Triton Showers Avis 

Very disappointed with Triton showers selling faulty showers to customers and processing very poor and aggressive customer service manners. They are using a very nasty approach with clients when they ask for support/help with a faulty product. They will tell you we will send an engineer and if it turns out to be a pressure problem in the property then they will charge you for the engineer’s visit and if you do not pay, they will send your case to a debt collection agency. This a measure to deter customers from asking for help. Their response to my complain t has been very slow and they are buying time so my warrantee comes to an end and then they can say it is nothing to do with us.
I did prove that the issue is not due to pressure problem and Severn Trent water packed my evidence and said the pressure in the property is OK. Even it was to be a pressure problem then their product should be adapted to this problem and aim to improve.
You can wait for hours on the phone for them to answer your call. I am so surprised as to how come they were allowed to trade and function in a civilized country with this level of customer service. I have gone through a humungous amount of stress with them and my tenants are suffering as they cannot use the should unless they keep their finger on the switch on button constantly so they have a shower and go to work.

Excellent service , spoke to very helpful lady when I placed the order . Which was delivered the next day .so nice to speak to a person not a AI robot .

Very reliable and efficient service ordering items from Triton is very easy and receiving time is excellent.

Bought a Triton Enrich 8.5kW from Screwfix on 30 April 2024. In under 2 years it stopped heating properly and only ran lukewarm/cold. When I called Triton, I was first told it was out of warranty because they were using the wrong purchase date. After I corrected that, I was told they would still honour it, but also warned I could be charged £99 if their engineer decided it was not a product fault. After reading many similar reviews about disputed charges, I decided not to proceed. I won’t be buying Triton again.

Very friendly helpfull member of customer service dealt with my order. Ordered shower about 1pm delivered the following day at 11am. Brilliant

Good polite service wrong part provided with confidence.

Had to buy a different swing arm for my over sink triton. Customer services were excellent very helpful and new piece arrived shortly. Once assembled and commissioned as per instruction , the T30i is working perfectly.

I was waiting for shower part. Triton took the order, delivered next working day. How good is that ?

Very pleased with the customer service provided to solve my simple issue and part requirement.

Excellent service
Tracy was very helpful sorting out the part I needed

Friendly, tidy and hot the job done. Thank you.

If we were talking about the shower itself, then my review would be a 4 or 5 star. However, the positioning of the shower was particularly critical in my case so I checked online and was directed to YouTube. This video confirmed that an installation template would be found to ensure accuracy of screw hole positioning. Before commencing installation I searched for this template but it was nowhere to be found. I called Customer service who initially said they would email an installion guide that would help. It did not!!! I phoned again to ask for the template for positioning screws their own Installtion Video cited and was told that this was no longer issued. When I asked where this left me as I was not willing to proceed without an accurate template, I was "cut off." Good product , very, very poor customer service.
I just do not believe that they do not have even an electronic copy that can be downloaded from their website.

I renewed my shower protection on the telephone call. The call handled was good and things were quick to do.

Poor service. Have an electric shower that is leaking from the hub. Waited 3 weeks for them to turn up and leave the part to be fitted by a plumber that we need to pay to fix it. The shower is under triton warranty but they refused to fix it and pass the job to someone else. They are useless. Do not buy a triton shower

Also when I booked the appointment for the repair, the day they were due to come out, they cancelled, I then had to wait a further 10 days before they arrived, just to not provide any help at all.

Thanks for your reply but we have sorted the problem, we paid for a plumber to fit the part, and would advise any customer thinking of taking out extra warranty with triton to think again as you will waste your money. Triton will not fix your problem. They will supply the part but not actually fit the part as the fitter advised it’s triton policy to only fit parts if the device is directly in-front of them, they will not use ladders and will not moved anything to get to the device, even when the device is fitted as instructed by triton i.e in airing cupboard or loft which I don’t understand, as they’ve been advised not to climb ladders, so how would they get in the loft. Do not use Triton at all and shop somewhere else for your showers.

Brilliant to be able to easily connect to a real person with minimal options menus to navigate before speaking to someone. Having peace of mind that my shower is covered by the extended warranty is so reassuring. Also knowing the person you are speaking to is based in the UK is great. Love the fact that my AS2000SR shower from Triton has been designed for a low pressure water system whilst still giving a great shower experience. Feels great knowing that i am using a shower from a British Company and that should the worst happen there is the peace of mind of having a warranty in place at a very reasonable cost to save a massive bill for replacement.

Not very happy with service. My shower was brand new. Water was leaking from overflow. Was told by trition that please email the receipt from were you bought the shower. They said that the receipt was not clear and that please send a clear receipt from the shop. Was told that we will receive a replacement part for the shower for free. Was then told that I have to pay £13.00 for the part to be delivered. This is very unfair

Delivered parts fast Person on the phone New the problem for the correct part.

It is still selling theT80si 40 years on from when one was fitted in my then new build house. I would have preferred to have fixed the drip but triton would not tell me the size of the o rings and try as i mightI was unblebto find one that would stop the drip. But, 40 years is not bad.

ordering was made easy and options given as my specific shower had been discontinued. I ordered and received the ext day