Repair of my samsung bud 3pro was timely. Earbuds was replaced and sent back seamlessly. Proper communication via email was maintained by the company all through the period of repair and return.
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Lisez les avis des autres
Avoid this company at all cost . They Had my phone for over a week to now say they cant replace the screen protector because its a scratch on the oled screen and quoted £390 odd 🤣🤣 samsung is curr... Voir plus
L'entreprise a répondu
Great customer service. I was guided through the entire process and provided with clear, easy-to-follow instructions. They even arranged for my phone to be collected from my workplace, which was i... Voir plus
L'entreprise a répondu
They provide a wonderful repair service for Samsung products. I had damaged one of my Galaxy Buds3 Pro earpieces, and through Samsung Members I was able to get them picked up by a well renowned courie... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We are an official Samsung repair partner, repairing both in and out of warranty smartphone, tablet and wearable devices to Samsung's high standards.
Coordonnées de contact
TMT First, Holditch House, Holditch Road, ST5 9JQ, Staffordshire, Royaume-Uni
- 01782 576930
- info@tmtfirst.co.uk
- tmtfirst.co.uk
4,5
Excellent
3 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sent my watch for repair as the battery…
Sent my watch for repair as the battery only lasts one day. After receiving the watch back from repair it still only last one day after apparently changing the battery with a new one.
4 mars 2026
Avis spontané
Réponse de TMT First
Dear Mr Singh,
Thank you for sharing your experience with us. We would appreciate more information to assist you better. Please provide us with additional details or images of the watch for further investigation or your service order number.
Many Thanks
Owen
Réponse de TMT First
Dear Fran Watts,
Thank you for your kind words! We appreciate your feedback.
Many Thanks
Owen
The Samsung Ring was returned due to…
The Samsung Ring was returned due to to battery life around half of that when new 12 months earlier the outcome was I had a new one sent out brilliant service customer service dept friendly too.
21 février 2026
Avis spontané
Réponse de TMT First
Dear Paul Mills,
Thank you for sharing your feedback about the Samsung Ring. We are glad to hear that our customer service team provided you with a positive experience.
Many Thanks
Owen
Fantastic Quick Service.
My device issue was resolved so quickly it took me by surprise!! Pickup of faulty device was smooth and straightforward. Replacement device came within 2 working days with a note explaining it all. Good comms in terms of pickup and delivery time slots.
3 mars 2026
Avis spontané
Réponse de TMT First
Dear Gee Hunter,
Thank you for sharing your experience with us! We are delighted to hear that we could resolve your device issue quickly and smoothly.
Many Thanks
Owen
Good communication and repair was quick
3 mars 2026
Avis spontané
Réponse de TMT First
Dear Mrs Moran,
Thank you for your feedback! We are glad to hear that you appreciated our communication and the speed of the repair.
Many Thanks
Owen
The repair was excellent as was the…
The repair was excellent as was the service, I was kept informed throughout the process via email and phone calls.
I would be happy to recommend them.
4 mars 2026
Réponse de TMT First
Dear Keith K,
Thank you for your kind words about our repair service and communication. We appreciate your appreciation!.
Many Thanks
Owen
Good Service
I contacted Samsung who referred me to TMT. They organised the collection of the phone from home. I paid £30 for the inspection report which advised that I needed a new battery and the inspection fee was deducted from the final bill. The phone was then repaired and delivered back to me within 7 days.
Very pleased to have it fixed.
5 mars 2026
Réponse de TMT First
Dear Jeremy Kidd,
Thank you for sharing your positive experience with us. We are glad to hear that we could efficiently repair your phone and provide a seamless service for you.
Many Thanks
Owen
I sent my phone for a repair
I sent my phone for a repair. I am glad and I recommend. The experience I had was really great, not just the repair itself but also brilliant customer service. My phone is working even better than before. Thank you
18 février 2026
Réponse de TMT First
Dear Melita Fuksz,
Thank you for your kind words! We are thrilled to hear that you had a great experience with our repair service and customer support.
Many Thanks
Owen
Super experience
Super experience - replacement issued very quickly. Pick up of return and delivery of replacement were very fast too.
2 mars 2026
Avis spontané
Réponse de TMT First
Dear At,
Thank you for sharing your positive experience with us. We are glad to hear that the replacement process was quick and efficient.
Many Thanks
Owen
Extremely disappointing
TMT wiped all the data on my phone without my consent. The device was placed in Maintenance Mode, which is specifically meant to protect the user’s data during repairs. There was no known software issue with the phone — the repair request was purely for a broken screen.
