I have been ordering merchandise from Tobacco Stock.com for the past couple of years. Their products are always of highest quality and value. They also periodically send out coupons for further sav... Voir plus
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Ive ordered for years. This is the first time I had to reach out to them about a missing package. It was not a fault of tobaccostock. They replied quickly, followed through and showed a lot of profess... Voir plus
I had a tricky shipping situation due to a mail forward order with the post office. I gave special instructions to TS (which they followed to the letter), and they got in in contact with me the minute... Voir plus
L'entreprise a répondu
False advertising shipoing options are all the same no matter if you spend extra for quicker shipping. All they will do is print your label and then ship it a week later all shipping optiions are the... Voir plus
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À propos de l'entreprise
À propos de Tobaccostock
Écrit par l'entreprise
We sell tobacco products such as cigars, premium cigars, cigarillos, pipe tobacco, filter tubes, blunt wraps and more.
Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.
Our customer support is 2nd to none with customer service available via chat, email and phone. If you have a question we have a rep standing by to answer your questions or help you solve your issues.
Visit TobaccoStock
Need to Contact us?
Coordonnées de contact
125 N. Willow st, ste B, 99611, kenai, Etats-Unis
- 8448776653 ext: 333
- sales@tobaccostock.com
- tobaccostock.com
4,4
Excellent
232 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer service is amazing.I had a…
Customer service is amazing.I had a mishap in one of my many orders.The issue was taken care of without a hassle. Thank you!!
5 septembre 2025
Excellent service.
3 septembre 2025
Avis spontané
I got a quick response and immediate…
I got a quick response and immediate help when I accidentally ordered the wrong item, they swapped it out immediately for the right one. Friendly customer service as well.
29 août 2025
FRUSTRATING
I suspect that all shipping is via USPS, no matter the price point. My last order took 3 weeks. In part I blame USPS, but these fools reflected no pickup to ship for 1 week on their site. They actually said all the orders that day were messed up. NO EXCUSE. I called twice, yet they chose to email cryptic messages, twice. FORGET TRACKING - completely USELESS!! Super frustrating to deal with TS.I am not sure why I'd pay the increase from 98. cents to $2.25 shipping Insurance for lost, stolen, damaged product whilst ignoring you for delays.
16 juillet 2025
Avis spontané
Réponse de Tobaccostock
Unfortunately, we did experience an issue at the time, and we were open and honest with you and all other customers whose orders experienced a slight delay. Sometimes unforeseen situations occur, and we sincerely apologize for any inconvenience.
We made sure to communicate with you regarding the situation. If you did not receive your package, please let us know so we can assist you further. We always do our best to respond during business hours and help resolve any issues.
Thank you for your understanding.
Many thanks to the staff at Tobacco…
Many thanks to the staff at Tobacco Stock!! I recently placed an order that was messed up in every way; they corrected in a very kind, professional manner.
Thank you again!!
19 août 2025
I placed an order on July 25 no updates…
I placed an order on July 25 no updates for a week. Then finally a message saying out of stock. They contacted me 2 days later to tell me I had to change order then I did Then they said they found some at another location. They Then sent my order out and finally received it 13 days later. I've ordered from them for over a year now and never had a problem like this before. I think they could of better communication with me. Ps.. why did guys change from ups to usps it's 10 times slower. They could of least gave me a discount or a coupon for the inconveniences I think
30 juillet 2025
Réponse de Tobaccostock
We’re sorry for the slight inconvenience. We always do our best to stay on top of reaching out, and I see that we contacted you during a business day, which falls within our regular hours.
As you were still interested in the same item, it became available at one of our other warehouses, so we shipped your order from a different location. We apologize that your order wasn’t processed at the exact time you expected, but we did our best to communicate with you within our promised timeframe and ensure the correct product was shipped.
In the future, please feel free to reach out to our Customer Service team regarding carrier options—we’ll be happy to assist.
Thank you for your understanding!
Love their products and good delivery
Love their products and good delivery! Great value as well!
8 août 2025
i have been a loyal customer for over 3…
i have been a loyal customer for over 3 years
have orderded alot during this time,,they always ship on time or if they have an issue with an item, they email me or call me to disscuss the issue promptly..very professional staff ..their prices and selection is great,,
4 août 2025
I have ordered from this company many…
I have ordered from this company many times with no issues. My last order on 8-4 has had nothing but issues. Order sat for 3 days before being filled. Was advised on 8-7 it was shipped except shipping company says they have never received it. No answer on their phone no reply to my messages
11 août 2025
Avis spontané
Réponse de Tobaccostock
Sometimes our fulfillment process can get a little hectic, but we always work hard to get through everyone’s orders as quickly as possible. We’re glad we were able to get your order out to you promptly and ensure it arrived on time.
I’m also happy we could assist you with tracking and contacting the carrier regarding your package. Your satisfaction is very important to us, and we truly appreciate having you as a loyal customer.
If you feel comfortable, we would be grateful if you could update your review to reflect the support and care we provided. Your feedback means a lot to us!
Thank you so much for your understanding and continued support.
Smooth with their communication… great…
Smooth with their communication… great customer service. Will definitely recommend.
8 août 2025
Great place
great customer service and great prices! will very much use them in the future probably once a month!
8 août 2025
Avis spontané
Been getting my orders faster and love…
Been getting my orders faster and love that!! They always have what I need!!
5 août 2025
Excellent customer service
I have been ordering with Tobacco Stock for a number of years and have yet to be disappointed. When a minor issue popped up regarding discount codes, they quickly resolved the issue without hesitation. I will continue to order from this great company!
30 juillet 2025
I order 3 to 4 boxes of cigars every…
I order 3 to 4 boxes of cigars every single month. I've always got my delivery. I've always had nothing but great experience. One time I got the wrong delivery and they did more than make it right. Great cigars highly highly recommend. Great.
Prices, great customer service representatives. Very easy to deal with great communication. I will always order my cigars from here. Highly recommend.
22 juillet 2025
What can I say other than I'm impressed…
What can I say other than I'm impressed with how fast I received my first order ordered from here the first time was a little hesitant about trying something new but I'm glad I did I'll have to adjust to the different brand ( show ) cigars but as long as the price stays low I'll deal with change from my other brands thanks Tobacco store.
18 juillet 2025
I put my order in around the beginning…
I put my order in around the beginning of the month and I am supposed to receive it in the middle of the month, not very good business...I don't want to go to anyone else, I like this company, but the mistake was not mine and so why am I paying for it
14 juillet 2025
Réponse de Tobaccostock
Hello,
We’re sorry to hear that the shipping time didn’t meet your expectations. Around holiday periods, things can get quite busy, and we apologize for any inconvenience this may have caused.
We do offer faster shipping options if you’d like, and you’re always welcome to reach out to our Support team with any questions or concerns—we’re happy to help.
Thank you for your understanding!
Review
I had a very bad experience with the company with this last order I ordered on July the 1st I did not receive my order until July the 14th. I sent them several emails never got a response back on some of them and finally I got really upset and someone finally answered me back and finally got my order sent out to me. after not getting it the first week, I guess they figured they better get it to me real fast so they sent it by ups. that time that's the first time it's ever come by UPS. I understand sometimes mistakes are made and it takes longer to get an order out but when you have a email that has been sent to you checking on your order the least you can do is reply back instead of no response that is not very good business and I normally have no trouble with my orders but I have a few times but if this continues I will find me another place to buy my stuff from most of the time it comes in in a timely manner and it's good product that good process I have no problem with the product no complaints only about the response back to my emails
5 juillet 2025
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