1) meals have a bland taste and seems like they use the same spices for everything and it's just wrong. 2) BRAND new customer, i literally just signed up, and didn't realize their cut off time was... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I was a customer of Trifecta in 2017-2018, just a few years after they opened. I was genuinely impressed with the food, both in taste and quality, and their customer service was stellar. Fast... Voir plus
L'entreprise a répondu
It's one thing for Trifecta's food to be great. You'd expect that, right? It's another to provide outstanding client service. Trent helped me with my subscription and took the time to walk me throu... Voir plus
L'entreprise a répondu
Started supplementing my own home cooked meals with Trifecta, to keep me on track and avoiding fast food cheat meals. Tasty healthy meals, and conveniently delivered to my house every few days, so the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
As seen on Netflix, Trifecta is a meal delivery service that delivers pre-cooked, balanced meals to customers' doors in all 50 states. Our meals are designed to be healthy and convenient, and can support a variety of diets and goals, including weight loss and fitness. Trifecta meals are made with high-quality, sustainably sourced ingredients, including lean proteins, complex carbs, and vegetables. They also offer chef-curated meals that fit specific diets, such as keto, paleo, and clean meals.
Coordonnées de contact
3,6
Moyen
130 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic customer service
Kenzie R wrote me back personally after I mentioned in the chat that I needed to cancel my subscription. She canceled my account and then worked with me to get what I needed which was to only order less frequently. She is incredibly responsive via email and a delight to work with renewing my interest in receiving food from Trifecta.
26 mai 2025
Avis spontané
Réponse de Trifectanutrition
Thank you so much for taking the time to share your experience! We're thrilled to hear that Kenzie was able to assist you so personally and effectively. She's truly a valued member of our team, and we're glad her support helped turn things around and reignite your interest in Trifecta.
We appreciate your feedback and look forward to continuing to serve you with meals that fit your schedule and needs. If there's ever anything else we can do to support you, don't hesitate to reach out.
I've been a Trifecta customer for… 6 years
I've been a Trifecta customer for YEARS. They've gone through massive changes but they have continued to improve their experience, and they always delivery healthy food that tastes great. I love the convenience that these meals bring to my life in keeping my health and nutrition in check. There's a lot of variety as far as meals go, they source really high quality ingredients and though their website is a bit wonky, their entire shopping experience has improved dramatically the last few months. I think they are the meal delivery with the best and healthiest food and macros. So if you're looking for a great healthy option with really good customer services, this is it.
3 juin 2025
Avis spontané
Réponse de Trifectanutrition
Thank you so much for taking the time to leave such a thoughtful review! We’re truly grateful to have had you as a loyal customer over the years and to hear that you've noticed the improvements we’ve been making—it means a lot to our entire team.
Thanks again for your kind words and continued support. We’re here for you whenever you need us.
Great customer service
I had a complicated problem but Trent was able to understand and resolve it quickly!
30 mai 2025
Avis spontané
Réponse de Trifectanutrition
We’re so glad to hear that Trent was able to quickly resolve a complicated issue for you—that’s exactly the kind of service we aim to provide. Thanks for taking the time to share your experience!
Don’t hesitate to reach out if there’s ever anything else we can do to help.
Longtime Trifecta Customer
Trifecta is great! I’ve been a customer since 2019, and I love how clean & healthy their food is. The deliveries always arrive, their prices are fair (actually really affordable, for organic, health-conscious food), and their menu is always expanding!
29 mai 2025
Avis spontané
Réponse de Trifectanutrition
Thank you for being with us since 2019—that kind of loyalty means the world to us! We're so glad to hear that you love the quality of the food, the reliability of the deliveries, and the value we strive to offer.
It’s great to know you’ve noticed the expanding menu too—we’re always working to keep things fresh, healthy, and exciting. Thanks again for your continued support!
Good food, great client service!
It's one thing for Trifecta's food to be great. You'd expect that, right? It's another to provide outstanding client service. Trent helped me with my subscription and took the time to walk me through making modifications to existing options. Really appreciate the time he took to get me squared away!
