I have been ordering merchandise from Tobacco Stock.com for the past couple of years. Their products are always of highest quality and value. They also periodically send out coupons for further sav... Voir plus
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Lisez les avis des autres
Ive ordered for years. This is the first time I had to reach out to them about a missing package. It was not a fault of tobaccostock. They replied quickly, followed through and showed a lot of profess... Voir plus
I had a tricky shipping situation due to a mail forward order with the post office. I gave special instructions to TS (which they followed to the letter), and they got in in contact with me the minute... Voir plus
L'entreprise a répondu
False advertising shipoing options are all the same no matter if you spend extra for quicker shipping. All they will do is print your label and then ship it a week later all shipping optiions are the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Tobaccostock
Écrit par l'entreprise
Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.
Coordonnées de contact
125 N. Willow st, ste B, 99611, kenai, Etats-Unis
- 8448776653 ext: 333
- sales@tobaccostock.com
- tobaccostock.com
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Prompt service
Love the shop
There was one small mishap where I had an order shipped to my father-in-law place it never got there but all my orders have arrived at my place.they were very professional and got the mishap fixed fast I will be ordering from them again.i just would recommend getting a person to answer the phones instead of having to leave a message then wait for a call back.The email worked best for me to get someone.but I give Tobaccostock a 8 star out of 10.
This is a great company to conduct…
This is a great company to conduct business with.
I've recieved 4 shipments from TOBACCO…
I've recieved 4 shipments from TOBACCO STOCK.
The prices are very good, the delivery's usualy come EARLY.
Whats not to like. 👍👍
What made my experience great was the…
What made my experience great was the customer support!! I was able to cancel my order and they were able to process that promptly! 5 stars for sure thank you
issue with freshness
I had an issue with the freshness of my cigars, and when I informed customer service, Rachel immediately went above and beyond in helping me. I was issued a full refund!
Thanks Rachel!
Customer service for an order issue was…
Customer service for an order issue was resolved quickly !
Excellent customer service!
the people who e-mail me they so nice
My 40 pack of wood box came all…
My 40 pack of wood box came all stale!!! & 2 24 packs of woods some what stale !

Réponse de Tobaccostock
Great Company
If there is a problem with shipment or just asking about tracking, everyone is very helpful.
Good value and good service
They messed up my first order and my previous review reflected that. After the initial difficulty reaching them, they handle the reship promptly and got my missing items to me. Very happy to order cigars again.
Delivery on my first order was fast…
Delivery on my first order was fast right to my front door. And the customer service is amazing. Had a problem reached out had an answer within hours.
Thanks again Tabaccostock
Most recent experience
My package was lost and they were great at helping me investigate the situation and even offered me either a refund or reshipment. This is the first time it happened to me and I’ve been ordering from them for months but I’m glad they were very helpful.
Had address mix up and was fixed with…
Had address mix up and was fixed with one email to them. Great place to do business. Also had some damaged tubs on a order sent picture got a refund. Super nice to work with.
Super happy with 8 boxes of Chocolate…
Super happy with 8 boxes of Chocolate Backwoods. Cigars were nice and fresh. Easy to roll up your favorite strain.
I accidentally ordered the wrong…
I accidentally ordered the wrong product and received a refund. The refund is very quick. Then I ordered the correct product and it came to my doorstep extremely fast thank you.
I love this company
I love this company. I know I need to quit smoking, but while I work on that, I save a lot of money on these products.
Not the freshest pack
I found my products a little of the stale side and the flavor didn’t match what I know this product to be.

Réponse de Tobaccostock
Package never arrived
Package never arrived, No refund Issued. Customer service is absolutely no help. Do not order from Tabacostock. 50/50 chance at best of getting your package and not ripped off.

Réponse de Tobaccostock
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