After our last experience, which was not great, we were hesitant to go again. However, this time we were extremely pleased with the whole process. Communication was great and the DHL delivery was the... Voir plus
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Ordered two packages. One was delivered, one was not, until we notified them and then it took another two weeks. Product was not as described (false advertising) and only partial refund (15%) offered.... Voir plus
Great service, fast delivery of a product that isn’t available at mainstream NZ shops (inflatable toddler tent bed). Had looked to bring this in myself but I’m happy I went with toys central.
I ordered Spideys friend Green Goblin, toy, exactly what my grandson wanted. Received earlier than expected and in good condition. Great tracking and updates on where package was during its journey... Voir plus
3,9
Bien
199 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Just easy to order online
26 juillet 2025
Avis spontané
great trade product was spot on
great trade product was spot on, communication was great also will buy again
18 juillet 2025
Avis spontané
Rainbow Hematite 5 stars
Service is good and the rainbow hematite arrived on time in good condition; it was even better than the picture. I could not have purchased a better crystal
anywhere in New Zealand what an amazing shop.
31 juillet 2025
Avis spontané
AA++ fast response and replies etc
AA++ fast response and replies etc, great to deal with
16 juillet 2025
Avis spontané
Products arrived in a timely way
Products arrived in a timely way, in good condition and as advertised
23 juillet 2025
Avis spontané
Great communication
I emailed asking for an update because the tracker wasn't working. The communication I received back was prompt, informative ,and courteous.
9 juillet 2025
Avis spontané
Easy purchase and goods as described
3 juillet 2025
Avis spontané
when I complained that my toy order had…
when I complained that my toy order had not been delivered on time, the management gave it top priority and it was delivered in a couple of days.
11 juillet 2025
Avis spontané
Full set of blind boxes ordered - 1 individual delivered.
I ordered a set of blind boxes, to receive 1 individual box. I contact them to return the item and get a refund as it is the incorrect item, to be told that I need to cover the return shipping + tracking to United States. Shipping to US from NZ costs small fortune, heaps more than the product itself. Yet they won't process the refund.
Why would I pay over $100 for an individual box that I can get from the original store for $25.
Tried calling the contact number provided on the emails, the contact number is registered to a different company and they staff have no idea what is happening.
Definitely a scam website.
9 juillet 2025
Avis spontané
Réponse de ToysCentral New Zealand
Dear Customer,
Thank you for your review.
We've looked into our records and couldn’t find a corresponding order associated with the details provided. To help us resolve this matter promptly, could you please share the order ID linked to your review?
Once we have this information, we will be able to investigate further and get back to you as soon as possible.
Warm regards,
ToysCentral
The service was fantastic.
The service was fantastic. The delivery was on time and I received the product I ordered.
26 juin 2025
Avis spontané
Very straight forward to shop online
Very straight forward to shop online. Found the only shortcoming was less than obvious declaration of delivery time
15 juin 2025
Avis spontané
Its good. Challenging
Its good. There were a few misunderstandings on how to assemble the tank but other than that, its great
27 juin 2025
Avis spontané
The ordering was easy and clear and the goods arrived in a reasonable time and they were well packaged ready well safe from damage
The goods were very easy to order. The website was very easy and clear to use.
It has been well written.
12 juin 2025
Avis spontané
Spinner is an awesome game
25 juin 2025
Avis spontané
Toys Central New Zealand are not a NZ company.
This company advertises Toy Central New Zealand which is false. When I did have a potential issue with the product, you get told you have to send it back to their address in South Plainfield in the United Staes. That the cost is my cost. I feel their needs to be more transparency where you are buying from, along with where the product is coming from. I made another purchase, I bought my son two car seats that I now know come from Germany, they were meant to turn up 5 days ago. That date was communicated from Toyscentral, When the day passed I communicated again. They now tell me they don't have a date the product will turn up, just a tracking reference. For me a lot more transparency would be great as its definitely not an NZ company. Updates on product arrival or adjustments I felt very poor. Given the value of the products I bought, I now feel safer buying else where.
20 juin 2025
Avis spontané
Réponse de ToysCentral New Zealand
Hi Gargz,
We're truly sorry for the delay with your order. This is not the kind of service we wish to provide. We assure you that this will be checked thoroughly, and corrective measures will be taken.
I’ve sent an email to your registered email ID, and I would appreciate it if you could continue the conversation there. We hope you’ll give us another chance to serve you better in the future.
Thank you for your understanding and patience.
Regards,
ToysCentral
The communication was good and the…
The communication was good and the delivery was prompt.
9 juin 2025
Avis spontané
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