My mom got a fraudulent call and an attempt was made to buy gift cards using her true link credit card. Because I was able to customize settings on merchant and spending limts, the charge was declined... Voir plus
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The true link debit card is the perfect plan for my adult son with intellectual disabilities. I can establish spending limits and parameters and also fund immediately with the Wallet feature. It is wo... Voir plus
My mother had been progressing from cognitive decline to dementia. When meeting with her Financial Advisor about what steps we might take to help protect her from herself, he commented that there real... Voir plus
Love the concept and it is helping keep my mother’s expenditures in check. However, the length of time between funding and the dollars showing up on the card is entirely too long.
À propos de l'entreprise
Écrit par l'entreprise
Families and professionals rely on True Link to help manage and protect the finances of the people they support.
Coordonnées de contact
505 Montgomery St. 11th Floor, 94111, San Francisco, Etats-Unis
- support@truelinkfinancial.com
- truelinkfinancial.com
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A répondu à 100 % de ses avis négatifs
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Life-changing!
This controlled credit card has been life-changing. My aging parent is able to continue to have independent agency over her purchasing decisions while I no longer have to spend hours trying to undo subscription scams and attempting to return unwanted purchases. Before I set up the card I had a lovely conversation with a real person at TrueLink and I know someone would be there if I needed to reach out. But the app and notifications are all I really need. Thank you for providing this essential service!
Excellent customer service
Excellent customer service, easy to use app, providing the best tools to monitor and help a loved one. Card replacement was easy and fast.
I could not manage this trust without…
I could not manage this trust without it, A must have. Customer service incredibly responsive. Keep on using humans, please!
Tru Link card is easy to manage
Tru Link card is easy to manage. Perameters can be set as needed for spending. It is easy to contact a person when necessary. Staff is always responsive and kind
As a guardian, many of my clients successfully use the Tru Link Card
Professional and friendly customer…
Professional and friendly customer service listens to questions or concerns. I actually speak with a human. True Link is a great tool to help me as my son’s Social Security Representative Payee.
True Link is easy to use
True Link is easy to use, and very helpful for trustees to manage funds. I've been using it for a few years now. We've recommended True Link to a number of people.
AMAZING solution for Sandwich Generation Caretakers!
I am the guardian for my mom and Truelink was a game changing step in our journey. I can sleep peacefully knowing that a scam or accidental purchases will not go unnoticed, and since it’s a prepaid card, there’s not too much money at risk. If anything funky happens I can take action in minutes from the app. Mom has the # saved in her phone and knows how to call to get her balance. I have always gotten a quick and personal response from the Truelink customer service email team. I’m a sandwich generation caretaker-managing small kids and aging parents at the same time. My mom has always needed a little extra support and after dad got sick it was all on me. Finding Truelink was a turning point in helping us through that tough period. We’ve been using it for at least 4 years! TRY IT!
True Link Card Use Counts As Income
The trustee for my Special Needs Trust got me a True Link Visa. Although I could not use the card for cash, rent or anything deemed maintenance, Section 8 is counting deposits to the card in 2023 as income, which raises the amount of rent I have to pay in 2025. I contacted Lutheran Social Services in Minnesota, who oversees my trust and was told that they have no documentation from TrueLink that a properly administered TrueLink card should not be counted by government programs as income. This means that use of a True Link card is costing me money. I would not recommend that anyone overseeing a trust or who is a beneficiary of a trust, get a True Link card.

Réponse de True Link Financial
Good news finding True Link
We are so happy to learn about this card from CHAT GPT. The ease of setting it up the ease of loading it and connecting it and then the availability to have some control. Many times a debit card/credit card can cause so many problems. And truthfully to know that it is in the USA makes me really happy. The customer service has been excellent.
Thank you for making my life a little…
Thank you for making my life a little more stress free you really help your customers and don't give them a hard time like other companies do.i have recommended you to a lot of my family and friends you make it a little easier for people living outside of their country to enjoy life a little better. Thank you
Great customer care service with professionalism
I am a trustee for a family member and every time I have a question or concern or need to add more information or a second True Link account for me to manage, the CSR is ALWAYS able to accommodate my request. They are patient, professional, respectful and knowledgeable. Their expertise makes my responsibilities just a little less complicated or tedius. I have been working with them for over 18 months, and have had many phone conversations. Every time is 100% satisfactory.
TrueLink has been a great help for us!
Activating the new card was quick and easy. No other updates such as bank info, new PIN etc. were required. I oversee a trust for a disabled person and this card has been extremely helpful and useful for him.
Great way to support and connect with our son!
True Link has allowed us to provide regular and immediate financial assistance to our son who has moved to the far side of the country two months ago and is still working to get his feet on the ground!
I use a TrueLink to control Trust spending allowance to a relative and it works great
I use a TrueLink to control distribution of a spending allowance to a relative and it works great. It gives me the needed control to ensure that reasonable spending habits. I highly recommend it!
Managing the finances for another
Managing the finances for an out of state relative with dementia has been so secure and easy with TrueLink. I can sleep at night!
True Link provides reassurance
I recommend True Link credit card to anyone caring for a person who has or could develop a tendency to mismanage spending. Even my mom felt more reassured having True Link, because I described to her that it prevents scam purchases, which she was afraid of.
Truelink is a great resource for parents
Truelink is a great resource for parents who have an adult child with a disability. I have recommended this organization to many other parents who worry about their adult child's financial acumen. Knowing that my son has access to funds he needs while remaining safe gives me peace of mind.
All-Around Great
Wonderful company with great customer service and an easy-to-use web site to manage everything.
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