I ordered the micro needling kit it came to 109.00 they sent a tracking email but any time I tried to see where package was it didn’t have details to track. So I emailed customer service because it ha... Voir plus
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Ordered a Microlift System and immediately noticed the shipping address was wrong. Have emailed multiple times to correct and have received no response from support. Can’t tell if the product has ship... Voir plus
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I canceled the order and subscription 5 minutes after I placed the order. Two days later I received the email that it can't be canceled. When I placed the order it said 50% off but they charged me the... Voir plus
L'entreprise a répondu
TryGlamory.com showed up on my computer. They were promoting the Microlift System box in a plastic envelope which was left on my front porch. I did not use any of the TryGlamory products becaus... Voir plus
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1,3
Mauvais
182 avis
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This has been a nightmare trying to get…
This has been a nightmare trying to get ahold of this company I ordered a 3 month supply to see how it worked and get charged over $115 per month and get another 6 week supply I have emailed and called every number o can find for over a month and no response I’ve tried to return and cancel my bank advised me to cancel my debit card and get another one
1 juillet 2026
Avis spontané
Réponse de TryGlamory
Hi Chris,
We're truly sorry to hear about your experience, this is absolutely not the level of service we aim to deliver. It sounds like your concern wasn't handled properly, and we'd love to fix that immediately.
Could you please email our Resolution Team at info@tryglamory.com with the subject line "Trustpilot Review – Priority"?
I will personally review your order today and make sure this is resolved within 24 hours.
Sincerely,
TryGlamory
I'm so disappointed in this company the…
I'm so disappointed in this company the return and refund have been a nightmare. Its been more than 25 business days and its like they don't want to give me my refund. On top of ONLY email communication is crazy. They don't get back to you till 3 or 5 days later. They want to do anything they can so they don't refund you. I had to pay for return shipping a a hastle that was because I need a RMA code to be able to send the product back. My husband said lesson learned. Next time buy from Amazon its more money but with out the headache. Do yourself a favor and don't buy from this company product don't work anyway. Even the reply from them here is the same for everybody because its a BOT REGINE IS A BOT. I SEE ANOTHER LAWSUIT COMING FOR THEM
25 juin 2026
Avis spontané
Réponse de TryGlamory
Hi Brenda,
We're truly sorry to hear about your experience, this is absolutely not the level of service we aim to deliver. It sounds like your request wasn't handled properly, and we'd love to fix that immediately.
Could you please email our Resolution Team at info@tryglamory.com with the subject line "Trustpilot Review – Refund Priority"?
I will personally review your order today and make sure this is resolved within 24 hours.
– TryGlamory Team
There are thieves
There are thieves. They took my daughter's money but haven't delivered the products. They use AI (regine) in emails, so there is NEVER a HUMAN. We have filed a lawsuit against them for theft. We have reported them to the Better Business Bureau the police and to YELP. DO NOT USE THEM.
1 juin 2026
Avis spontané
Réponse de TryGlamory
Hello!
We're really sorry to hear about your experience — this isn’t the standard we hold ourselves to. It sounds like your request wasn’t handled properly, and we want to make this right immediately.
Could you please reach out to our Resolution Team at info@tryglamory.com with the subject line “Trustpilot Review – Priority Case”? We’ll personally handle concern within 24 hours.
Thank you for your patience — we’ll make sure this is resolved fast.
– TryGlamory
I have tried calling and emailing to…
I have tried calling and emailing to cancel any further orders. I am getting no response. I just received a box of serum that I did not order! I am trying to cancel but I keep getting oders@!
2 juin 2026
Avis spontané
Réponse de TryGlamory
Hi Wendy,
We're really sorry to hear about your experience — this isn’t the standard we hold ourselves to. It sounds like your request wasn’t handled properly, and we want to make this right immediately.
Could you please reach out to our Resolution Team at info@tryglamory.com with the subject line “Trustpilot Review – Priority Case”? We’ll personally handle concern within 24 hours.
Thank you for your patience — we’ll make sure this is resolved fast.
– TryGlamory
This company is fraud and will keep charging you
They keep sending me more product and i have emailed MANY times saying i did not order a subscription and i do not want more of their product but they NEVER respond and i keep getting charged. There is no phone number for them to call so the only option is the email that nobody ever responds from. I have had to send a dispute of charges to my credit card company at this time. This is not a quality company.
28 avril 2026
Avis spontané
Réponse de TryGlamory
Hi Julie,
We're really sorry to hear about your experience — this isn’t the standard we hold ourselves to. It sounds like your request wasn’t handled properly, and we want to make this right immediately.
