True Sea Moss — $40 for some flavored seaweed goo. 😂 The only thing special about it is the horrible taste and texture. Once I actually looked at the nutrition facts and ingredients, I realized... Voir plus
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So I haven't gotten to taste it yet but the customer service is great. When I received my package today one of the jars were broken. It was packaged up great so I assume it happened due to the delive... Voir plus
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I received my order today and 2 jars out of 3 were broken. I was disappointed that I couldn't start with the flavor i wanted to try. However there was no issue in getting the jars replaced. I had a... Voir plus
Waiting on the delivery -its only been 5days since order was placed. This review is only for the customer service. Good experience with the chatbot - apprehensive at first -would normally sent an emai... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
True Sea Moss was created with one mission — to make natural wellness simple, real, and part of your everyday routine. We believe that health isn’t a trend — it’s a ritual. That’s why every jar, gummy, and powder we make is designed to fit easily into your lifestyle and deliver real, visible results. Our products are made from wild-harvested sea moss, blended with real fruit and no added sugar or preservatives. We keep things clean, transparent, and honest — so you always know exactly what goes into your body. Customers choose True Sea Moss for energy, focus, better digestion, glowing skin, and balance — but they stay for how it makes them feel. Thousands of people have already made it part of their routine, and the results speak for themselves. We’re proud to be a community-driven brand, built on transparency, consistency, and care. Every review, every message, and every story matters to us — that’s how we keep improving and growing together. Your health journey should feel good — simple, trusted, and real. That’s what True Sea Moss stands for.
Coordonnées de contact
210 W ARROW HWY STE E, 91773, Los Angeles, Etats-Unis
- 8187513882
- business@trueseamoss.com
- trueseamoss.com
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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This company enrolled me in a monthly…
This company enrolled me in a monthly subscription when I made 1 purchase. I cant say that I felt any difference using the product for the 1 month. There is no way to speak with a human and it appears I will be stuck paying an additional 40 bucks. Order with caution
10 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for sharing your experience and we are truly sorry to hear about your frustration with the subscription enrollment and that you did not feel any difference after using the product for a month. We want to clarify that our subscription model is outlined at checkout and is designed to ensure you never run out of your favorite sea moss, but we absolutely understand that sometimes customers may not realize they have enrolled. Please reach out to us directly at support@trueseamoss.com with your order details and our team will carefully review your situation and do everything we can to find a fair resolution for you. We genuinely appreciate your feedback and we hope you will give us the chance to make this right 🌿
Got my order and one was broken
Got my order and one was broken. They were fast to replace it. I love the product. Thanks for a fast response. Awesome company!
10 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad we were fast to replace it! We truly appreciate your love for our product and your kind words about our awesome company — we would be honored to keep serving you 🌿
First time ordering
Our first order arrived today with one of the jars broken and leaking all over the box. We took photos and spoken with someone who responded quickly and resolved the issue immediately. I was kind of expecting it to be harder than it was or take a lot more time trying to get a replacement jar. I am very happy with the quick response and easy resolution. The box was even marked FRAGILE, but arrived pretty beat up.
10 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your wonderful feedback and we are truly sorry about the broken jar on your first order, but we are so glad we resolved the issue immediately with quick response and easy resolution! We truly appreciate your kind words and we are so happy you found it easier than expected — we would be honored to keep serving you 🌿
Great
It was stress free to chat with customer support...i really appreciate the ease of the chat
9 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your lovely feedback and we are absolutely thrilled that you found our chat support stress free and easy! We truly appreciate your support and we would be so happy to help you again anytime 🌿
I have been taking their sea moss for 2…
I have been taking their sea moss for 2 months now and love it. I also had one come broken due to the mail service and they sent a new one right away. Customer service was excellent
10 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that you have been taking our sea moss for 2 months now and love it! We are truly sorry about the broken jar but we are so glad we sent a new one right away with excellent customer service — we truly appreciate your support 🌿
This company not only sells the best…
This company not only sells the best products but their whole customer service team is the best! I would definitely recommend these products to everyone. You will not be disappointed!
I just want to say to the team, thank you for all you do for the customers. I am truly grateful.
Best,
LF
10 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your absolutely wonderful feedback and we are overjoyed that you find we sell the best products with the best customer service team! We truly appreciate your recommendation to everyone and your kind words — we are so grateful for customers like you and we thank you for all your support 🌿
Great customer service
I’m sure it’s a great product, I personally didn’t like the taste. Plus it’s a little expensive when I’m on a fixed income. I cancelled my subscription. They were very kind and took care of it right away. I received a package and wanted to return it. They didn’t charge me for it and told me to keep it. I thought that was a very nice thing to do.
10 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your honest and wonderful feedback and we truly appreciate you giving our product a try even though the taste was not for you! We truly appreciate your kind words and your support 🌿
I’ve enjoyed the products that I’ve…
I’ve enjoyed the products that I’ve ordered so far. Their customer support team are very pleasant and personable. I have had all of my concerns and problems solved in a very quick and precise manner and I really appreciate that.
