Tokopedia Avis 159

The seller claimed to have delivered to my address in Bali, but no such delivery has been made, and the seller and his courier continues to make false claims about how the delivery had been apparently made, stating for example that the delivery was into my 'letter box', whereas there is NO letter box at my address. Interest Shop Online is not to be trusted and appears to be working in collusion with a dishonest Tokopedia!

Just DONT order from this company. Im impressed by their inefficient service. I ordered some things for a party it was very important for me. They didn’t deliver on time. Also they don’t have english option in webpage. Just avoid the troubles. They don’t take it seriously and some things are important for us.

Impossible to buy here, all the site is Indonesian, and even Google Translate is unable to translate their webpages.
Although I have managed to get to set the address for shipments, it is impossible to select any other destination except Indonesia. A waste of time.

Ordered a laptop on a Friday with express delivery so i paid extra to get it quickly. Due to arrive on Saturday or Sunday so I did not leave home since nobody would be there to receive it and I did not want an expensive item left with a neighbor.

Now Monday and neither Tokopedia nor its courrier, Tiki, can advise when the laptop will be delivered. Tracking shows it arrived in my city on Sunday morning -- it's now more than 24 hours later.

Tokopedia advises that I cannot cancel (I already bought a new laptop at a shop because I could not wait any longer) but that if it does not arrive by Thursday it will automatically cancel. No refund even of extra money paid for expedited delivery.

If I pick the package up, I presume I would be taking responsibility for any damage so not a good option.

So while I wait for Tiki to respond to my inquiry about when the package will be delivered or if I can collect it, I write this review advising against trusting either Tokopedia or Tiki to meet its commitments.

Works customer service ever. Never use this app. Absolutely horrible

What happened here ?
Lol these were just angry customers....
Look, i bought a football here, and thank god it's good, and then a goalkeeper gloves, also good,
I think y'all need to buy from merchants that have 5 stars, don't ever trust cheap items.
Be a smart buyer and check those merchants, don't be fools 👍

They are similar to scam, first will do you fine, then soon after, they will start having weird problems here and there. They will then keep whatever amounts/ money that you got there and start telling you that you have violated their terms and condition. Then they will not tell you no matter how you asked of what you did wrong. Once you keep asking them, they will end your conversation so there will be nothing you can do. Better avoid them. The money they trying to steal aren't much from each customers, but it will add up over time. Such clever scam

Easy to use and great selection of good.

Pursuant below - I finally got a smart customer service person to help me reset though the phishing merchant did make away with USD 100 by fraudulent methods through the Tokopedia system.

It is a pathetic system. There is no control over their online shops set up by scamming merchants of which there are plenty. Besides having to hastily cancel my order for an item worth IDR 13,5 Million, I am still holding my breath if Tokopedia who deducted the money will return it to me or simply pay the merchant for delivering nothing. When I informed Tokopedia of the scam, they immediately blocked my account and now it is impossible to contact them because they have no direct contact except through the application which I cannot access because they blocked.
God help us indeed from these amateur systems like Tokopedia.

Many fake sellers, and your money will not return!

Online seller sent wrong items, asked Tokopedia to mediate as seller was unresponsive, final outcome; wrong item was not exchanged, no return of payment. Tokopedia is offering English + Indonesian on their website, only limited chat support (Indonesian only) and no option to call anymore. Is that your new policy Tokopedia, to make it increasingly more difficult for buyers to contact you? Your low rating on Trustpilot is not an incident!

Son unos estafadores me robaron 13.000.000 de pesos colombianos no caiga en la trampa lo hacen depositar dinero y luego nunca puede usted retirarlo además la gerente es grosera por qué me salió con el cuento que depositara más plata entre más consigne más se pierde

Tokopedia son estafadores

Por favor no pierda su dinero tokopedia son ladrones

Tengo todos los recibos de las consignaciónes que ellos se robaron
Tokopedia es una estafa

Haga esto viral tokopedia es fraude
Tokopedia ladrones

This Company TOKOPEDIA.com are thieves,.. they owe me rwefunds of approx %)0 US Doll;ars fior more than a month now,.. 3 different transactions ,, but they keep saying they checking with the bank,.. I have heard this is happening to a lot of customers now as TOKOPEDIA are about to go Bankrupt as they have no more working capital,.. you cannot call them,.. you cannot email them,.. all you can do is talk to a ROBOt who says SORRY,... sorry doesn't get my money back,.. buyers beware of this HUGE SCAM opoeration

Leaving tokopedia as of this minute. WARNING: BUYING WRONG ITEMS can't be returned or exchanged. Once you buy and pay, there is no turning back! It's better to buy at the offline shop. NO HUMANITIES. It’s becoming more profit focused on the customer complaints assistance section, and the options are limited to those only in favour of God of profit. Criminals in customer service - customer care provides no care and offers no win-win solution. Only one side solution: tokopedia solution. Bye bye.

Never delivered products and will not refund for no delivery

Tokopedia is the most ridiculous Market place for customers. For sellers it's heaven! You can cancle orders as you wish! You can delay orders as you desire! You can put online what ever you like if you have stock does not matter! If you decide the purchase price was to low, no problem, just cancel! 😂

As customer you don't count at all and so you may place an order but if you ever receive your item and when is up to someone else. You are glad if you receive your money back in some cases. Compared to western markets Tokopedia is a joke and if you really need an ordered item make sure you avoid the toko gamble and get it from someone with actual stock and commitment towards the customer.

I lost my 20k they are fraud peoples please don't invest money in this app one of the fraudest peoples who ate says recharge u received 1lakh then no response from her so plz don't waste ur money

This is worst company please don't spend ur money i lost 1 lakh 20k really they can tell recharge recharge recharge u don't put recharge first of all don't trust manager and customer executive this number +63 960 428 9611

Believe me this is the fake app I have ever seen.. Don't waste your money here.. I lost my 700 today.. They will not pay your money they just guide you to recharge recharge and recharge.. When you want to withdraw then they say about another recharge.. They are scammers..

Tokopedia is fine until something goes wrong. Then it is difficult to deal with them.
The vendor sent the wrong product, unusable to me, and then said they wouldn't accept return because I'd opened the box.