Despite this, the phone was factory reset because they suspected a software issue. As a result, a large amount of sensitive data was lost. While I had partial backups, not everything could be recovered.
A factory reset should never be performed without informing the customer or obtaining consent, especially when Maintenance Mode was already enabled and the repair was only for a hardware issue. This experience was extremely disappointing.
26 février 2026
Avis spontané
Réponse de TMT First
Hi M Abraham,
Thank you for taking the time to share your feedback.
While devices can be placed into Maintenance Mode to help protect user data during repairs, there are occasions where additional diagnostic or software checks are required as part of the repair process. In some cases, this can result in the device being reset if a potential software issue is detected.
We completely understand how frustrating it can be to lose personal data. However, we always advise that customers ensure their data is fully backed up before any repair is carried out. As collections are arranged through Samsung, customers are also informed that, due to strict GDPR data protection regulations, technicians are unable to access or manage personal data stored on customer devices.
We appreciate your feedback and are sorry to hear that this experience was disappointing for you.
Kind regards,
Owen
Watch is looking brand new.
I am happy with the my watch repair. It's now charging and it's looking brand new. Thank you
1 mars 2026
Avis spontané
Réponse de TMT First
Dear Edwin Kakaire,
Thank you for sharing your positive experience with us. We're delighted to hear that your watch repair was successful and that it's now charging and looking brand new.
Many Thanks
Owen
Terrible
Poor communication, I have to contact them for updates, told me they had the part on the day yet I'm still waiting, when I call they just tell me "nothing they can do" ....if I'd known it would have taken this long I would not have used them. AVOID
3 mars 2026
Avis spontané
Réponse de TMT First
Dear Matt Taylor,
Thank you for sharing your experience. We strive to provide excellent service. Please provide us with more details so we can investigate further such as your service order number that begins with 42.
Many Thanks
Owen
very efficient
28 février 2026
Réponse de TMT First
Dear Richard,
Thank you for your feedback on our efficiency. We appreciate your kind words and are glad to hear that you found our service efficient.
Many Thanks
Owen
Excellent survice
They gave me a replacement device so I could continue using my Samsung ring and it was returned very quickly less than a week. Very happy
25 février 2026
Avis spontané
Réponse de TMT First
Dear Jonathan Aldridge,
Thank you for sharing your experience with us! We are delighted to hear that you are pleased with the quick replacement service for your Samsung ring.
Many Thanks
Owen
Repairs took a week or less and is…
Repairs took a week or less and is working perfectly better than new
16 février 2026
Avis spontané
Réponse de TMT First
Dear G G,
Thank you for sharing your positive experience with us! We are delighted to hear that your repairs were completed promptly and that your device is now working better than new.
Many Thanks
Owen
Overall Perfect Professional Service
Excellent Communication, Outstanding overall Service. Smooth, no fuss collection and delivery. Stress Free and Professional. Thank you Very Much Samsung.
26 février 2026
Avis spontané
Réponse de TMT First
Dear B. Taylor,
Thank you for your kind words about our communication and service. We are delighted to hear that your experience with Samsung was smooth and stress-free.
Many Thanks
Owen
Réponse de TMT First
Dear Andrius,
Thank you for your positive feedback! We are glad to hear that you had a great experience with our Samsung products and tech support.
Many Thanks
Owen
Réponse de TMT First
Dear Micheal Hancock,
Thank you for your kind feedback! We're glad to hear that you found our delivery process efficient and packaging impressive.
Many Thanks
Owen
Quick Turn around on Repair Collected…
Quick Turn around on Repair Collected Tuesday was back to me by following Monday no issues.
Fold 6 Had black Void down middle repair was done under warranty.
23 février 2026
Réponse de TMT First
Dear Graham,
Thank you for sharing your experience with us. We are glad to hear that your repair was completed promptly and to your satisfaction.
Many Thanks
Owen
FLAWLESS!! 10 🌟
What can I say my experience was flawless!! From start to finish .. no hassle 👌 this is why we pay more for new .. its the aftercare I had from this company .. I dealt directly through Samsung ..
Basically I opened my door to give them to the driver and then again to received them repaired ....10 🌟
18 février 2026
Avis spontané
Réponse de TMT First
Dear Matthew Partridge,
Thank you for sharing your positive experience with us! We are delighted to hear that you found our aftercare service exceptional.
Many Thanks
Owen
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