Travelandtickets Avis 

It seems this company have a bit of a reputation of offering a reasonably priced ticket, taking a deposit and then a few days later wanting the full price paying which turns out to be considerably more than that quoted. In short they are a bunch of sharks and Abraham is the biggest shark followed by the girl in accounts. Have nothing to do with them is my best advice.
28/09/2025 So, this company have stooped to a whole new level. Having decided not to take up the offer of a the increased charge for my flight to the USA, they wouldnt refund the whole deposit I had paid in cash, saying it was not their policy as described in their terms and conditions and that it was a voluntary cancellation as I had chosen to cancel. However if I had been able to book the ticket at the initial price quoted of £499 and had not had to wait, as advised by them (so they could see my passport), to pay the full ticket price, there would have been no need for me to cancel. As it turns out now, having paid a deposit, they will now only refund part of the deposit in cash and the rest in an Air Miles voucher, of which I can only use £40 at a go!!! They have also blamed the hike in the ticket price on the airline, the airline of course denied this or least denied that they would have put the price up by such a tremendous amount.

Very disappointing agent:

I initially saw a flight ticket priced at £504 and was ready to pay the full amount upfront. However, the representative I spoke with advised me to pay only a deposit since my travel date wasn’t until October. She reassured me that if anything changed, I would be entitled to a full refund of my deposit.

The very next day, I received an email stating that the remaining balance had to be paid by the following working day—Monday. When I called to settle the payment and provided my reference number, I was shocked to learn that the ticket price had increased to £670. This was the same agent I had spoken to 3 days before and she claimed the price hike came from the airline, but that made no sense—especially since I had already paid a deposit, which should have locked in the original fare.

I asked for a refund of my £100 deposit, but was told I’d have to pay a cancellation fee. In the end, I received only £12 back.

Please be cautious and don’t trust this agency. I ended up purchasing the exact same ticket directly from the airline on the same day for £558—significantly less than what they tried to charge me.

We got our air tickets with URWA and was so helpful and everything was perfect

My experience with Urwa was one of excellence. I had an issue that had seem hopeless but Urwas' calmness and patience expresses her professionalism in managing difficult situations. Urwa stayed on the phone with me and helped me to resolve my situation which is quite outstanding for me as this is not always the case. People are sometimes left on their 6. own to work issues out. I was left relieved and happy with the flight choice I had received. Keep it up Urwa, thank you for your brilliance!!!.

Deal with this company at your own PERIL

Reading previous Reviews it seems that they have a pattern of offering Air Tickets at a reasonable price.

A deposit is paid to secure it.

Booking / Reference number given that has nothing to do with the Airline

Time for payment. The price is increased by £300 + Flight is not available.

(what is the point of the deposit).

They blame the Airline and REFUSE to return the deposit.

There was a lady called Urwah I was dealing with.

There are many Good Honest Ticket Agents out there.

These are not one of them

“URWA”

Feedback for Urwa – Exceptional Service

I would like to express my sincere gratitude to Urwa, who was incredibly helpful throughout the entire journey of booking my flight to Mauritius. Due to unforeseen family circumstances, I sadly had to cancel my flight. However, thanks to Urwa’s support, I was able to receive a refund smoothly.

Urwa handled everything with the utmost professionalism and showed remarkable empathy during a very difficult time for me. She took time out regularly to communicate updates, reassure me, and made sure I was informed every step of the way. Her kindness and patience truly stood out, and I will never forget how she made a stressful situation so much easier to manage.

Thank you, Urwa. I will definitely be booking again with you in the near future. Highly, highly recommended.

Urwa Hafeez was very helpful and patient agent! Even though the process isn't straight forward but at the end I got what I wanted.

They are scammers. They made me deposit £80 for a booking that they won't end up confirming, only to come up with an extremely high price the next day with a change of travel plans, meanwhile, the same alternative later presented was found way cheaper from another company.
Avoid them by all means, please. They can so put one under duress to pay ASAP.

Following several emails and phone calls from them, I put down this post earlier because they promised to refund my money. It's a month already and they still haven't gotten to their 10 working days, I've raised a dispute with my bank.

Please avoid this company by all means.

All their positive reviews are not genuine!!

Abraham was really calm and honest with me ,he explained me everything in a detail and cleared all my doubts . Thanks to him that I was able to find a cheap and great offer .

I was assisted by Abraham he was really patient and helpful .I will definitely recommend him to my family and friends.

We paid a deposit for two tickets to Mauritius. We were given a price and was asked to pay a deposit of £120.00 and if we cancel the deposit will be refunded full. The next day when we call to make the full payment, we were informed that the tickets has gone up by £400.00. They said that we can pay the asking price and that they will give us travel voucher for the value of £400. which we can use on any airline for up to one year. After a long argument, we were informed that if we cancelled the deposit will not be refunded. I have contacted the Credit card company to raise a dispute. watch this space They also use fake names
Be aware- other online company are doing the same scam - DO NOT GET FOOL BY GOOD REVIEWS.
Episode 2. 21/6/25
I received a call from the account department yesterday to informed me that they will refund my deposit on the condition that I take "down the review" I said that I will do that after I received the refund. She said, "I AM DAMAGING THE REPUTATION OF HER COMPANY" After a heated argument she said that if I do not take down the review, she will not refund me the deposit and hung up. I have raised a despite with the Credit Card Company and prepare to take this to the Online small claim court.
Watch this space

Unbelievable service Urwa just never gave up on me l was getting frustrated and almost cancelled my flight booking but somehow somewhere her consistency and calmness just put me at ease l am definitely keeping this one for all my future travels and recommendations to both family and friends.

Excellent service. The agent URWA HAFEEZ was highly professional and helpful. I will use this agency again.
joseph.

I had excellent customer service from your staff Urwa. She told time to explain everything in detail no matter how many times I call to ask. I appreciate her service.

Urwa is an excellent staff and provide excellent service to me .

Best travel and tours agents ever.i will recommend ewra as my best agent for making my ticket agent.

I was helped by a lovely lady called Urwa and she was exceptionally patient with me! She gave me loads of options when I tried to secure an urgent ticket and made sure she was ontop of things at all times! She wanted me to have the best travel experience with the budget I was ready to work with and she came through! Her customer service ethics and her attitude was exceptional.

This is my first time. is not bad

SCAMMERS SCAMMERS SCAMMERS
SAME STORY THEY ASK YOU TO PAY £100 AMD BLOCK YOUR NUMBER IF YOU KEEP CALLING THEM.
MAZZ IS ONE OF THEM.