Could you please reach out to our Resolution Team at info@tryglamory.com with the subject line “Trustpilot Review – Priority Case”? We’ll personally handle concern within 24 hours.
Thank you for your patience — we’ll make sure this is resolved fast.
– TryGlamory
Don't buy
Don't buy. Bad customer service. The only way to contact them is by email, and they do not respond back to you. I wanted to return what I ordered and they never got back to me, so I essentially ate nearly $150. My account says I don't have a subscription, as I sent an email asking them to cancel my subscription. I received an email and receipt from PayPal that they have charged me again. I have not had time yet to contact them as their response instructed me to do. I didn't think I would be charged again. I had to go to my credit card company to get my money back.
2 mai 2026
Avis spontané
Réponse de TryGlamory
Hi Cheryl,
We're really sorry to hear about your experience — this isn’t the standard we hold ourselves to. It sounds like your request wasn’t handled properly, and we want to make this right immediately.
Could you please reach out to our Resolution Team at info@tryglamory.com with the subject line “Trustpilot Review – Priority Case”? We’ll personally handle concern within 24 hours.
Thank you for your patience — we’ll make sure this is resolved fast.
– TryGlamory
TRY GLAMORY--DO NOT TRY EVER!!!
I ordered a microinfusion system from this company. It has been over three weeks and there is still no evidence or tracking for a shipment. I have contacted them several times to find out what is the problem and received no response. I did, however, receive an emal on how to use the system--which, of course, is moot as there is no system to use. At this point, with no response, I must believe that this is, in fact, a scam and will report their failure to respond or send product.
And, furthermore, I note that others who have posted reviews have an answer from the company within 24 hours--it has been 4 days and nothing. So, that should answer any additional questions as to the due diligence that this company uses. No product, no response, no nothing.
6 mai 2026
Avis spontané
Réponse de TryGlamory
Hi Marilyn,
We're really sorry to hear about your experience — this isn’t the standard we hold ourselves to. It sounds like your request wasn’t handled properly, and we want to make this right immediately.
Could you please reach out to our Resolution Team at info@tryglamory.com with the subject line “Trustpilot Review – Priority Case”? We’ll personally handle concern within 24 hours.
Thank you for your patience — we’ll make sure this is resolved fast.
– TryGlamory
DO NOT ORDER FROM THIS COMPANY!
DO NOT ORDER FROM THIS COMPANY!
This company is a fraud! I attempted to cancel an order seconds after it accidentally went through. I have over 15 emails trying to cancel it yet they sent it to me weeks later. I returned it on my own dollar and they not only have not refunded me, they are SENDING another one. I am telling you all of the reviews on their website are fake and they are not sending you a legitimite product. Google them and you will see! BEWARE! DO NOT ORDER!
29 avril 2026
Avis spontané
Réponse de TryGlamory
Hi Deanna,
We're really sorry to hear about your experience — this isn’t the standard we hold ourselves to. It sounds like your request wasn’t handled properly, and we want to make this right immediately.
Could you please reach out to our Resolution Team at info@tryglamory.com with the subject line “Trustpilot Review – Priority Case”? We’ll personally handle concern within 24 hours.
Thank you for your patience — we’ll make sure this is resolved fast.
– TryGlamory
Very deceptive ordering scam
Very deceptive ordering scam. They make you sit through a video before clicking an order button. I did not click and still got charged. I sent emails to cancel the same day yet no reply. I also sent an inquiry to my credit card company to dispute this charge. Do not order from this company and learn from my mistake.
25 avril 2026
Avis spontané
Réponse de TryGlamory
Hello Diana,
We're really sorry to hear about your experience — this isn’t the standard we hold ourselves to. It sounds like your request wasn’t handled properly, and we want to make this right immediately.
Could you please reach out to our Resolution Team at info@tryglamory.com with the subject line “Trustpilot Review – Priority Case”? We’ll personally handle concern within 24 hours.
Thank you for your patience — we’ll make sure this is resolved fast.
– TryGlamory
My credit card was charged $659.88 for…
**UPDATE**
I replied to customer service yesterday as requested by Glamory. 24 hours later and still no response but, I received emails saying they shipped all the orders I didn’t order. I have contacted my credit card company and disputed the charges. Hopefully I will be sent a label to send their products back!
My credit card was charged $659.88 for 5 orders and 1 add on order. It should have been $108.00. I only made it to the end of 1 order and later found all the charges on my card. This website is set up to get your credit card info and then overcharge you. No response has been made to my calls or my emails regarding this problem. I was so excited to try this product, now I just feel scammed like all the others I see having this same issue.
9 avril 2026
Avis spontané
Réponse de TryGlamory
Hi Bridgid,
We're really sorry to hear about your experience — this isn’t the standard we hold ourselves to. It sounds like your request wasn’t handled properly, and we want to make this right immediately.
