Travelandtickets Avis 

I was booking my flight to LA and Abraham was very helpful with the whole process. My original flight I had deposited for was no longer available so Abraham quickly found me an alternative at no extra costs. If you are booking with this company, I highly recommend you go through Abraham.

I had one of the worst customer service experiences with this travel agency. From the very beginning, I clearly stated multiple times that I needed to travel from 13 December to 27 December. Despite repeating this over and over, the agent kept offering completely different dates, including 8 December and 12 December, which I clearly said I cannot travel on.

They even issued my ticket for 12 December, a date I never agreed to. I mean, I only told them several times that I work Monday to Friday and literally cannot fly on the 8th or 12th - but apparently, they know my schedule better than I do. Why would a customer want the date they actually asked for, right?

When I questioned them, they tried to shift the blame onto me, claiming my email reply “Go ahead and issue the ticket” meant I agreed to the wrong date-when in reality, they instructed me over the phone exactly what to reply as part of their process. That is not consent, and they know it.

During the booking, I also found a better-priced flight on Skyscanner, a platform I’ve trusted for over 10 years. When I mentioned booking it instead, the agent (Urwa) strongly discouraged me, saying it was a “dummy flight” and insisting they would find me a better deal. I trusted their advice, and yet they still issued the ticket for the wrong date, causing unnecessary stress and wasted time (I paid £1,151.98) what a waste of all the hard earned money.

Their response afterward was even worse-completely dismissive, ignoring the fact that their own call recordings would clearly show I never once approved travel on the wrong date.

This service has been unreliable, misleading, and extremely frustrating from start to finish. I would not recommend this company to anyone. There are far more professional and trustworthy travel platforms available.

It honestly feels like I was taken advantage of for trusting too much. I learned the hard way that not everyone treats customers with honesty and care.

Save yourself the stress, disappointment, and financial loss. Book elsewhere.

This company is a deposit scam firm, there lure you in with cheap tickets take a deposited of you, get you to wait days to pay for the tickets and then tell you the price has more then doubled.
Don't trust them !!!

I had a previous booking for 30th November 25 . but due to Medical Issue , i am waiting for an operation , When i explained to URWA , she help be get another booking , and did this so professionally and fast , i appreciate her dedication to your Company , she is an asset to you . Gordon McCrae

I have had an epic and wonderful flawless time from the very start.I was served by Abraham who showed worked and walked with me throughout the entire process until I received my E-tickets.
Booking a flight ticket has never been as easy as he made it.
I would definitely recommend and come again for my future tickets.
Thank you Abraham for the smooth process.

My travel agent Urwa was very helpful and very informative about my travel plan to Jamaica. I had an issue which was quickly solved by her. Whenever I'm traveling again I would definitely call on her to book my flight. Thank you I was panicking that day but you made everything right
Thank you again

Satisfied with the service and received my Electronic tickets in my email.

My agent was urwa hafeez who was proffesional and so helpful during all of the process

This was by far the best customer experience I have received today. When I had a problem where I am panicking, frustrated, I was lucky to come across, Urwa, Abraham, and Armaan, who were delighted to help avert the issue I was facing.. I missed a flight, and had no other, no option from my side. Their take on the matter sorted the issue. Im more than happy and at peace.

Hats off, to you guys..

This is my first time experience with this company. I can confirm that iam very satisfied with service provided by Consultant Abraham. He is very polite and calm. My worries and anxiety was calm by his constance assurances that led to the final purchase. The process of bank payment should be looked into.

I had my consultation with Urwa, and she was very nice and helpful. During our first call, she clearly explained my options and found me a ticket at a good price. I paid a £60 deposit to secure the booking.

Unfortunately, when the due date came, I was informed that I was on the waiting list. They later offered me a ticket with a different airline at a higher cost. Despite this issue, I eventually got my ticket. Overall, Urwa was kind and professional, though the experience could have been smoother.

Urwa was veery patient, helpful and courtious. I don't hesitate to recomend very highly and plan to travel once again in later part of March and I will definately seek Urwa's help.

Hamza provide good service and very calm person

Needed to travel last minute, Abraham and his team were very professional, patient, and helpful in closing out the transaction

Got an excellent service from urwu

Mr.Abraham has attended to me very nice with great deals the service recieved was so pleasant and I was so grateful with my request met by Mr.Abraham. On phone, email all questions were answered, I will be pleased to make another deal in the near future. Thank you one more time Mr.Abraham. 5 stars for you

Urwa & Abraham both are very friendly & well professional to tackle with the problem.
I have some issuse they make it sorted.
Really appricated .
Thank you

I am almost certain that most (if not all) the positive reviews for this business are fabricated! Also I am certain that they are using fake names that they keep changing to hide their true identity. I got a call almost a year ago when i was looking to purchase a ticket and i made the gentleman confirm to me multiple times that this was legitimate and that if i needed to get my deposit back i could. I wanted assurances!! He gave them. Not long after I had paid the deposit the ticket price offered was increased!!! What?? So i told him I had found a better deal elsewhere so can i have my deposit back?? Guys its been almost a year (!!!) and the excuse has repeatedly been that the airline (TAP - Portugal) has not paid the deposit back to them (ludicrous...never heard of such a thing). I then get a rushed call last week saying they are ready to pay the refund while being rushed to respond to the email that had been sent - turns out in the rush i was agreeing to receive £10.07 of my £80 refund while the remainder would be given as a credit voucher! Meanwhile the lady on the phone to me was saying something completely different while rushing me to agree to her email that said something else!! I am beyond livid and completely in awe that they somehow think it is ok to treat customers like dogs. DO NOT BE SUCKED INTO THEIR LIES!!

Very helpful, and good customer service. They went the extra mile to ensure I got the best deal.

Abraham was very helpful agent. I make my travel to Africa without any issues. Thank you for your services.