28 mai 2025
Avis spontané
Réponse de Trifectanutrition
Wow — thank you so much for the kind note! You're absolutely right — great food should be a given, but we're always striving to go above and beyond with service too. I'm thrilled to hear that Trent took the time to walk you through everything and make sure you felt supported. I’ll be sure to pass your message along to him — it’ll make his day!
If there’s ever anything else we can do to make your experience even better, don’t hesitate to reach out. We’re here for you.
Thanks again for being part of the Trifecta family!
Kenzie R was a great and helpful…
Kenzie R was a great and helpful representative to work with. I have used this service multiple times to lose weight postpartum. I'm in the midst of my third journey this time after twins! Not only do I successfully lose weight but the meals help me to relearn appropriate portion size and get on the right track for myself. This is the first time I utilized the meal prep products and I absolutely loved it. It is very cost effective and convenient.
29 mai 2025
Avis spontané
Réponse de Trifectanutrition
Thank you so much for your kind words—and congratulations on your growing family! We’re honored to be part of your postpartum journey, especially as you take on round three after twins!
It’s wonderful to hear that our meals have helped you not only reach your goals but also rebuild healthy habits around portion sizes. We’re also thrilled that you loved the meal prep products—convenience and value are what we strive for, especially for busy parents like you.
We’ll be sure to pass your praise along to Kenzie—she’ll be so happy to hear it!
Wishing you continued success and wellness,
Helpful customer service
Mackenzie R was extremely helpful & very quick at solving my issue. Meals aren't nearly as large as anticipated & fairly bland but they are meeting my interim meal needs.
27 mai 2025
Avis spontané
Réponse de Trifectanutrition
Thank you for sharing your feedback. We’re glad to hear that Mackenzie was able to assist you quickly and effectively—that’s exactly the level of service we strive to provide.
We also appreciate your honest comments about the meal sizes and flavor. Our goal is to offer balanced, convenient meals that fit a variety of needs, and we’re sorry if the portions or seasoning didn’t fully meet your expectations. If you’d like, we’d be happy to help recommend options that might better suit your preferences.
Thanks again for giving Trifecta a try, and please don’t hesitate to reach out if we can support you further.
I love these ready-to-eat meals
I love these ready-to-eat meals. I enjoy the spices and texture of the food. I heat it on the stovetop which helps to maintain the texture, so long as the heat process is brief. The amount of food per dish is perfect for me. I track my glucose level closely and am surprised that these meals do not cause a spike. I do add olive oil for increasing calories. The recommended olive oil is tasty!
27 mai 2025
Avis spontané
Réponse de Trifectanutrition
Thank you so much for the thoughtful review! We're thrilled to hear you're enjoying the flavor, texture, and portion sizes of the meals—and it's great that heating them on the stovetop has worked well for you. It’s also fantastic to know our meals support your glucose goals without causing spikes—that kind of feedback is incredibly rewarding for us to hear.
We’re glad you’re making it your own by adding olive oil, too—especially one you enjoy!
Great Experience all around
Meals are great and easy! I think the prices are quite fair as well. I had some challenges with navigating the website through my phone but customer services was extremely responsive, helpful, and kind.
27 mai 2025
Avis spontané
Réponse de Trifectanutrition
Thanks so much for your kind feedback! We're glad to hear you're enjoying the meals and finding them easy and fairly priced—that’s exactly what we aim for. We also really appreciate you pointing out the issue with mobile navigation. We'll pass that along to our team as we’re always looking for ways to improve the user experience.
It’s great to know our customer service team was able to support you quickly and kindly—that’s what they’re here for!
Thanks again for being part of the Trifecta community!
Kenzie was the best
Kenzie was the best! She was super helpful & helped me with all the questions I had. Thanks Kenzie!
27 mai 2025
Avis spontané
Réponse de Trifectanutrition
Thank you for the shoutout! We’re so happy to hear that Kenzie was able to help and made your experience a great one. She’s truly a star, and we’ll be sure to pass along your kind words—she’ll love seeing them!
