TRE.GE Avis 420

My humble suggestion - Please hire some decent developers for integrating the payment gateway the right way. It’s so damn frustrating to book a ticket on the website, it takes 20 attempts to book 1 ticket. No matter what card you use it’s not going to work. Please invest in some good developers, you can hire from India.
Pathetic is a great word for the experience.
Visa,Amex Mastercard you can try it all but not gonna work until you are super lucky! Can’t imagine this in 2025🫠

some times it's not supporting English language

Ехала 30 августа 2025 года поездом «Тбилиси - Батуми» номер #802, вагон 2. Выронила в вагоне при посадке кошелек и не заметила потерю. Огромное спасибо проводнице Манана Тваури за находку, возврат кошелька в полной сохранности, оперативность, порядочность, корректность, доброжелательность в общении!
С уважением и благодарностью, Ирина.

Unfortunately, I have to leave a bad review so others are aware.

I bought 4 tickets and even paid extra for the “cancel option” because my plans might change, so having the ability to cancel for a full refund was important to me. Eventually, I had to cancel, and while they refunded the ticket price, they kept the 35 GEL fee. This means you’re never actually getting a full refund, which is very misleading.

It feels like a scam to charge extra for a “full refund” option and then keep part of the money. Horrible experience — I will definitely never buy tickets from this platform again.

By the way, you can buy tickets without these fees on the official GR website

Quick and easy. The only problem is that the tickets are only available 3 weeks in advance, too little time!

Great! Though could you let people know how strong is the air-conditioning? It was freezing all the way to Tbilisi... There were people with children...
Could you include this in the reminder information for people to bring blankets? Thank you!

Simple interface, inderstandsble, easy to use.

ძალიან მარტივი ინტერფეისია.
არაფერი შეცვალოთ.
გმადლობთ!

It was easy to use. The tickets are sent to the mail and whatsapp

Amazing experience! Very helpful staff! It is always stressful for me to find a location of bus station in a foreign country. I just used online chat at midnight, and Ani answered me very quickly and provided all the information which I needed. To be honest I was not expecting that type of service. Thanks a lot!

قريبة من سنتر العاصمة وسهولة الوصول للمحطة والانتقال منها
بالإضافة إلى لطافة الطاقم في القطار وتعاونهم ♥️

I was buying a bus ticket through this app.

At the beginning of the process, you have to enter your name and passport number. I had the misjudgment of temporarily entering random data, just to quickly preview the ticket details (like baggage, seat options, etc.).
I had no intention of purchasing the ticket with that information.

I went back, corrected the name and passport number with my real personal data, and only then proceeded to payment.

But when the ticket arrived in my email, I was shocked to see that my corrections had been ignored — the ticket was issued using the initial, incorrect information.

I contacted customer support within 5 minutes after the purchase.

Their only answer? “Buy a new ticket.”
But I didn’t want to buy a new ticket — I simply wanted to correct the data on the ticket I had already paid for, which I purchased just 5 minutes earlier. I contacted support immediately to report a system error, not a mistake on my part.

How could I possibly know that once you enter data and click “continue”, the system will lock in the very first version of the input — even if you go back and rewrite everything?
The app lets you go back and re-enter your details, so why allow that if the changes won’t actually be saved?

This was not a typo or one wrong letter. It wasn’t even a personal mistake on my part.
This was a case of the system failing to save updated information during the booking process — yet they blamed me, refused a proper investigation, and denied a refund.

To make it worse:
• Support takes anywhere from 10 minutes to over an hour to reply.
• They kept repeating irrelevant messages like “the system does not generate data automatically,” even though I never claimed that.
• They ignored my clear explanation and insisted everything was my fault.

Even worse, at one point they told me they would check my case with their technical team. After that, they said nothing for several days. When I followed up and asked if they had done the technical review as promised, they simply repeated the same line: “The system does not enter data automatically.”
This made it clear that they likely never investigated anything — they were just hoping I’d give up and stop asking.

In the end, I had to pay twice for the same trip, because their app failed — and their support failed worse.

If you book here, be warned: if something goes wrong, you’ll be blamed, ignored, and told to pay again.

1. В сайте при покупке билетов есть возможность купить только 1 или 2 класс. Нет возможности купить бизнес класс.
2. В поезде нет wifi

Удобный интерфейс. Единственное рекомендую указать в какую сторону будет смотреть пассажир по отношению направления поезда.