We had brilliant service from this buisness, we had 4 hatchetfish, some mollies and both species came in brilliant condition, not had a problem with any of the fish. Theyre now living happy in my larg... Voir plus
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Lisez les avis des autres
Excellent service. Good communications from the very start plenty of information regarding dispatch and delivery timings. Regular updates for the sellers kept me informed of progress. Accurate deli... Voir plus
I am so angry right now . I ordered 3 electric blue rams and received 2 completely different fish . I’ve emailed I’ve wattsapp as it says that is the fastest way to get issues resolved. I’m still... Voir plus
Really great service. Fish were well packaged and very good quality. Both plecos were healthy and have fitted in well. Highly recommend this company and will definitely be a returning customer. Would... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Tropical Fish Co is a UK-based online aquarium shop specialising in live tropical fish, freshwater fish, cold-water fish, salt-water livestock, shrimp, snails, aquarium plants, fish food and aquarium supplies. Our website, www.tropicalfishco.co.uk, is built for UK fishkeepers who want a simple, trusted way to buy healthy aquarium livestock online. We offer a wide range of fish and aquarium-related products, with categories designed to help customers shop by species, tank setup, care level and aquarium style. Whether you are setting up your first community tank, building a nano aquarium, adding algae eaters, looking for colourful centrepiece fish, or searching for rare and collector species, Tropical Fish Co aims to make the process clear and reliable. Our focus is on healthy livestock, careful packing and safe UK delivery. We provide a live delivery guarantee and work to make sure fish are packed properly for transport, giving customers confidence when ordering live fish online. We also support customers with helpful aquarium care information, beginner guides, species advice and free tools such as tank volume and stocking calculators. Our goal is not only to sell fish, but to help customers create healthy, stable aquariums and make better choices for their tanks. Tropical Fish Co is an online seller based in the UK, built for hobbyists who care about fish welfare, good advice and dependable service.
Coordonnées de contact
Royaume-Uni
- tropicalfishco.co.uk
4,2
Bien
43 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Would Order more
I had a very good experience with Tropical fish Uk, and very pleased with the service and customer communication.
I made a mistake on my order and had to cancel on last minute and change the fish. They were very helpful and helped me to solve my problem.
The only negative I need to mention is that delivery date was 5 days from my order. Although I know it is hard to dispatch live fish.
14 juillet 2026
Avis spontané
Réponse de Tropical Fish Co
Hi Kevin, thank you so much for the kind words and for your patience. I'm really glad the team could help you change your order at the last minute. You're right that our dispatch window can take a few days, as we only send livestock when we're confident the fish and the weather conditions are right for the journey. We're working on tightening those timings. We'd love to welcome you back for your next order.
Excellent Quality and Helpful Guidance
Great experience from start to finish. The delivery was on time, and all the fish arrived healthy and in excellent condition. As a beginner, I really appreciated the detailed care guides on their website for each fish, which made everything much easier to understand. The quality of the fish and the customer support are excellent. I would definitely recommend Tropical Fish Co and will be ordering from them again
21 juillet 2026
Avis spontané
Réponse de Tropical Fish Co
Hi Pezhman, thank you for such a lovely review. It's great to hear the fish arrived healthy and on time, and that the care guides were useful as you're starting out. That's exactly why we write them. Thank you for recommending us, and please do get in touch any time if you'd like advice on stocking your tank.
AVOID
Awful. I asked them on day of purchase (5th of July) to delay my package so I could be home. Delivery date given was 15th so was given plenty of notice. No reply for nearly a week.
Request to cancel my order.
I get a reply and am assured they can adjust my order (previous request I had given up with) and it will be delayed a week.
I get a tracking number come through under a different name - email them in a panic and am told that no they had delayed the order,
Well, that was a lie. I just checked the account on tropical fish co and the poor, poor fish has now been with royal mail for TWO DAYS because they didnt delay it at all. Worse still, it is a Friday so that fish is going to stay stuck in the box until Monday when Royal Mail are next able to let me pick it up.
I feel awful for the poor thing and tropical fish co dont seem to give a sh*t. Also, they're whatsapp number takes you to aquatropics which are also a pretty iffy company. STAY CLEAR.
I have contacted citizens advice and will be seeking a full refund through the bank if needed. I feel so awful that an animal has suffered because of this.
5 juillet 2026
Avis spontané
Réponse de Tropical Fish Co
Hi Scarlett, I'm very sorry. You asked us to delay your delivery, you were told it had been delayed, and then it wasn't, and the welfare of the fish is exactly what we should have protected. I completely understand your anger. This was a failure on our side and I'd like to put it right, including a full refund and a proper explanation of what went wrong. Please email us directly with your order number, marked for the attention of the customer care manager, and we will deal with it as a priority. I'm also reviewing how delay requests are handled internally so this cannot happen to another customer or another animal.
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