I got previosly very good customer service. I called the customer care line and once i need to wait ' the music is just trippy and so fun' anyway i think you should have the boring "your call is stil... Voir plus
L'entreprise a répondu
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Less than 6 hours remaining for flight, and no tickets issues yet. Also, PNR on airline shows as "does not exist". Request for wheel chair for my aged parents, food preference etc is still not confirm... Voir plus
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entire process was smooth, though they helped me with confirmation of my booking which was impossible to get in same fare. i am impressed by friendly help by tele executive
L'entreprise a répondu
The experience, was good so far, Pooja the customer support executive was very helpful. The most important things she did was building the trust with me and explaining the product and services. Very w... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Tripify is a comprehensive-service online travel agency (OTA) that specializes in offering budget-friendly travel products, including flights, hotels, vacation packages, and more to varied destinations across India. Founded by travel aficionados for globetrotters, we believe in creating an affordable product and, simultaneously, offering travelers a seamless booking experience through our trailblazing technology.
Coordonnées de contact
Tripify, 8/33 B, Kirti Nagar Industrial Area, 110015, New Delhi, Inde
- +91-991-333-1333
- Support@tripify.com
- tripify.com
3,6
Moyen
766 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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The tripify executive called beforehand…
The tripify executive called beforehand to advise the status of booking and further a mail was received upon confirmation of booking. I liked the proper communication.
22 janvier 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Flight ticket price is low but No other advantages
Flight ticket price is low, but there is no other assistance and flexibility.
20 janvier 2026
Réponse de Tripify
We appreciate your feedback. We are sorry that you felt unsupported and that our services lacked flexibility despite the low ticket price. We'll review this.
Réponse de Tripify
We're very sorry your experience was so negative. We appreciate your feedback and will look into how we can prevent this in the future.
Very bad experience
Beware of this fraud. I had a very bad experience—they kept my booking status pending and called demanding extra money immediately. I’ve seen them call everyone who books from this website and demand extra money to confirm the booking.
TFY291697 Booking ID and below is the email received . FYI They gave 9 numbered mobile number to contact them which doesn’t exist in India.
Hi Sir/Ma'am,
Greetings from Tripify!
Hope this email finds you well.
We regret to inform you that your booking is not confirmed because of a fare hike from the Airline end and same classes of service sold out.
We seek your cooperation and understanding in this regard.
If you have any questions or concerns, please do not hesitate to contact us.
23 janvier 2026
Avis spontané
Réponse de Tripify
Dear Johar,
We’re sorry to hear about your experience. We take such concerns seriously, but unfortunately, we’re unable to locate your booking details with the name provided. To ensure we can investigate this properly and assist you, we kindly request that you reach out to us at support@tripify.com with your booking reference and related information.
Your feedback is important to us, and we want to resolve this matter promptly. Thank you for bringing it to our attention.
Regards,
Team Tripify
Great customer service.
My ticket showed 15kg allowance even though it was an international flight. And i couldn’t check in directly online since it was a special group booking fare. But when I called customer service they were kind and prompt and resolved all my issues. I was able to check in online and realized I had 30kg baggage allowance.
17 janvier 2026
Réponse de Tripify
We appreciate you sharing your experience. We're glad our customer service team was helpful and quickly resolved the baggage allowance issue, allowing you to check in online with the correct 30kg allowance. Thank you for your feedback.
Réponse de Tripify
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience wasn’t a positive one. This isn’t the level of service we aim to provide, and we’d really appreciate the opportunity to learn more and make things right.
Please reach out to us at your earliest convenience so we can understand what happened and work toward a better experience for you.
We value your feedback and hope to regain your trust.
Everything was smooth
6 janvier 2026
Réponse de Tripify
Thank you for sharing your feedback! We’re thrilled to hear everything went smoothly. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Réponse de Tripify
Thank you for sharing your feedback! We’re thrilled to hear everything went smoothly. Your satisfaction means a lot to us, and we look forward to serving you again soon!
Correction of One alphabet missing in surname.
My Srurname was missing only one alphabet in it. I mailed request for correction and when called in next day morning i was informed tha the group booking helpdesk does not work on Sunday, and advised to reach airport 3 hours before for this correction by airline only. This caused so much panic and got to change my other place visit and long wait at airport due to arriving early. Why cant this be supported online / directly by Tripify.