Could you please reach out to our Resolution Team at info@tryglamory.com with the subject line “Trustpilot Review – Priority Case”? We’ll personally handle concern within 24 hours.
Thank you for your patience — we’ll make sure this is resolved fast.
– TryGlamory Team
BEWARE of this company if you are…
BEWARE of this company if you are researching product. I was looking into it but changed my mind before confirming any purchase and left the site. They still went ahead and charged me for 2 kits which I have no idea how that even came about, never mind that I didnt even click the complete order button...waiting for answers
29 mars 2026
Avis spontané
Réponse de TryGlamory
Hi Bonnie,
We're really sorry to hear about your experience — this isn’t the standard we hold ourselves to. It sounds like your request wasn’t handled properly, and we want to make this right immediately.
Could you please reach out to our Resolution Team at info@tryglamory.com with the subject line “Trustpilot Review – Priority Case”? We’ll personally handle concern within 24 hours.
Thank you for your patience — we’ll make sure this is resolved fast.
– TryGlamory Team
I tried to cancel my subscription and…
I tried to cancel my subscription and was told I would not be allowed to cancel until a 20 day wait period after ordering had elapsed. Their site claims you can cancel at any time, no questions asked. The 20 day wait period is also not mentioned in their Terms and Conditions. Customer Service has refused several requests for cancellation. I do not recommend buying from this Company.
23 mars 2026
Avis spontané
Réponse de TryGlamory
Hi Skraskey,
We're really sorry to hear about your experience — this isn’t the standard we hold ourselves to. It sounds like your request wasn’t handled properly, and we want to make this right immediately.
Could you please reach out to our Resolution Team at info@tryglamory.com with the subject line “Trustpilot Review – Priority Case”? We’ll personally handle concern within 24 hours.
Thank you for your patience — we’ll make sure this is resolved fast.
– TryGlamory Team
Overcharged for products not ordered
Their website added items & charge my card for three orders, when I only order one item. I never received the products & they told me they refunded. Now they are charging again for three items I never ordered. I emailed them & they said I had subscribed to auto renewal. Credit card won't refund if over 30 days. So Glamory just kept dragging me along until ti.e was up.
16 février 2026
Avis spontané
Réponse de TryGlamory
Hi Rhonda,
We're really sorry to hear about your experience — this isn’t the standard we hold ourselves to. It sounds like your request wasn’t handled properly, and we want to make this right immediately.
Could you please reach out to our Resolution Team at info@tryglamory.com with the subject line “Trustpilot Review – Priority Case”?
We’ll personally handle concern within 24 hours.
Thank you for your patience — we’ll make sure this is resolved fast.
Best regards,
Glamory Support Team
Bogus support
As soon as I ordered the product I changed my mind and tried to cancel my order order. There was no way to contact the company. The customer contact email was bogus.
16 février 2026
Avis spontané
Réponse de TryGlamory
Hello Jenny,
We’re very sorry to hear about your experience, and we truly regret the frustration this caused. Our intention is always to make it easy for customers to reach us, and we apologize if our contact information did not work for you at that time.
We would really like the opportunity to look into your order and help resolve this for you. Please contact us directly at info@tryglamory.com with your order number, and our team will assist you as soon as possible.
Thank you for bringing this to our attention—we appreciate the feedback as it helps us improve.
— Glamory Team
My name is Mary Davies from Perth West…
My name is Mary Davies from Perth West Australia. I was charged $175 for my order
Absolutely would not spend that amount on beauty products. I am widowed with 3 small children. I know the price is American and the dollar in Australia but that amount is beyond me my children will not be able to eat properly. Please reconsider
If not I will put bad reviews on Facebook every day
The u
3 janvier 2026
Avis spontané
Réponse de TryGlamory
Hello Mary,
Thank you for sharing your experience with us. We understand how concerning unexpected charges can be, especially when currency conversion is involved.
All prices on our website are displayed in USD, and international banks automatically convert the amount to local currency, which can result in a higher total depending on the exchange rate.
We’d really like the opportunity to review your order and assist you directly. Please reach out to our customer support team at info@tryglamory.com with your order details so we can look into this and help resolve it for you.
We appreciate you bringing this to our attention and look forward to assisting you.
Horrible experience
I purchased the product they did not give me the discounted offer as per their email offer. Once I tried the product, after opening and trying half of liquid leaked out all over, and the roller damaged my face. They won't accept the return until I have it 30 days. I'm not using again but I have to wait a month to return for a refund. Why?
