I had an issue with a wedding gift we’ve received and Desi was extremely understanding and helpful. Responded really quickly and I wouldn’t hesitate to recommend Truly Experiences. Outstanding service... Voir plus
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Lisez les avis des autres
An amazing experience! The place was easy to find and super cute. All the staff were fun, kind and most generous. The flight of champagnes were excellent, along with the charcuterie board... Voir plus
A delayed COVID present was finally booked by me - a lunch at the Shard, London. All was well until somebody turned up the heat. Yep - we had booked on the hottest day of the year (ever!) and, being... Voir plus
The lockdown was an opportunity for me to reflect on life and I made the most drastic decision of my life….no more designer shoes!! Instead, I am putting the thousand of pounds of my shoe fund towards... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
The world's most extraordinary experiences, for those who collect memories, not things. Browse our unique collection & find a gift that says: "I get you."
Coordonnées de contact
Drummond Road, SE16 4DG, Royaume-Uni
- trulyexperiences.com
4,9
Excellent
626 avis
Aucun historique récent de demande d’avis
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Jian has been super helpful and really…
Jian has been super helpful and really responsive!
12 octobre 2022
Avis spontané
Ellen is a star!
Ellen has been very helpful in making changes to an original voucher experience, her responses are always very fast and she delivers on her promises. I had never used Truely myself before receiving as a gift however I look forward to using them again soon. Thanks again Ellen for going the extra mile it is appreciated
11 octobre 2022
Avis spontané
Just want to say how good Truly are …
Just want to say how good Truly Experiences have been and Ellen in particular to accommodating our request
Ellen went beyond expectations and was so helpful
All the team have been great thank you
7 octobre 2022
Avis spontané
Very pleased with the help Vanessa gave…
Very pleased with the help Vanessa gave me sorting out dates for my experience. Quick and informative responses to my e.mails
6 octobre 2022
Avis spontané
Very good
Found their customer service to be very good. Vanessa communicated well throughout.
28 septembre 2022
Avis spontané
Truly Experience, giving fabulous experience
Maria was super helpful sorting out my vouchers which I had got all muddled about after COVID. Super organised, informative and friendly. and very communicative.
26 juillet 2022
Avis spontané
Ellen provided excellent service while…
Ellen provided excellent service while making our booking - thank you very much
21 septembre 2022
Avis spontané
Excellent service (especially from…
Excellent service (especially from Ellen) thank you for sorting out our experience, we are really pleased we could get the date and time we wanted given it was shorter notice than would usually ask for.
16 septembre 2022
Avis spontané
I can honestly say this is the very…
I can honestly say this is the very best customer service I have ever received from business on the internet.
Vanessa, my concierge went above and beyond to coordinate two bookings with with different companies so our table of two became a table of four.
She kept me informed and up to speed every step of the way.
In my opinion customer service as it should be.
Vanessa is a credit to herself and a valuable asset to the company.
All we have to do now is enjoy the day in October.
Thank you again one and all.
I will of course review the actual experience when I have experienced it. !!
15 septembre 2022
Avis spontané
Dreadful, non-existent Customer service
Dreadful. You cannot call a person, the Chatbod just keeps saying no one available,no response to emails. I just cannot get through to anyone!
14 septembre 2022
Avis spontané
Réponse de Truly Experiences
Hi Jan,
On behalf of everyone at Truly, I would like to apologize for the trouble you had experienced with us recently.
Due to the pandemic, the hospitality industry is currently going through very tough times. This is has caused a lot of changes to our company - one of the that was sacrificing our phone service. We understand this results in a lower level of service than you would expect from us. At the moment, sending an email to concierge@trulyexperiences.com is really the quickest way to get your issues resolved.
To prevent such errors in the future, we are going to implement additional precautions to improve our service. I have already reached out to you last week and if there is anything else that I can do for you, please inform me.
I want to thank you personally for sending your feedback and enlightening us about flaws in our system. I would like to apologize once more and hope to have you as a customer for many years to come.
Best wishes,
Maria-Teodora
No guarantee ! Unreliable ! Don't bother.
I bought the whiskey experience for my partner. Upon claiming today, i was told they weren't taking place any more!! This cost hundreds of pounds. My partner turns 40 - i know gave nothing booked!
13 septembre 2022
Avis spontané
Réponse de Truly Experiences
Hello,
Please accept my apologies for the poor service that you received from us recently.
We agree with you that it was totally not acceptable - sadly, the last 2 years had a huge impact on the hospitality industry. Just in the last 2 weeks, 2 of our partners closed down permanently and many more are struggling with staff shortages.
We understand that the experience was a birthday gift for your partner and we are very sorry - we would like to apologize for the fact that you couldn't get your request fulfilled. We're trying to be as flexible as possible - that's why we have introduced our Truly gift cards. Since 1st of December 2021 they have no expiry date so can be used at any time on any of our experiences.
I can't seem to locate your email, can you please email maria-teodora.parmakova@trulyexperiences.com (my personal email) referring to your review and I will try my best to assist you.
I look forward to your reply.
Best wishes,
Maria-Teodora
Budapest weekend
An excellent weekend which exceeded our expectations. Ellen in the office gave an exceptional level of service
9 septembre 2022
Avis spontané
Vanessa was amazing accommodating and…
Vanessa was amazing accommodating and super friendly. Her professionalism was truly appreciated in our situation. Thank you Vanessa
12 septembre 2022
Avis spontané
Excellent customer service!!
Excellent customer service!!! Ellen from the truly concierge team went above and beyond to sort out a 1st wedding anniversary treat for me and my husband. She was extremely efficient from the offset and made the whole booking process very easy. Would highly recommend 😊
4 septembre 2022
Avis spontané
Excellent service
Excellent service. We had to change a booking at short notice and it was dealt with very quickly. Very speedy and personal response. Thank you.
3 septembre 2022
Avis spontané
Really great service
Really great service arranging a break with Truly Experiences - Vanessa in the office in particular bent over backwards to get everything sorted in spite of us having to delay due to covid and then make changes to dates and locations. Thanks so much!
25 août 2022
Avis spontané
Excellent
Ellen went above and beyond to help me sort out an issue I had with my voucher for the Shard. Really great customer service.
23 août 2022
Avis spontané
Excellent - Royal Mews Gallery + Quilon Michelin Star lunch
We did the Royal Mews Gallery + Michelin star 5 course taster at Quilon experience.
Buying the experience was easy. Booking up a date and receiving the tickets was easy. All the arrangements worked out exactly as expected. When we arrived for lunch the restaurant were expecting us and knew what we had booked.
The gallery was great, really interesting.
The restaurant tasting menu was really good, very high quality, and the service was excellent.
22 août 2022
Avis spontané
My concierge did everything in their…
My concierge did everything in their power to make the event happen!
Truly amazing service! Wish that I get this kind of service everywhere I go!
18 août 2022
Avis spontané
Jian was great in dealing with my…
Jian was great in dealing with my booking and rescheduling it immediately. Thanks!
18 août 2022
Avis spontané
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