9 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your wonderful feedback and we are absolutely delighted that you have enjoyed our products and found our customer support team pleasant and personable! We truly appreciate your kind words about all your concerns being solved in a quick and precise manner — we would be honored to keep serving you 🌿
Réponse de True Sea Moss
Thank you so much for your wonderful feedback and we are absolutely thrilled that you enjoy our great product and great customer service! We truly appreciate your support and we would be so happy to welcome you back again soon 🌿
I have been a customer of True Seamoss…
I have been a customer of True Seamoss for a good while and I love them. My entire family loves the benefits and the taste of the products..our favorite being Mango! I will definitely remain a customer and hope the products never change their flavor or benefits they provide!
10 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your wonderful feedback and we are absolutely overjoyed that you have been a customer for a good while and that your entire family loves the benefits and taste of our products with mango being the favorite! We truly appreciate your loyalty and your support 🌿
I had a jar of Sea Moss that broken in…
I had a jar of Sea Moss that broken in shipment. I think they might look into a thicker bubble wrap. I received a quick response to my issue, and the team resolved it within minutes. Their prompt support made the experience efficient and reassuring.
10 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad we provided a quick response and resolved it within minutes! We truly appreciate your suggestion about thicker bubble wrap and we will definitely take that into consideration — we are so glad our prompt support made the experience efficient and reassuring for you 🌿
Customer service is very prompt
Customer service is very prompt. I emailed them and response were quickly. I didn't think on a Sunday that they would reply back but they did. Love this company and their product !!!
9 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you so much for your wonderful feedback and we are absolutely thrilled that our customer service was very prompt and replied quickly even on a Sunday! We truly appreciate your love for our company and product — we would be honored to keep serving you 🌿
A jar broke in transit
A jar broke in transit. I sent I a photo to the online chat of the broken jar and damaged box and they have a replacement coming. Very quick and easy to work with.
9 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad our online chat made it quick and easy to work with and get a replacement coming! We truly appreciate your support and your patience 🌿
Great customer service
The customer service responds very quickly and are able to resolve inquiries just as quick without any extra hassle.
9 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your lovely feedback and we are absolutely delighted that our customer service responds very quickly and resolves inquiries just as quick without any extra hassle! We truly appreciate your support and we would be so happy to help you again anytime 🌿
Customer service is the best!
Customer service is the best!! They are very helpful and easy to work with. I feel they went above and beyond with my experience.
1 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your amazing feedback and we are absolutely thrilled that you find our customer service the best with helpful and easy service that went above and beyond! We truly appreciate your support and your kind words 🌿
TRUE SEA MOSS, PROBLEM SOLVER
This is my second order with True Sea Moss. I am really impressed with the product. Unfortunately I received my second order and one of the jars was damaged. I immediately contact customer support and received prompt assistance that was resolved my issue in minutes. Thank you for that, thus far a great company and product.
8 août 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your wonderful feedback and we are absolutely delighted that this is your second order and you are really impressed with our product! We are truly sorry about the damaged jar but we are so glad our prompt assistance resolved your issue in minutes — we truly appreciate your kind words about our great company and product 🌿
I received a broken jar today and the…
I received a broken jar today and the customer service was superb. I provided evidence via photo and they instantly shipped a replacement. No hassle at all. Great job True Sea moss team.
9 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your wonderful feedback and we are truly sorry about the broken jar, but we are so glad our customer service was superb with an instant replacement and no hassle at all! We truly appreciate your kind words and your support 🌿
I ordered six jars
I ordered six jars. I have no idea why I received anything from Amazon but it came from Amazon. I only received three jars. Sent them an email. I was supposed to get my other jars and once I saw that I had a subscription I canceled it because I never subscribed. They canceled my order but they did charge me for three jars that I never received. So I will be contacting my bank because it's called stealing. I did see that they had sent out three jars but when I guess I canceled the subscription they requested the three jars to go back. I did pay over $180 for six jars and that's what I expect the jars that I ordered. So unfortunately I will not be ordering anymore and I will not refer this product to anyone because from the beginning it was a mess.
5 juillet 2026
Avis spontané
Réponse de True Sea Moss
Thank you for sharing your experience and we are truly sorry to hear about the confusion and frustration with your order of six jars and the unexpected subscription charges. We completely understand why you would feel this way and we want to assure you that we take your concerns very seriously. We have already reached out to you directly to review your situation and we are committed to finding a fair resolution for you. Please check your email for our response and feel free to reply with any additional details so we can make this right as quickly as possible. We truly appreciate your patience and we hope you will give us the chance to address this properly 🌿
I really love how it tastes and I will…
I really love how it tastes and I will buy more I would absolutely recommend everyone to buy it as well
20 juillet 2026
Avis spontané
Réponse de True Sea Moss
Thank you for your lovely feedback and we are absolutely thrilled that you really love how our product tastes and will buy more! We truly appreciate your recommendation to everyone and your support 🌿
The customer service chat was very…
The customer service chat was very helpful and quick about it. Asked and resolved all my questions with no problems.
9 août 2026
Avis spontané
Réponse de True Sea Moss
Thanks so much for your kind words and we are absolutely delighted that our customer service chat was very helpful and quick while resolving all your questions with no problems! We truly appreciate your support and we would be so happy to help you again anytime 🌿
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