Trinqoo Avis 

Straightforward booking. Prompt and courteous service. Recommended.

Booking very straightforward. Communications were very good. I explained that my wife had 2 hospital appointments that day and was planning to arrive between 1800 & 1830 but would contact them after we set off for the 2 hour drive. We left just gone 1600, rang and confirmed arrival time as planned. Only gone 6 miles and was confronted with a traffic incident which closed the road. Knowing the area, turned around taking alternative route. Once we got to M4 called again and advised arrival time now 1900 - 1930 due to incident and would call again 20minutes out. On were met on arrival by the same person we spoke to on phone who was appreciative of being kept updated. He was very polite, got a trolley, unloaded the car, then explained where to go, then took receipt of car. He did say that he would be taking photos of the car which would be emailed to me.

I received a telephone call from Imagine, Liverpool Airport (the actual parking place) saying I would have to pay again on arrival because Trinqoo hadn't paid them. This caused me consternation. I had to make several calls and sent several emails before finally I was assured by Trinqoo that my booking was still secure and I wouldn't have to pay twice.
At Imagine on return from a holiday the staff asked for second payment and only when I challenged this they agreed, politely, that it had been sorted for me and I didn't have to pay again. The staff told me Trinqoo had owed them £30k.
I won't use Trinqoo again.

I used trinqoo as the booking agent for airport parking at Liverpool - on my return on 2/10 i tried to contact the company you placed my booking with Imagine, the mobile number was out of service the landline was engaged (off hook) for 2.5 hours I landed at 5.30pm and finally got my car at 8.20pm. The service is appalling and i will never use or recommend this company.

Rubbish service - don’t book with this company. Waited over 45 minutes for our car to be delivered with poor communication from the company. Incredibly annoying having been up all night. Also additional car park cost which was unexpected so the price quoted is not the real price.

Very easy to book. Good car park and prices cheaper viia this site than with other providers

I used their service at Heathrow. The service was very good. However i dropped my car off at the 13th July at 4.30pm, it doesn't comply with ulez, so assumed it would be moved from the airport on the 13th, but at 6pm on the 14th my car moved and i incurred another £12.50 charge. What was my car doing being moved 24 hours later? I emailed them 2 weeks ago on the 14th august and have called daily called to understand what my car was doing and get a refund but i have heard nothing back maybe the director THARMACHANDRAN, Sathiyapriyan might like to give me a call before i head to small claims, its not the money i need back but the principle

Do not use this company. The driver did not turn up for our Meet and Greet and we nearly missed our flight. First we called the number given and they said they did not have our booking. Then we called again and they said due to traffic they wouldn’t send a driver and someone would be there at the airport. No one was there. We waited 30 minutes and then nearly missed our flight. I was forced to pay £300 to another company to take my car. They haven’t even reimbursed me for the parking. They aren’t even responding to my emails. Very unprofessional. It is now becoming a legal matter. Do not use this company.

DO NOT BOOK OR USE TRINQOO OR APPLE PARKING FOR THEIR MEET AND GREET SERVICE AT HEATHROW. When I collected my car again late. My car had been used for journeys other than to the storage area. The passenger seat was in full recline position and head rests adjusted. My car is fitted with a tracker so I provided evidence of the journeys and extra miles to both Trinqoo which is the transport part of Apple Parking and also sent the evidence to Apple parking. You get an acknowledgement of your email but no investigation response. I have left messages again no response. I even managed to speak to who I was told was the mgr (Raj) and again sent him the details for investigation again no response. All I want is an apology for the unauthorised journeys, some compensation for the extra fuel and use of my car but again nothing. DO NOT USE APPLE PARKING OR TRINQOO FOR ITS MEET AND GREET SERVICE THEY ARE UNPROFESSIONAL, CLEARLY DISHONEST AND HAVE NO CUSTOMER SERVICE STANDARDS OR CARE FOR ITS CUSTOMERS. I would rate zero stars if I could.

This company is the agent for Kangaroo Parking at Heathrow, I made a booking and then, due to a BA screwup, had to amend my booking. I was directed to them by Kangaroo. They never reply to email requests, their payment for additional days doesnt work and they never answer the phone so a less than optimal experience.

Booked a meet and greet at Heathrow and noone came to meet us. Very stressful when you have a flight booked. Have attempted contacting them through email, phone and webchat. No response. I am so surprised that people are saying they had good experiences as I am not convinced the company even exist. Do not use them - they took my money, provided no service and now won't respond. Their failure ended up costing us a fortune as we then had to pay a company that were there to park for us! Disaster - avoid using them!!

DO NOT BOOK THROUGH THIS COMPANY. Had a call at 7.30pm, prior to day of scheduled booking from Heathrow Car Park Valet, to say that Trinqoo had not paid them, so they were not accepting any cars booked through them. I have since emailed Trinqoo and called the helpline to try and get a refund for booking and they have not responded and are so far proving impossible to reach (3 weeks later).

I would give this company 0 stars if I could. We had a really terrible experience. When we arrived to terminal 5 at Heathrow we had to wait for just over thirty minutes for them to take our car. Upon our return, it was even worse. Despite giving them ample notice (as in the moment our plane landed and again once we had our luggage), we waited for one hour before our car was returned to us. The car arrived absolutely covered in bird poo (all over the windows and windscreen).

It is just not worth it. We would have been out of the airport way quicker if we had just parked at Heathrow long stay. Their selling point is meant to be that it is quick and convenient. It rather delayed us AND we still had to pay £ 7.50 when dropping it off and picking it up for the drivers to bring it to us.

When our car arrived and I complained to the driver, he said he’d only picked up our car six minutes ago… even thought we had been waiting an hour. No due diligence or care for their customers. Stay away!!

Easy to book and really helpful staff on both arrival and departure for our cruise. Cost was acceptable in comparison to other companies and car park was undercover and close to the port.

Used this service before my recent flight from Gatwick. It helped me find affordable meet-and-greet parking. I booked online, got instant confirmation, and everything went smoothly at the airport.

First of all, the driver had a very strong and hard to understand accent. On arrival, I called him 30 minutes before I arrived at Heathrow. Then when I arrived, I called him again and he took another 45 minutes to arrive(He kept saying 10 more minutes). He cost me a whole 1 hour ticket and I was almost late for check in. I called him multiple times in the mean time and he did not pick up. He told me to leave my key on the tire near the driver for him to pick up. I asked other company's and they said this was unsafe practice. After I arrived back into the country (27/04/25), I called him 30 minutes before I even took my baggage. He was extremely late again, he kept saying 10 more minutes over and over again. I kept calling him and he took very long to pick up / never picked up. They are not honest with their timing, they promise you "10 more minutes" and apologise then take 40 more minutes. It was a horrible experience. I do not recommend this company to anyone.

left standing in a multi storey car park for over 40 mins dont answer phone return trip left for over an hour NO phone answered dumped outside car park had to drag luggage to car NOT a good service if you can call it that

Contacting Trinquoo by phone is impossible but they do respond to emails really quickly. However, the company they then give your booking to are shocking. We rang, as asked, when we landed, them again when we had our luggage. Arrived at level 4 about 15 minutes later to no car so we rang to be told that it was on its way - it wasn’t - the car is tracked and proceeded to not move for 30 mins before finally turning up 45 minutes later. Avoid at all costs - they lie and use the most foul language. Not the end to a holiday that I wanted! If they’d just told the truth, there wouldn’t have been a problem.

Very simple booking process at a competitive price