4 janvier 2026
Réponse de Tripify
We regret to hear about the difficulty you experienced with your booking and surname correction. We apologize for the inconvenience caused by the limited support on Sunday and the resulting need to arrive early at the airport. We'll review how group booking helpdesk requests are handled and explore options for online support to prevent similar situations. The concerned team has been made aware of your feedback, and they may connect with you within the next 24 hours. Thank you for your feedback.
I had a very terrible experience with…
I had a very terrible experience with this travel company. They cancelled my ticket without any prior notice and have still not refunded my money, even after repeated follow‑ups. This shows a complete lack of professionalism, transparency, and respect for customers. I will not book with this company again and strongly advise others to be very careful before trusting them with their travel plans.
22 décembre 2025
Réponse de Tripify
We regret to hear about the trouble you experienced with your cancelled ticket and the delayed refund. We value your feedback and will review our procedures to improve our service and communication.
Pooja ji helped a lot when my flight…
Pooja ji helped a lot when my flight got canceled. Amazing work done by pooja ji ☺️
30 décembre 2025
Avis spontané
Réponse de Tripify
We're happy to hear that we could assist you when your flight was canceled. We appreciate your positive feedback and are delighted we made a difference.
Useless
Useless, Flight cancelled 7hr ago but not a single update from the agency,not mail not a msg, After enter airport wait 12 hr
23 décembre 2025
Réponse de Tripify
We regret your flight was canceled and you experienced a lack of communication and a long wait at the airport. We appreciate your feedback and will investigate how we can improve our updates during disruptions.
Tickets came delayed but came😅
21 décembre 2025
Réponse de Tripify
We are so sorry the tickets arrived late! We appreciate your patience and are looking into this.
No boarding pass sent to mail or…
No boarding pass sent to mail or Whatsup very bad experience
12 décembre 2025
Réponse de Tripify
Thank you for sharing your concern. Please note that your case has been forwarded to the concerned team, and they will connect with you within the next 24–48 hours to assist you further. We appreciate your patience and assure you that we are working to resolve this promptly.
I booked flight tickets at 3000 and…
I booked flight tickets at 3000 and within 1 hours I informed the team by mistake a spelling mistake happened and for that tripify charged 2200 rupess only for spelling correction.
18 décembre 2025
Réponse de Tripify
Thank you for sharing your concern. Please note that your case has been forwarded to the concerned team, and they will connect with you within the next 24–48 hours to assist you further. We appreciate your patience and assure you that we are working to resolve this promptly.
Réponse de Tripify
Dear Customer,
We have reviewed the details of your booking and found that you were bumped by the airline at the last moment due to their overbooking.
This issue occurred on the airline’s end and was related to their operational decisions, which Tripify or any other online travel agency does not have control over.
We regret the inconvenience caused by the airline procedure.
Regards,
Team Tripify
Low cost ticket available on your site…
Low cost ticket available on your site and quick response.
15 décembre 2025
Réponse de Tripify
We're happy to hear that you found a low-cost ticket on our site and received a quick response. We appreciate you taking the time to share your positive experience!
Réponse de Tripify
Thank you for your kind words! We’re delighted to know you had a good experience with our service. Your feedback motivates us to keep delivering the best. We look forward to serving you again soon!
Thankyou Tripify for good experience and keeping our trust.
Thankyou Tripify. You have employed good executives. We had a flight to Bangalore on 5th Dec 2025. As we all know, There was so much of chaos in flights due to an airline. However, due to good ticket pricing and helpful executives, we had very good experience booking tickets with you. Thankyou again.
5 décembre 2025
Avis spontané
Réponse de Tripify
We're happy to hear that you had a very good experience booking tickets with us, especially given the flight chaos. We appreciate your positive feedback regarding our helpful executives and ticket pricing. Thank you again for your review.
Pathetic
Pathetic. My flight got cancelled due to airline issue and still i havent recieved my refund amount
30 novembre 2025
Réponse de Tripify
Dear Customer,
Your request has been forwarded to the concerned team, and we are currently awaiting a response from the airline. They will reach out to you as soon as they have an update.
Thank you for your patience and understanding.
Regards,
Team Tripify
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