Product does not charge. So called magnetic charger and fully charged in 99 minutes. Product £69 and website promises so much. Awaiting refund. Very disappointing but seems to be a waste of time and m... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
It's working great
L'entreprise a répondu
The item disappointed me in that it came un charged. The instructions claim it will fully charge in 90min., it will not charge, despite my attempt to leave it charge with the lights blinking for over... Voir plus
L'entreprise a répondu
Tried to cancel after purchase - took 2 weeks to get it after attempted to cancel, then went to return and that took 2 weeks to get Tiah at hello @ try-serene. co to even give a return address only t... Voir plus
L'entreprise a répondu
1,7
Mauvais
29 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Order 10608 received with no…
Order 10608 received with no instructions at all just a charging cord. was able to charge it fully but it doesnt turn on. If there is some trick to activating it there should be some sort of instruction. I am feeling as if ive been scammed out of $80. I would not order anything from this company.
Thhis is an update....I found a manual on their website which answered my questions however it would have been more helpful if there was some info with the product rather than nothing.
22 avril 2026
Avis spontané
Réponse de Try Serene
We understand your initial frustration: receiving a product without instructions can indeed be confusing, especially when it doesn’t turn on right away. Rest assured, we’ve already contacted you via email to provide further assistance. Could you also check your spam folder? Sometimes our messages end up there. As for the instructions, we’ve taken note of your feedback. It’s very helpful to us, and we’ll make sure to improve this aspect so that everything is clearer from the beginning 👍
I never received my order but it says…
I never received my order but it says it was delivered I have tried from the night they said it was delivered to reach someone to help me it's sad that people spend money on things and never get them this is the only package I have not received anything else I ordered comes to me so now I'm believing that I was scammed no one has emailed me back or tried to call me never again order 7478 I called the post office and they told me it was not a order with that tracking number with them no email came
11 avril 2026
Avis spontané
Réponse de Try Serene
This is certainly not the kind of experience we want anyone to have. If a package shows as delivered but you haven’t received it, there has clearly been a problem, and we need to conduct a thorough investigation. It also shouldn’t be this difficult to get a response from us, and that’s our fault. We’ve sent an email to your address. Please check your spam folder🙏🏼
This is sold as a luxury vibrator
This is sold as a luxury vibrator. The same is sold for $12 on Temu. They also offer a 30 day money back guarantee. They will ignore your email, ask for multiple photos, and then tell you you do not meet requirements- even though there is no evidence of use. They will say it’s unsealed- it CAME unsealed. All emails come from some random company called French Ecom, and although the shipping box came from California, they expect a return to Luxembourg. Which you need to pay for. Then it has to pass expection there? I disputed in PayPal, did not receive response. Turns out they responded through a random email. Then PayPal denied. They also have false tristpilot reviews. They depend on you giving up. This is a scam.
15 février 2026
Avis spontané
Réponse de Try Serene
We’re sorry to hear your feedback, but several points you mentioned need to be clarified. First of all, our products are not rebranded “Temu” items. We select and test our products according to specific quality and performance criteria. Regarding returns, the conditions are clearly stated in our return and refund policy: for hygiene reasons, an intimate product can only be accepted if it has not been used and meets certain criteria. Requests for photos are solely intended to verify this fairly. Return shipping costs may indeed be the customer’s responsibility depending on the situation. Finally, we want to clarify that we are not a scam and that the reviews posted here are genuine. We handle customer inquiries daily. If you would like your case reviewed, please provide your order number here so we can thoroughly review your case🙏🏼
No package still
Hello,
This is Shelby again. The e-mail address is not valid! I have tried a couple of addresses that you have provided in other reviews as well as the UK email. I even reached out to the company that hosts your domain and I have a few more routes to take before I reach out to the state that is keeping your information protected. The easiest solution is for you to check into your alternate e mail addresses or troubleshoot the one you have provided on the website. If you are not a legit company would you just let me know so I can cut my losses?
16 mars 2026
Avis spontané
Réponse de Try Serene
We understand your concern, but we want to reassure you : we are by no means a fraudulent company, and we have no interest in deceiving our customers. We do receive many messages every day at the provided address, and they are processed as usual. For our part, we have already contacted you directly here to move forward with your case; you can simply respond to that request. Without an order number or the email address used during the purchase, we unfortunately cannot locate your order or provide a solution. We remain available to resolve this quickly as soon as we receive this information.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.