Thanks again for taking the time to share your experience. We’re always here if you need anything!
BEST meal prep company!
Best meal prep company ever! The food is absolutely delicious and of superior quality, and my deliveries always arrive on time. The customer service team is always available if I ever need anything, and they are always so kind and helpful. I can’t speak highly enough of Trifecta!
9 mai 2025
Avis spontané
Réponse de Trifectanutrition
Wow—thank you so much for the glowing review! We're beyond thrilled to hear that you're loving the meals, finding the quality top-notch, and that your deliveries have been consistently smooth. It also means a lot to know our customer service team has made a great impression—we’ll be sure to share your kind words with them.
We’re truly grateful for your support and can’t thank you enough for being part of the Trifecta family!
Huh? Trifecta is great!
It's weird seeing these bad reviews, but my experience has been fantastic. Aside from the quality meals, the issue was resolved quickly and satisfactorily in my only encounter with customer service.
Back to the meals, a significant issue for me is satiety, and I've tried 4-5 meal preps in addition to Trifecta. However, Trifecta meals' macros are so well balanced that I don't find myself snacking between my scheduled meal times, which goes a long way in assisting me with that much-needed discipline.
5/5
24 mai 2025
Avis spontané
Réponse de Trifectanutrition
Thank you so much for the thoughtful review! We're thrilled to hear that Trifecta has stood out for you—not just in meal quality, but in how well the meals support your goals and keep you feeling satisfied. That kind of feedback means a lot to us.
We’re also glad to know your experience with our customer service team was quick and smooth. We'll keep working hard to maintain that standard across the board.
Thanks again for the 5/5 and for being part of the Trifecta community—we’re grateful to have you!
Food is great and always know my macros…
Food is great and always know my macros and it's actually pretty good.
23 mai 2025
Avis spontané
Réponse de Trifectanutrition
Thanks so much for the great feedback! We're glad to hear you're enjoying the food and that it's helping you stay on track with your macros—that’s exactly what we aim for.
We appreciate you being part of the Trifecta community!
McKenzie R was very helpful and…
McKenzie R was very helpful and understanding about me canceling and even offered financial resolutions. I’ll be back.
23 mai 2025
Avis spontané
Réponse de Trifectanutrition
Thank you so much for your kind words! We're really glad to hear that McKenzie was helpful and understanding during your cancellation process—she truly cares about our customers, and we’ll be sure to pass your feedback along to her.
We’ll look forward to welcoming you back when the time is right. If you ever need anything in the meantime, don’t hesitate to reach out.
I really liked their meal prep items
I really liked their meal prep items. They worked the best for me out of everything. As with all things some is good and some is not, for meal service mailed to you it is hard to get 100% right. I was very satisfied though with all the meal prep items. The trifecta burrito is really good too!
Mackenzie R did a great job also, I was satisfied talking to her. Unfortunately, our time was too short...alas dear Kenzie, I shall remember you and kindly think upon you, always 🥺
22 mai 2025
Avis spontané
Réponse de Trifectanutrition
Thank you for the kind and thoughtful review—we're so happy to hear that our meal prep items worked well for you and that the Trifecta burrito was a hit! You're absolutely right—shipping fresh meals across the country isn’t always perfect, but we're thrilled that you found overall satisfaction with what we offer.
And as for Mackenzie… what can we say? She's one of a kind! We’ll be sure to pass along your poetic farewell—she’ll absolutely love it. 😊
Thanks again for being part of the Trifecta family. We’re grateful for customers like you!
Possitive Experience
I've been using Trifecta for several months now and have not had an issue. I was a bit surprised to see so many negative reviews. I've had to call customer service twice and had good experiences both times. Today I talked to Kenzie R to skip my next delivery. She took care of it quickly and sent a confirmation email. Very happy with that.
As for the food, I feel it's good for what it is. It's mail order meal prep. I use it for lunches rather than eat fast food or pay a bunch of money at the mediocre restaurants near my office. For lunch the price is right and the food is fine. It's what I expect it to be.
