Trinqoo Avis 

Booked parking
Followed instructions for Terminal 3 Heathrow
Arrived and parked in row A as stated.
Returned after 15 days got in the car got to barrier and inserted ticket to be told I owe £1408.

Spent 30mins at exit barrier waiting for parking personnel from Heathrow Parking to arrive.
Chap told me it must be a mistake and to tailgate another car closely to get out.

Once on the M25 with a 6 hour drive ahead of me it hit me that it didn’t seem right and once on the M1 I stopped at the first services and called Trinqoo and explained what happened.
I was told they had me down as a no show and the £1408 was nothing to do with them, and to call the customer service at Heathrow.

We were then told we should have handed our keys to someone to which I explained on the terminal 3 departure it does not state hand keys over.
Explaining that the car was parked it there bay for 15 days and no one noticed mmm
Or that a call or email to see if we were far away as we didn’t arrive at designated time would have been good customer service didn’t happen either

After being passed between Heathrow and then given Trinqoo number again by them to call I spoke to the same man who bluntly said Iv already explained this to you and ended the call.

We asked for a refund as according to them we didn’t use there service to be told NO.
We now have lost not only £100 with Trinqoo but now are fighting the £1408 with the Heathrow parking company.
So In total we are £1508 out of pocket due to poor instructions and bad customer service.

Plus dealing with the Met Police over leaving without paying.
A wonderful holiday to Florida ruined at the end.

Disgraceful customer service, poor communication, and just don’t give a s**t attitude to a customer in this situation.

100% avoid

First impressions when we arrived at the parking facility weren't good due to the lack of staff supposed to direct us to the 'correct' parking bays. However, once we had established this, our pickup was fairly straight forward.
On our return one week later albeit a busy terminal with many people awaiting collection, we were collected after about 20mins.
Our experience overall was good and helpful, especially as 'first time' cruising. Trinqoo staff were very accommodating and polite with their charges, in comparison, also fair. We would consider them again with any future car parking for cruises

The company was updating me constantly

Dolphin parking were excellent.
Responsive, cheap and easy to use. Perfect cruise parking experience. Highly reccomend

Very satisfied with service, transfers etc. Definitely will use again. Only slight gripe , the underground parking only has signs saying cruise parking this way. A phone call explained we were in correct place and they owned all parking, but a sign saying Dophin would have saved a call, ( which was answered promptly).

Straight forward process

Totally recommend it. Quick to responde...the phone, rare this days!! Very friendly and professional people. Covered car park, we keep the key. On time to collect on return. Hardly had to wait. 100% service.

A great service with covered parking areas, transit to the cruise terminal was smooth, quick and friendly. We will definitely use this service again.

Good price, accurate description, great communication. Amendment needed and completed with no issue.

very pleasant
well experienced driver
very helpful

Was a great experience and a great start to our holiday.
Will use again and would highly recommend.

Very efficient
Friendly drivers
Reliable and car was securely parked whilst we were away

The price for this car park booking was good and the car was returned in good condition. However, we were kept waiting for one hour from our original phone call on our outward journey and 45 minutes on our return. This caused a lot of stress and also additional cost which has been refunded. It took two emails and two phone calls for me to get a response and I still do not have any explanation for the delays.

Went out of their way and were very patient, helpful and polite when we couldn't find their location, and again when we realised that we had left our tickets in the car and had to return us to base. Thanks Guys

The car parking was excellent and the drivers to the cruise terminal courteous and helpful

Multi storey car park with a dedicated section for cruisers. Only 7 minute chauffered drive to the terminal. We had to wait a while for the driver on return due to traffic issues.

When we arrived on our return to Southampton, I phoned and was told someone would phone me within 10 minutes, needless to say that did not happen. Suffice to say only after at least 20 calls and a wait of 75 minutes did our taxi turn up. We were virtually the last of 4500 people to leave the terminal.
The driver did not offer any explanation and at the car park there was no one to be seen.

Really helpful. Stayed in contact to assist when trying to find car park. On call to pick us up from port.