Ordered some tiles for kitchen floor and bathroom back in November and have had lots of compliments on them. Great quality and customer service. We measured wrong so needed a few extra tiles and they... Voir plus
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Lisez les avis des autres
I had a great experience with Total Tiles. They stock high-quality tiles that I couldn't find anywhere else, including 150 × 400 mm wall tiles, which most tile shops no longer seem to carry. The pack... Voir plus
The website was very easy to navigate. I was able to find what i was looking for very easily. The price as well as the postage were very reasonable. The communication from the seller regarding my... Voir plus
Quick delivery. One box of tiles come time broken I will text to customer service they are interested and sent new one .it is very important because wrong prudoct or with damage is possible . customer... Voir plus
À propos de l'entreprise
- Magasin de carrelage
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de revêtements de sol
- Magasin de rénovation
À propos de Total Tiles
Écrit par l'entreprise
Tile & underfloor heating specialist offering boutique styled wall and floor tiles at amazing online prices.
Coordonnées de contact
First Floor, The Dovecote, Crewe Hall Farm, Old Park Road, CW1 5UE, Crewe, Royaume-Uni
- 01473 805959
- customersupport@totaltiles.co.uk
- totaltiles.co.uk
4,7
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 28 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Total Tiles
Good Afternoon,
We're thrilled to hear you were impressed with our next-day delivery. We strive to provide our customers with a seamless and efficient experience. We hope to see you shop with us again soon.
Kind regards
Lisa
Very fast next day delivery
Very fast delivery next day. Beautiful tiles. 2 broken tiles replaced.
14 avril 2025
Réponse de Total Tiles
Good Afternoon,
We're so glad to hear you received your tiles quickly and that you love them! We appreciate you letting us know about the broken tiles and that we were able to replace them for you. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Réponse de Total Tiles
Good Afternoon,
It's great to hear you had a positive experience with our delivery, quality, and pricing. We aim to provide the best possible service to our customers, and your feedback is greatly appreciated.
Kind regards
Lisa
Quick service
Quick service. Sample arrived quickly and was good quality, but wasn't quite right for what I was looking for.
13 avril 2025
Réponse de Total Tiles
Good Afternoon,
We appreciate your feedback and are glad you found our service quick and the sample to be of good quality. We understand that the sample may not have been exactly what you were looking for on this occasion. We wish you well with your project and hope you will shop with us again in the future.
Kind regards
Lisa
Really rapid delivery but lots of damaged tiles.
Really rapid delivery. Ordered 3pm one day and they arrived 8:30am the day after. Good price and well wrapped but 3 whole boxes of tiles were broken. I didn’t contact customer service as the email says all issues need to be reported within 24 hours and I didn’t want the stress of trying and failing.
I expected the odd tile to be broken and there were a few in the boxes but I didn’t expect entire boxes to be smashed up. They were split face tiles so more easily breakable, I guess.
The tiles are decent though and as you’d get from anywhere else.
13 avril 2025
Réponse de Total Tiles
Good Afternoon,
We appreciate you taking the time to share your experience. We're glad you received your order so quickly and that the price was good. We understand your frustration with the broken tiles. We strive for all our deliveries to arrive in perfect condition, and it's disappointing to hear that wasn't the case for you. If any damages are reported to us promptly, we can usually organise replacements quickly or a refund for those items to prevent any disappointment. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Réponse de Total Tiles
Good Afternoon,
We're happy to hear you had a positive experience with your recent purchase. We strive to make the ordering process as smooth and straightforward as possible. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
Very reasonable price highly…
Very reasonable price highly recommended
Will definitely use this company again
28 février 2025
Réponse de Total Tiles
Good Morning,
Thank you for your positive review. We're thrilled to hear you found our pricing reasonable and would recommend us to others. We appreciate your business and look forward to serving you again in the future.
Kind regards
Lisa
Great Customer Service
Great Customer Service. Although the delivery of my tiles was delayed - twice - Charlie chased up the delivery company for me and my tiles finally arrived. They have now been paid and I am very pleased with them.
14 avril 2025
Réponse de Total Tiles
Good Morning,
We appreciate your kind words about our customer service. We understand that delays can be frustrating, and we're glad that Charlie was able to help you get your tiles delivered. We strive to provide excellent service to all our customers, and we're happy to hear that you're pleased with your purchase. We hope to see you shop with Tile Superstore in the future.
Kind regards
Lisa
Excellent
I bought tiles twice from tile superstore...really happy with my purchase...I got good quality tiles for cheaper price
7 avril 2025
Réponse de Total Tiles
Good Morning,
We appreciate your kind review and are thrilled to hear you were happy with your tile purchases. It's wonderful to know you found the quality and price you were looking for. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Réponse de Total Tiles
Good Morning,
Thank you for your review. It's great to hear you were happy with our service. We hope to see you shop with us again soon.
Kind regards
Lisa
Good price and swift delivery
Good price and swift delivery. Some ropes damaged in transit but replacements sent out immediately.