12 mai 2025
Avis spontané
Réponse de Trifectanutrition
Thank you so much for your thoughtful review and for being a loyal Trifecta customer over the past few months! We're really glad to hear that you've had consistently positive experiences with both our food and our customer support team.
We’ll be sure to pass along your kind words to Kenzie—she’ll be thrilled to know she was able to help and leave a good impression. It means a lot to us that you see the value in what we offer, especially as a convenient and affordable lunch option.
Thanks again for your support—it truly makes a difference. If there's ever anything we can do to make your experience even better, don’t hesitate to reach out!
No recommended
1. Customer Service - poor. No confirmation email after being charged. No option to cancel online. Only via chat. No genuine or friendly attitude from chat rep Mackenzie Rigney.
2. Food - poor to ok. A lot of sweet potatoes. At times no flavor, at times super spicy. For me, 4 dishes out of 16 worked out.
12 mai 2025
Avis spontané
Réponse de Trifectanutrition
Thank you for sharing your honest feedback. We’re sorry to hear that your experience with both our customer service and meals did not meet your expectations. We want to clarify that we do send confirmation emails after an order is placed, and we’d be happy to look up your account to verify that the email was sent.
We also understand that cancellation via chat might not feel as convenient as online options, and your comments about our chat support will be shared with the team to help improve future interactions.
Regarding the meals, we appreciate your detailed input on flavor and ingredient variety. We know taste preferences vary, and we’re sorry that only some dishes worked for you. If you’re open to it, we’d love to recommend meals that might better suit your palate.
Please feel free to reach out to our support team directly at 530-564-8388, so we can assist you further and address any concerns.
Worst customer service
Worst customer service. No notification or email for the subscription being renewed. Food tastes like dog food. Do not use them.
4 mai 2025
Avis spontané
Réponse de Trifectanutrition
We’re sorry you were disappointed with your experience. After reviewing your account, we see that you unsubscribed from email communications on April 11th, which explains why you did not receive renewal reminders. While we understand not every meal suits everyone’s taste, we offer a satisfaction guarantee on up to 7 meals from the first order if canceled within 10 days of delivery. In your case, the first and second orders were both accepted without cancellation, followed by four skipped weeks, and a cancellation request only after your third order was already in production—at which point charges were valid per our clearly stated policies.
Although the window for the satisfaction guarantee has passed, we’ll be extending a refund for your first order as a one-time courtesy given the situation. Your subscription has now been canceled, and we encourage future customers to reach out sooner so we can best assist within our guidelines.
I recently subscribed to trifecta and…
I recently subscribed to trifecta and was quite disappointed. First the pairing of spices is super off thus making the meals disgusting like it’s prison food (as I could only imagine those would taste like). Further their app does not register requests to skip weeks as easy as desired and customer is stuck with a week worth of nasty food. I called today (Sunday) to cancel, and they have refused to cancel the upcoming order that’s scheduled to arrive on Friday given that the app didn’t process my request. I’m going back to Factor instead
26 avril 2025
Avis spontané
Réponse de Trifectanutrition
Hi Daphney,
Thank you for taking the time to share your experience. We’re truly sorry to hear that our meals and app did not meet your expectations. We aim to provide flavorful, chef-curated meals to support your goals, and it's disappointing to hear we missed the mark for you.
Regarding the skipped week, our system requires all order changes—including skips or cancellations—to be submitted before the weekly deadline, which is clearly noted in your account and confirmation emails. Since the order was already processing when you contacted us, we were unable to cancel it in line with our policy.
We appreciate your feedback and will continue working to improve both the flavor variety and app experience. If you reconsider in the future, we’d love the opportunity to serve you better.
The customer is always wrong
Update: You can see Trifecta's priorities in that they replied to my TrustPilot review with 24 hours, but—when I was a customer—did not call me back for over a week.
You can also see that, while no Trifecta managers are available for customer service calls over the weekend, sales manager Dave is personally responding to TrustPilot reviews on a Sunday.
