Avoid this company at all cost . They Had my phone for over a week to now say they cant replace the screen protector because its a scratch on the oled screen and quoted £390 odd 🤣🤣 samsung is curr... Voir plus
L'entreprise a répondu
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Great customer service. I was guided through the entire process and provided with clear, easy-to-follow instructions. They even arranged for my phone to be collected from my workplace, which was i... Voir plus
L'entreprise a répondu
Found a fault but due to a delay caused by the courier taking the item to the wrong hub/ having to locate, they replaced the item rather than taking longer to fix.
They provide a wonderful repair service for Samsung products. I had damaged one of my Galaxy Buds3 Pro earpieces, and through Samsung Members I was able to get them picked up by a well renowned courie... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Coordonnées de contact
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Royaume-Uni
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Excellent
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
TMT First went the extra mile and…
TMT First went the extra mile and organised a replacement device instead of a repair.
As it was a replacement the device has been returned extremely quickly, and is in full working order.
20 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Darren.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Quick
Quick, fixed(actually replaced to aid speed of return).Clean device. Thank you.
20 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Adedayo.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Straight swap for a new Samsung Galaxy…
Straight swap for a new Samsung Galaxy buds 3 pro
23 avril 2026
Réponse de TMT First
Hi there, Masteroftimeuk.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Absolutely great service
Absolutely great service, amazing communication at every stage, cannot fault.
I would highly recommend 👌
14 avril 2026
Réponse de TMT First
Hi there, Mr Birring.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us here at TMT First.
Kind regards
Owen
Out standing work speeded turn around…
Out standing work speeded turn around would recommend them all day
21 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Tony.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Great customer service and replaced my…
Great customer service and replaced my damaged galaxy buds. Called me to to give me an update on repair
20 avril 2026
Avis spontané
Réponse de TMT First
Hi there, James.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Item came back saying it was repaired…
Item came back saying it was repaired however, no notes saying 'what has been repaired' and the fault still continues.
16 avril 2026
Réponse de TMT First
Hi there, James.
Thank you for leaving feedback.
When checking your account, I can see that we made contact with you following the latest order with us advising you to arrange a collection through Samsung so we can investigate your issues further.
Previously, you had both replacement buds and a cradle so we need to see why you are still experiencing the same fault despite a succesfull repair.
Kind regards
Owen
Professional and Efficient Service
Very good service, quick and efficient. Highly recommend.
19 avril 2026
Réponse de TMT First
Hi there, Seet.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience here with us at TMT First.
Kind regards
Owen
Thanks for quick pickup and delivery
Thanks for quick pickup and delivery. Very pleased for the repair and quick turn over. Thank you
18 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Muhammad.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Time of delivery was prompt
16 avril 2026
Réponse de TMT First
Hi there, Youpele.
Thank you for leaving feedback.
We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Super Service
Excellent service from pick up & packaging to the fast repair process followed by return
17 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Julie.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Brilliant service
Brilliant service. I had an item sent to them for repair and it was sorted out and back to me within 4 working days of leaving the house. They even called a week later asking if everything was still okay with it and if the fixes were working well.
13 avril 2026
Réponse de TMT First
Hi there, Martin.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Fast and efficient, what more could you want?
Fast, precise, no time wasted.
17 avril 2026
Avis spontané
Réponse de TMT First
Hi there, Darius.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
This was the Authorised Service Partner…
This was the Authorised Service Partner for Samsung they processed my repair /replacement in good time and was happy. I was kept informed all along the process when updates where necessary.
31 mars 2026
Réponse de TMT First
Hi there, Richard.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Réponse de TMT First
Hi there, Mirka.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Quick efficient and clean stress free…
Quick efficient and clean stress free experience. DPD picked collected and delivered it back but TMT looked after my device. Returned all repaired, a lot then I expected too. Was originally told 10-12 working days but got it back within 7 working days.
15 avril 2026
Réponse de TMT First
Hi there, Mohammed.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Réponse de TMT First
Hi there, Robert.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Réponse de TMT First
Hi there, Luis.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
It is rare to experience such efficient, helpful service.
I was happy and impressed with the speed and efficiency and ease of the service. Thank you so much!
15 avril 2026
Avis spontané
Réponse de TMT First
Hi there, JustAnswer.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
Fixed and returned in 5 days! Amazing
After having my Samsung Galaxy Ring for 11 months, I noticed the rapid decrease in battery life. Despite charging, the battery would constantly drain. I requested a repair via the Samsung website who arranged for the item to be picked up, inspected and then returned. Item was picked up on Friday, delivered to the repair centre on Saturday and fixed by Monday. My item was returned on Wednesday.
The team done an amazing job and now my item is working as expected. Couldn't fault how quick the turnaround was and extremely pleased with both TMT and Samsung.
17 avril 2026
Réponse de TMT First
Hi there, Victoria.
Thank you for leaving feedback. We are thrilled to hear that you had a great experience with us here at TMT First.
Kind regards
Owen
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