2 décembre 2025
Avis spontané
Réponse de TryGlamory
Hello Anne,
Thank you for sharing your experience. We’re sorry to hear that your order didn’t go as smoothly as expected. Our return policy is designed for unopened and unused products, which is why there’s a 30-day period in place.
We’d love to help you resolve this quickly. Please reach out to our customer support with your order details so we can assist you and ensure you’re satisfied with your experience.
Thank you again for your feedback—it helps us improve every day!
Best regards,
The Glamory Team
They are con artists and frauds
They are con artists and frauds. I ordered a trial $ 18 product and was charged $ 108. They insisted that i accept the package when i told them that I would not and that they would refund me. But now they require that I pay for the return and say they won’t refund me the $108 unless I try the product that i didn’t order. Stay away from these scammers!!
14 décembre 2025
Avis spontané
Réponse de TryGlamory
Hi Patricia,
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand how frustrating this situation feels.
We want to clarify that we are a legitimate business, and charges are only processed for the items selected and confirmed at checkout, which are shown clearly before payment is completed. We do not process orders or payments without customer authorization.
Regarding returns and refunds, our policies are outlined on our website and apply to all customers equally. Returns require the product to be sent back according to our return guidelines, and refunds are issued once the return conditions are met. We never require customers to use a product they do not wish to use in order to request a return.
That said, we genuinely want to help resolve your concern fairly. We encourage you to contact our support team directly via email so we can review your specific order details and assist you further.
Thank you for bringing this to our attention.
I didn't get the amount I paid for
I bought their needle stamps, the product was great, the service was great. I think somewhere along the line they've sold their business.
I just bought needle rollers, and added 6 packs of needle eye patches.
2 packs turned up, I wrote to them and had to prove only 2 turned up, and the service was slow... she then said she'd sent the remaining eye patches. 2 turned up not in the correct packaging, im still 2 short and I haven't had any reply to my e mails. I have been a loyal customer for years.. but I am convinced the business is under new owners because the service is rubbish now, and the needle stamps aren't as good as they were...
After getting in touch with them again because of the reply the left here i will never received the full amount and they just ignore my e mails.. stay clear of them
Edit:
They finally sent me the remaining packets
3 novembre 2025
Avis spontané
Réponse de TryGlamory
Hello Lisa,
I’m truly sorry for the experience you’ve had — this is not the level of service we want for any of our customers.
Please note that our previous emails were rejected by your mailbox, but I want to assure you that the two eyepatches have already been shipped.
We genuinely appreciate your loyalty, and to make up for the inconvenience, we’d like to offer you a store credit that you can use toward a future purchase. When you're ready, simply email us and include a screenshot of this message so we can apply the credit for you.
Thank you so much for your understanding.
Best regards,
Regine,
Head of Customer Support at Glamory
My order never arrived and after four…
My order never arrived and after four months of chasing them I have still not received anything. !!!!!
21 octobre 2025
Avis spontané
Réponse de TryGlamory
We’re truly sorry to hear this. That’s definitely not the experience we want for you. Please send us your order number or the email used for your purchase at info@tryglamory.com, and our support team will look into this immediately to resolve it for you.
I got hi-jacked in Valletta to try this…
I got hi-jacked in Valletta to try this product for free. Well, I usually just politely decline but I had had one or two Sherrie’s so was a bit more susceptible.
Anyways, let this guy draw me and my hubby in and I where sat on a chair whilst a stunningly beautiful young lady proceeded to give me a lesson on taking care of my 61 year old skin. Then she applied the ’miracle’ eye cream. Un-beknown to her I have used a similar product before that worked the same. So I was thinking if this works aswell I’ll buy some. The product did indeed work by tightening and reducing wrinkles and bags around my eye. The one eye she applied it to. 🤣 then she gave me a pitch on moisturisers and cleaning products. Describing how the blackheads in my nose would pop right out if I used this stuff .. bless 🥹 then came the ‘special offer’ for that day that would
Only last for 10 minutes. Well I’d need more than a few drinks to fall into the trap of parting with €300 yes €300 for the same thing I bought for £30 in the UK. Please don’t be taken in ! Look on the internet for other similar products for 1/10th of the price. I left with my one youthful eye and my €300 🤣🤣🤣🤣
3 octobre 2025
Avis spontané
Réponse de TryGlamory
Hi Cheryl, thank you for sharing your experience. We’re truly sorry to hear about your encounter, but it seems this was not with our official Glamory team or store. Unfortunately, there are unauthorized sellers who misrepresent our brand in some locations.
We always encourage customers to order only through our official website to ensure product authenticity and fair pricing. Please reach out to us directly through our site if you’d like us to help confirm whether the seller you met was legitimate. 💛
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