This fits with Trifecta's business model of extracting money from subscribers through probably-illegal loopholes like the lack of any pause or cancel button, hidden hurdles to skip orders, and a "100% money back guarantee" that does not really exist.
If you read to the bottom of Trifecta's response, you can see that they don't even deny that their sales manager hung up on me mid-sentence.
Tl;dr version:
Trifecta says that, simply by logging in to an existing account, you can unknowingly "create two subscriptions." This means that, even when a week shows as skipped, it is not skipped. To discover this, you must navigate at least three hidden layers of UI.
Most importantly, your failure to find this hidden option—as well Trifecta's deliberate lack of any online "pause" or "cancel" option—is your fault, not theirs.
Original review:
You can see in Trifecta’s long, defensive replies to each of these reviews that they have a “the customer is always wrong” culture. That have not offered to refund a single order to any one of the reviewers. Instead, they offer a partial discount on future purchases—i.e., they offer to collect more of your money.
I subscribed to Trifecta for years and enjoyed the food—I received two boxes weekly—but often struggled to cancel or pause the service. The online dashboard has no “pause account” or “cancel service” button, and you must reach a human being to pause or cancel the subscription.
Trifecta does offer a “skip weeks” feature, which lets users skip specific deliveries. You click “Skip Weeks,” then see a box saying “Skip an upcoming delivery” above a list of dates.
On March 12, 2025, I used the “Skip Weeks” feature and, under “Friday, March 21,” selected “skip.” On March 17, I noticed that I had been charged for one box of food anyway. I called repeatedly that week to resolve the issue, but couldn’t reach anyone.
On March 22, I spoke to associate Lee and explained the situation. She initially claimed I had manually “unskipped” one box and refused a refund. As this was not true, I asked to speak with someone else. She said a manager would call.
By March 28, no one had. I called again and spoke with manager Dave. He said each of my boxes had a different subscription number—both under my same email—and that I’d needed to skip each subscription manually. He refused a refund.
This made no sense. I had never opted to have “separate subscription numbers.” The “skip” screen simply says “Skip an upcoming delivery” over a list of dates, with no indication it skips only part of an order. Nor is there any button to skip a second box. I told Dave that anyone in my position would believe he’d skipped the full delivery.
Dave said I would have needed to “toggle” into the “other subscription”—a function not visible on the online dashboard—and repeat the skip process.
After hearing this explanation, I replied: “The only way I would know to go through this procedure is if this very thing happened. How could I have known that I needed to go through these steps to skip an order?”. Dave didn’t answer—he reiterated that there’d be no refund and hung up.
26 mars 2025
Avis spontané
Réponse de Trifectanutrition
We appreciate you taking the time to share your experience. We understand how frustrating it must have been to receive a delivery you didn’t intend to receive, and we regret any confusion caused.
To clarify, your account had two separate subscriptions, and while you successfully skipped deliveries on both in the past, only one was skipped for this particular week.
You created two subscriptions by signing up for a new one approximately one year after you had canceled the first one. Later, you would reactivate the older one, running both simulatenously, placing different contents onto each subscription. You acknowledged and understood on the call that each week, you received two separate charges for two separate boxes of food. We show you were able to manage adjusting the food of each subscription without issue - you would need to do the same in regard to skipping weeks.
Our agent explained switching subscriptions can be done by toggling between them under the "Subscriptions" tab in your dashboard (This is the very first tab to follow after 'Dashboard'. We recognize that this may have been missed by you, and we’ll take your feedback into consideration as we continue refining our user experience.
Because we were not informed before the order entered production, we were unable to issue a refund, as we cannot process returns on perishable goods. However, we did offer a 50% credit toward a future order as a goodwill gesture, which we understand was not a solution you wished to pursue.
Regarding your interaction with our team, our agent provided multiple explanations on what had happened and what we could do to help. When it became clear that we were unable to reach a resolution, the call was respectfully ended to avoid further frustration for both parties. Our goal is always to assist our customers as best we can, even in difficult situations, and we regret that this experience left you feeling dissatisfied.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.