quality Repair
Constant updates and pay portals were sent so I could keep my repair going as quickly as possible. Updates on completion and delivery back were prompt and exact. My repair looks like new !
25 avril 2026
Réponse de TMT First
Hi there, Steven.
Thank you for your fantastic feedback!
We’re really pleased to hear that our regular updates and payment process helped keep everything moving smoothly for you. It’s great to know the timing and communication met your expectations, and even better that your repair came back looking as good as new. We truly appreciate your support and look forward to helping you again in the future.
Kind regards
Owen
Réponse de TMT First
Hi there, Mrs Kinga Karolina Syska-Kiryluk.
Thank you for your feedback!
We’re glad to hear you were happy with our quick and efficient service. We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
The repair from start to finish was…
The repair from start to finish was done fast and efficiently.
24 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Justin.
Thank you for your feedback!
We’re pleased to hear that your repair was completed quickly and efficiently from start to finish. That’s exactly the level of service we aim to provide every time.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
Owen
Really quick service
23 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Jon.
Thank you for your feedback!
We’re glad to hear you were happy with the speed of our service. Providing a quick and efficient experience is something we always strive for.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
Very good
Very good, repaired my mobile screen, which I'm currently using to type this review.
25 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Matt.
Thank you for your great review!
We’re really pleased to hear that your mobile screen repair was a success, and even better that you’re already putting it to good use! It’s always rewarding to know our repairs make a real difference.
We appreciate your feedback and are here if you need anything in the future.
Kind regards,
Owen
Samsung Watch 8 had battery charging…
Samsung Watch 8 had battery charging issues, was picked up, fixed and sent back within a week. Amazeballs!
24 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Greg.
Thank you for your fantastic review!
We’re delighted to hear that your Samsung Watch 8 was repaired and returned to you so quickly, and that you’re happy with the outcome. It’s great to know the collection, repair, and return process all went smoothly within the week.
Your feedback is truly appreciated, and we’re always here if you need any further assistance.
Kind regards,
Owen
The service was great from start to…
The service was great from start to finish, letting me know when my watch was being picked up to when the repair was completed and being delivered back to me. Thanks 👍
24 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Michael.
Thank you for your great review!
We’re really pleased to hear that you had a positive experience from start to finish and that our updates kept you well informed throughout the process. It’s great to know everything, from collection to repair and delivery, went smoothly with your watch.
We truly appreciate your feedback and your thanks, and we’re always here if you need us again.
Kind regards,
Owen
Overall service is good
16 avril 2026
Réponse de TMT First
Hi there, Ali.
Thank you for your feedback!
We’re pleased to hear that you found our overall service to be good. If there’s anything we could have done to make your experience even better, we’d really value your thoughts.
We appreciate your support and hope to assist you again in the future.
Kind regards,
Owen
Couldn't fault the service at all
Couldn't fault the service at all, very pleased, kept me updated every step along the way and my item was collected from the house, sent for repair, sent back to the house all within 5 days.
5 star!
25 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Sarah.
Thank you for your wonderful 5-star review!
We’re delighted to hear that you were so pleased with the service and that the regular updates kept you informed throughout the entire process. It’s great to know the collection, repair, and return all went smoothly and within such a quick turnaround.
Your feedback means a lot to us, and we’re really glad we could provide a service you couldn’t fault. If you ever need assistance again, we’ll be more than happy to help.
Kind regards,
Owen
Réponse de TMT First
Hi there, Neil.
Thank you for your kind feedback!
We’re really pleased to hear you had a great experience with our service. Your support is truly appreciated, and we’re always here if you need us again.
Kind regards,
Owen
Réponse de TMT First
Hi there, Matt.
Thank you for your review!
We’re glad to hear you had a good experience and that our service was quick. Providing efficient and reliable support is something we always aim for, so it’s great to know we delivered on that for you.
We appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Owen
They provide a wonderful repair service…
They provide a wonderful repair service for Samsung products. I had damaged one of my Galaxy Buds3 Pro earpieces, and through Samsung Members I was able to get them picked up by a well renowned courier. Turnaround was remarkably quick following their inspection and quote, and the outcome a great success, like new again!
23 avril 2026
Avis spontané
Réponse de TMT First
Hi there, John.
Thank you for your fantastic review!
We’re delighted to hear about your positive experience with our Samsung repair service. It’s great to know that the collection process via Samsung Members was smooth and that you were satisfied with the quick turnaround following inspection and quotation.
Most importantly, we’re pleased we could restore your Galaxy Buds3 Pro earpiece to “like new” condition. Your feedback means a lot to our team and reinforces our commitment to providing efficient, high-quality service.
If you ever need assistance again, we’ll be more than happy to help.
Kind regards,
Owen
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