TopCashback AustraliaAvis 

Réponse de TopCashback Australia

22 avr. 2026

Hi Lee,

Thank you for taking the time to share your feedback.

We’re really sorry to hear about your experience and understand how frustrating delays can be, particularly if there has been any confusion around effective dates. We’re also concerned to hear that our communication came across as argumentative — that’s certainly not the standard we aim to uphold.

We take feedback like this seriously and will be reviewing this internally to ensure we continue improving both our processes and how we communicate with our members.

We’d genuinely appreciate the opportunity to review your case and provide a clearer update.
If you’re willing, please reach out to us at contact@topcashback.com.au
with your details.

Thank you again for your feedback.

Best Regards,
The TopCashback Team.

Réponse de TopCashback Australia

20 avr. 2026

Hi Ashar Waleed,

Thank you for sharing your feedback, and I’m really sorry to hear about your experience — I understand how frustrating it must be to wait this long, especially for a high-value cashback.

For some offers, retailers can take longer to validate transactions. This is because they need to complete their own checks (such as confirming eligibility, cancellations, or usage terms) before releasing the cashback to us.

That said, I completely appreciate that the delay and lack of resolution so far is disappointing. Please be assured that we do continue to follow up with the retailer on your behalf, as we can only progress the cashback once we receive their final confirmation.

We certainly don’t intend for any offers to feel misleading, and your feedback is important. If you haven’t already, I’d encourage you to reach out to us at contact@topcashback.com.au
with your account details or claim reference so we can review your case specifically and provide you with the most up-to-date status.

We appreciate your patience and the time you’ve taken to share your experience.

Kind regards,
The TopCashback Team.

Réponse de TopCashback Australia

14 avr. 2026

Hi Anish Cherian,

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating it can be when purchases don’t track and claims take longer than expected to progress.

Tracking can sometimes be impacted by factors such as browser settings, ad blockers, or other marketing channels being involved in the purchase journey. And Cashback offers, are typically subject to retailer confirmation before approval, which can take several months.

We would encourage you to continue working with our support team so they can review your claims in detail and provide further updates where possible.

Thank you again for sharing your experience.

Best Regards,
The TopCashback Team.

Réponse de TopCashback Australia

14 avr. 2026

Hi there,

Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this situation must feel.

To clarify, while members of the same household can each have their own accounts, our terms do not allow one individual to operate or benefit from multiple accounts. Where accounts are flagged as linked, they are reviewed carefully, and action may be taken if they are found to be in breach of our policies.

We appreciate that this may not have been your intention, and we understand your concerns given the timing. However, these checks are in place to ensure fairness across the platform for all members.

If you believe this has been assessed incorrectly, we would encourage you to continue working with our support team so your case can be fully reviewed.

Thank you again for sharing your experience.

Best Regards,
The TopCashback Team.