12 avril 2025
Réponse de Total Tiles
Good Morning,
Thank you for your kind review. We're glad you were happy with the price and delivery speed. We apologize that some items were damaged in transit, but we appreciate you letting us know. We're happy to hear that we were able to resolve the issue quickly by sending out replacements. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
rustic tiles
fast delivery, all intact and courier very accommodating, all in all a very happy customer
5 avril 2025
Réponse de Total Tiles
Good Afternoon,
We're pleased to hear about your positive experience! It's wonderful to know that you received your order quickly and in perfect condition, and that the courier was so helpful. We appreciate your kind words and are glad you're a happy customer. We hope to see you shop with us again in the future.
Kind regards
Lisa
Réponse de Total Tiles
Good morning,
We're so glad to hear that your tiles arrived quickly and that you're happy with them. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
Réponse de Total Tiles
Good morning,
We appreciate your review and are thrilled to hear that you had a positive experience with our customer service and delivery. We hope to see you shop with Tile Superstore again soon.
Kind regards
Lisa
I’ve had mixed experiences with Total…
I’ve had mixed experiences with Total Tiles from totaltiles. The tile quality is generally good and staff are patient and helpful, but delivery has been inconsistent. While issues were resolved quickly in some cases, others left a lot to be desired, causing inconvenience. Overall, an average service that could use improvement in reliability.
22 mars 2025
Avis spontané
Again another super efficient ordering…
Again another super efficient ordering and delivery service.. thank you
6 avril 2025
Réponse de Total Tiles
Good Morning,
We appreciate your kind review. Thank you for choosing us and for your continued support. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
Réponse de Total Tiles
Good Morning,
We appreciate your kind words and are glad you had a positive experience. We strive to provide excellent service and are happy to hear you were satisfied with the speed of delivery, communication, and accuracy of the product description. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
TERRIBLE EXPERIENCE, DONT WASTE YOUR MONEY
First order arrived, no correspondence with delivery at all or confirmation the order had been placed. I had to call to check (Which took an age to get through to anyone and several calls) it was all received and they couldn't give me any details on delivery as its a 3rd party who goes back to a tile company for the tiles.
Tiles arrived and a few were broken, we accepted that as 'waste' (In hindsight we should have flagged the quality then) and carried on. We then decided to order some more tiles for a wall we had previously not planned to tile (no window in the bathroom so plumber recommended all tiles and not painted wall), well this was a totally different story with so many broken tiles (over half broken) and as the tiler placed the tiles on the wall they cracked or had hairline cracks or chips. I emailed the CS number and basically got called a liar and had to provide more evidence, I had originally provided a photo of the tiles and a screen shot of the information provided by the plumber/tiler (2 people as its a two brother business one is a plumber and one is a tiler). Both said how poor the tiles are and look like the pallet has been dropped. After several emails back and forth with a very pushy and rude customer service agent i now have to send more pictures on monday when the plumber/tiler are back on site (off due to compassionate) and delay for waiting for more tiles that they dont send out any comms for and waiting around for a delivery that they dont update details on. (delay of at least 9 days where im now going to have to pay the plumber/tiler to wait around)
0/10 for the customer service (I would give less if i could as they were so rude)
0/10 for the tiles being broken (accidents happen, if a dropped pallet, unacceptable with a DISHONEST COMPANY)
0/10 for the communication (dont expect any correspondence or knowing if the order is through or being delivered, learn to read minds and expect them to happily take your money for damaged items and no correspondence)
Advice, don't use this shambles of a company, if you do don't expect any level of customer service or any communication when placing an order and expect to increase the amount of waste tiles by 50-75% as quality is terrible.
I DID WONDER IF THEY ARE SELLING SECONDS AND NOT BEING HONEST. BE WARNED - DO NOT WASTE YOUR MONEY.
I EXPECT THE COMPANY TO TRY AND FOB OFF WITH A RESPONSE, I HAVE ALL EVIDENCE OF POOR QUALITY, POOR CUSTOMER SERVICE AND NO EVIDENCE OF CORRESPONDANCE FOR ORDER AS THEY DONT SEND ANY.
2 avril 2025
Avis spontané
Réponse de Total Tiles
Good morning Naomi,
Thank you for taking the time to raise this - and please accept our apologies for the issues encountered.
It is extremely disappointing to see that you feel as though you have been accused of lying, because this absolutely was not our intention. The reason we require images is to investigate thoroughly with the manufacturer - which in turn helps us to provide a resolution.
I shall ask the sales manager to pick this up, and we look forward to speaking to you soon and helping to get the matter resolved.
Kind regards,
Philip Morgan.
Réponse de Total Tiles
Good Morning,
Thanks you for your review. We are pleased to hear you were happy with your overall experience. We wish you well with your project and hope to see you shop with us again soon.
Kind regards
Lisa
Réponse de Total Tiles
Good Afternoon,
Thank you for your review. We're glad you were happy with your order and the delivery speed. We wish you well with your project and hope to see you shop with us again in the future.
Kind regards
Lisa
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