Translink Avis 533

Would give it zero if I could. Currently sitting somewhere between Antrim and Mosley west. Train already 30 mins late and we are being told nothing except there is a delay. Unexplained delays are a regular occurrence. Any correspondence with Translink goes unanswered. Always.

I travelled on the 10am X1 service to Dublin Airport this morning. Everything went smoothly and we left and arrived on schedule. I don't know the drivers name but I particularly want to commend him. He had a word to say to everybody on board and was good humoured and positive. Discovering that we were flying to Seville he even took time to give us some useful tips. Top class!

Translink's awkward schedules and routes are further compounded by the incompetence of the average Translink driver and their ability to consistently be late by upwards of 10 minutes.

Trains run completely at random. There is absolutely no information for passengers, no announcements, no explanations — nothing. The company clearly doesn’t care at all. The staff is rude, unhelpful, and behaves as if helping passengers is some kind of personal favor. This is without question one of the worst railway services in the world.

Diabolical service. Metro 7 into Belfast centre is a phantom service. Buses shown on the digital display become due then evaporate all the way thru rush hour and this is daily rather than an exception. Also god forbid it might rain a liitle, then ur guaranteed to have even more phantom metro 7 buses. The senior leadership evidently couldn't care less as complaints for this service have been ongoing for years now. I have been late to work every day for the last two weeks and doesn't seem to matter how early I arrive at the bus stop. Shocking disregard for customer experience and as we have no alternative public transport option on this route they evidently prefer to do nothing to resolve. Am now sitting in a run of 4 buses that all came at once and will now b late for work yet again. Diabolical service Translink.
Update for homeward journey just as bad.
standing waiting in wind rain and cold for phantom buses at custom house sq.
Must b 40 of us. Buses going past saying bus full, other buses not appearing.
Translink service sucks the life out of customers

Bus was 20 minutes late for school children, unreliable and unacceptable. Charged us even though it was late. How could someone be so inconsiderate?

I boarded the 09:10 Translink outward bound train from Grand Central to Derry/L.derry/Doire and when it arrived at Coleraine Station it terminated this was after further delays of up to ten minutes. There was no communication from Translink as to why the termination at Coleraine. It is my understanding that same train commenced the return journey to Grand Central thus in my limited experience was proof that the train was serviceable. No Translink staff communicated as to why the 09:10 terminated however one member of staff stated "this is a regular occurrence as to ensure the timetable is on schedule. Forget about the twenty customers who had to board a bus without any heating and incurred delays with the roadworks and who had to make their own way to the City as the bus terminated at the train station in the Waterside.

Awful service. I was waiting outside my school for almost an hour. All my school books, my hair and my bag are soaked. The bus never came. This has happened before and we were only told today AS the buses left because the driver called another to find out why multiple children wers being left out in the cold and pouring rain. We had to get my sisters friend to call her mother and have her leave work, causing her to lose half a days pay. My important documents i needed to apply for a new passport and uniform are soaked through. It has been multiple times, round 10-14 times without any prior warning that this has happened now. Its unfair the bus drivers can just decide theyre not coming on certain days.

O statrs need this is the shitrest comapny in the world rude unprofisional sraff fees are fares make no since how can i get a bus from magilligan ti colraine return for 6 pounds but get charged 11 on the train come on the trains 20 mins bus is 45 bunce of ass,s id treat there staff loke dirst they do the sake and dint give a shit at all there staff should be made to request customer feedback forums from all incounters

And the staff memeber that manned the ticket machine in colraine n.ireland n.i rails on the 24-01-26 at 1.20 needs a good talking to shoutung at me in frint of my kid when i kindly asked can this check me change then to be fallowed out by staff and laughed at fo4 asking to chnage a ticket bullies they refused to five there name which they should have to

Absolutely vile and disgusting transport conditions, dirty train carriages with lingering smell of sewage, no running water or soap in bathrooms. If only these trains were on time which they almost never are. The state of these is only comparable to public transport in mumbai. Abysmal to charge such astronomical prices to sit in a moving pigsty. There should be a serious investigation done into translink company practices, spent £340 millions on opening the unnecessary vanity project which is grand central station but refuse to maintain any acceptable standard to their daily services, absolute JOKE.

Got the train from portadown to Dublin this morning I thing u called the wee fella Danny and the other man was 6f5 couldn't do enough for me and my sister they are credit to translink it was 11.30 train z

They’re terrible; the buses are constantly full or don’t show up at all

The late evening timetables are the most confusing I have ever seen. They give different times with enigma type codes. When you get to the station in Belfast you find the service does not exist. Then you wait another 80 minutes to an hour to get the last train. This depends on which day of the week it is. Northern Ireland railways basically have just 3 lines to run which should make for an efficient service. People in Northern Ireland like to go out in the evening to Belfast so put on a proper service and print some clear timetables. Especially for older folks who don’t have smartphones. Run trains every 30 minutes and serve the public. Huge investment in a nice new station but same old trains and same poor service. In the end folk won’t use the railways anymore because it’s run by imbeciles.

absolutely shocking. The shuttle bus from derry bus station is meant to leave passengers to the train station on time for the train. Bus left us late and translink worker closed the doors to the train in our faces. If you as a business have a shuttle bus specifically made to take people to the train it should be on time. Last time i’ll use these services, don’t recommend atall

Waited over 15 mins for a delayed bus to only be hit with “Not in service” once it drove by. Absolute joke of a public service.

Do not use any of them services. X1 was so late and I missed flight for because of ulster bus 5 hours from Downpatrick wasn't enough to get to the Dublin airport.
They are should be called gypsy bus. They are last bastards on the world. Do not use them. That will cost you a lot more.

No working toilets on the train from Belfast to Derry (about 2 hours)

hi guys, recently at the train, the selfish conductors laughed at me and my fellows as we missed the train as they did not notify us that the train had arrived. They then proceeded to have a giggle as we cried. Do better

fattys
firstly whoever that bald man was in the waterside train station is asking to be FIRED. he was judging my looks cheekyily and snarkily by saying im not under 16 which i clearly am and he gave all my friends a child ticket except me causing me to pay an extra 5 pound when i was tight for money so i couldnt even eat anything. the man had a tone with me saying u sure dont look under 16 i could say he looks diabetic but he isnt so his point is invalid. says i need to find a way to prove im under 16 and when i ask how am i meant to do that he doesnt take me on but yet decides to write me up an adult ticket causing a scene making it publicly humiliating for me. when in belfast coming back to derry was a hassle. they gave us the wrong times causing me to wait an hour before getting on the train unreliable. when waiting an hour with 7 people youd expect you know youd get a table but no this FAT bald man and his fudging pizza box decided no he ran on past me shoved me i nearly fell on the rails. translink pls find it in ur heart to make a new policy of atleast 3 people to a table and stop people shovinf and pushing at me

Utterly useless service. Main Glider buses during the morning rush hours constantly overfilled, to the point where you can't even get on at stops the closer you get to the city. Never on time. No communication if delayed