The stuff was very helpful. The quality of the network and prices verses GB is good as well. I experienced in bad weather in some areas low quality of connection and specially when we leave touristi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ехала 30 августа 2025 года поездом «Тбилиси - Батуми» номер #802, вагон 2. Выронила в вагоне при посадке кошелек и не заметила потерю. Огромное спасибо проводнице Манана Тваури за находку, возвра... Voir plus
ონლაინ ბილეთის შეძენა, ზოგადად, სიამოვნებაა = ზოგავს დროს. ვებგვერდი მარტივია ნავიგაციისთვის. მომწონს, რომ ერთეული ბილეთის შემთხვევაში (მატარებლის ბილეთზე მაქვს საუბარი) რამდენიმე წუთით შენთვის ხდება... Voir plus
Everything was great except for two things: 1. I prefer if you request the CVC code for each purchase not only once when I attach a card. The current variant is not secure since you don't provide tw... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Official Tickets Of Georgian Railway On TRE.GE you can buy JSC Georgian Railways official train tickets in the most convenient and fast way. Easily choose your seat location, direction and enjoy online and call centre service.
Coordonnées de contact
5, Petre Kavtaradze St, 0186, Tbilisi, Georgie
- +995322420405
- support@tre.ge
- tre.ge
4,3
Excellent
420 avis
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Les gens ont aussi consulté
Comfortable booking services
Comfortable booking services. Thanks to support manager Keti, for the quick response and assistance with refunds during app maintenance.
20 avril 2026
Avis spontané
Réponse : TRE.GE
Thank you for your review! We’re happy to hear that you find our booking services comfortable. We always strive to provide quick and reliable support! 💙
Réponse : TRE.GE
Happy to hear you enjoyed the service and our fleet! Comfort is our priority, and we're glad we met your expectations. Thanks for choosing us! 🙌 safe travels!
It’s really comfortable and staff was…
It’s really comfortable and staff was really kind! It’s good!
9 avril 2026
Avis spontané
Réponse : TRE.GE
We really appreciate your 5-star review! ⭐ It’s great to know that our staff made a positive impression and that you had a comfortable experience. Thank you for choosing us! 🙌
Big thanks to the manager Katie!
Big thanks to the manager Katie!
I had some issues with my tickets and Katie resolved them. She was very polite and helpful. Thanks again.
7 avril 2026
Avis spontané
Réponse : TRE.GE
Thank you so much for your kind words! We are thrilled to hear that Keti was able to resolve your ticket issues quickly and professionally. Providing excellent support is our top priority. Thanks for choosing us! 💙
Great service and good support 💙
6 avril 2026
Avis spontané
Réponse : TRE.GE
Thank you so much! 💙 We’re thrilled to hear you enjoyed the service and felt supported. Knowing our customers are happy is exactly why we do what we do. See you next time!
Thank you for solving my problem with…
Thank you for solving my problem with the ticket
6 avril 2026
Avis spontané
Réponse : TRE.GE
You're very welcome! I'm so glad we could get that ticket issue resolved for you quickly. We know how important it is to have everything ready for your trip. If you need anything else, don't hesitate to reach out. Safe travels!
The stuff was very helpful.
The stuff was very helpful.
The quality of the network and prices verses GB is good as well.
I experienced in bad weather in some areas low quality of connection and specially when we leave touristic areas or big cities and there's wind ... etc. I never experienced this in other countries.
27 mars 2025
Réponse : TRE.GE
Hello! Thank you for your kind words to our team. We are glad that the 5GB internet gift was useful to you. As for the quality of the connection outside of populated areas – unfortunately, in some regions the signal depends on the coverage area of mobile operators and the weather. We are constantly working to offer our users the best experience. We wish you a pleasant journey!
Even 1 star is too much
Even 1 star is too much. I paid for train from Tbilisi to Kutaisi online. At the morning i received message on whatsup that all goes as planned but when I arrived at the train station they told me train was canceled and I need to go with bus. For refund I have to do it online, I dont know how... I paid for bus to Kutaisi Airport and from there another bus to Kutaisi, together 6 hours.
5 janvier 2026
Avis spontané
Réponse : TRE.GE
First of all, we sincerely apologize for the inconvenience — we understand how frustrating this situation must have been for you, and we are truly sorry for the disruption to your journey.
Regarding the refund, we will definitely provide you with step-by-step assistance and keep you informed throughout the process. Please contact us on any of our communication channels or leave your email address, and our team will reach out to you directly to resolve this as quickly as possible.
Application bug and poor experience with support
Hello,
First of all, I want to point out that you have a very simple and user-friendly application.
Unfortunately, I can’t say the same about the support team. As you know, with the Visa Premium card you had an offer where cancellation and seat selection fees were refunded. When I recently purchased a ticket, the amount was not refunded, even though this option still appeared in the app. I contacted the support team, provided every screenshots, but they were unable to help with anything. One of the agents even ended the chat without giving me a reply. Their last message was that they would “check the case,” and five days later I saw that the conversation had been closed.
This is not about the 2 GEL, it’s about the company not acknowledging the problem and the fact that there is no real way to resolve issues, aside from receiving an ironic attitude.
You can check the details in the Intercom conversation, you will find the chat under this same email.
Friendly advice, please pay attention to customer satisfaction AKA csat, and if you need help with this contact me anytime :))
Booking number: s6W9s9b2j2W6a72
13 novembre 2025
Avis spontané
Réponse : TRE.GE
Hello,
Thank you for sharing your feedback, and we appreciate your kind words about our application.
We’d like to look into your case in detail to understand exactly what happened with the Visa Premium offer and the refund for the seat selection/cancellation fees. To do that, please contact us and provide your details (name, email/phone number, and booking information), so we can review everything from our side.
Once we have your information, we will immediately check the issue and get back to you with an update.
Thank you for bringing this to our attention — we’ll be happy to assist you further.
Great booking website for trains in Georgia
Fast, safe & trustworthy. First time in Georgia - travelled to Zugdidi & Batumi. Train service was as good as you'll get in Ireland. Well done to team at TRE.GE
5 juillet 2025
Réponse : TRE.GE
So lovely to hear this! 😊 We’re thrilled your first visit to Georgia went smoothly and that you enjoyed your journey to Zugdidi and Batumi. Thanks for choosing Tre.ge — we hope to see you on board again soon!
Очень удобный сайт
Очень удобный сайт! Покупка билетов за минуту. Классные удобные вагоны и отличный сервис. Спасибо за вашу работу!
24 septembre 2025
purchase process was clear.
7 octobre 2025
Came to Georgia to visit
Came to Georgia to visit. I used the site for the first time. Everything is fine, from registration to ticket purchase
17 septembre 2025
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