TSM AquaticsAvis 

414
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’m always more than happy with my orders from TSM. From the personal attention to my orders to the absolutely healthy livestock, I couldn’t be happier. I never order anywhere else. They take th... Voir plus

Noté 5 sur 5 étoiles

Couldn't be more pleased with the two wrasses I ordered from TSM. I've never seen better shipping packaging. Very large bags of water in a very large, protected box. Both fish are great representati... Voir plus

Noté 5 sur 5 étoiles

Extraordinary service and top notch livestock. I have a 190 Gallon system and most of my fish and inverts have been purchased from TSM Aquatics. Just a couple of gobies I quarantined myself. I have... Voir plus

Noté 5 sur 5 étoiles

Having been in the hobby for close to 2 decades , disease free marine fish are an exception rather than the rule , the fish I picked up from TSM were exceptional , not a scale out of place, feeding r... Voir plus

À propos de l'entreprise

  1. Magasin d'aquariophilie
  2. Ferme d'aquaculture
  3. Magasin de poissons tropicaux

Informations provenant de diverses sources externes

Why TSM? TSM operates the largest aquatic super store in the U.S., with over 10,000 sq. ft of saltwater fish and coral. The facility was built to receive, quarantine, and house the highest quality marine life. Here at TSM we understand that the key to a successful aquarium begins with healthy livestock, and we pride ourselves on one of the most comprehensive quarantines in the industry . Upon arrival at our facility, all newly acquired fish receive a series of dips and baths to reduce their initial parasite loads. Once added to their designated quarantine system, the fish receive their first of three rounds of Praziquantal. Copper is raised to therapeutic level and maintained there for a minimum of 30 days. Daily testing with laboratory grade equipment ensures that a consistent level of copper is maintained. While in quarantine, the fish are conditioned to accept readily available frozen food items. Our invertebrates are maintained in fishless systems to reduce the possibility of parasite transmission. We will not sell any livestock that we know or suspect to be unhealthy. We maintain our systems and ship our livestock at a salinity of 35ppt. Our knowledgeable team has over 20 years of combined experience working in public aquariums alone, and decades as hobbyists.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

414 avis

5 étoiles
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4,9

Tous les avis

(414)

2 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

Excellent fish, communication needs improvement

I ordered twice - one in early and the other in mid December. I asked for both orders to be shipped together and the earlier order delayed to ship the same time as the latter. No confirmation if my request was possible. Both orders were to be shipped on January 20. I still haven't heard word of shipment by January 27 so I emailed them. Due to several weather related delays, fish didn't go out till February 9. Out of 3 fish I ordered, they couldn't find one of them for some reason. Cost of fish was promptly refunded. Fish came on February 10 (basically 2 months after ordering), fat, healthy, and eating the next day they were in the tank. Overall communication could be better but the quality of fish were excellent.

24 février 2021
Noté 5 sur 5 étoiles

The true test of a company is how they…

The true test of a company is how they perform when things go wrong.

I purchased a large Scribbled Angelfish from TSM. Fish arrived fat & healthy. However, for the first few days, she was swimming erratically and wouldn’t eat. I reached out to TSM to try and troubleshoot.

After sending a video and some back and forth communication, we figured out I had a small stray current running through my tank. Not strong enough to shock me, but enough for my multimeter to pick up. I added a ground probe, took out the faulty pump and voila! Scribbled is absolutely crushing everything I throw at her.

They even went as far as responding after hours. Definitely a return customer, thanks again for all your help!

21 février 2021
Noté 5 sur 5 étoiles

A++ livestock and service

Excellent communication until my flame wrasses was at my doorstep and even after. Winter storms delayed the shipping date and I was notified every step of the way. Fish arrived in a very well packed box, with heat packet at the proper temperature. Very healthy specimen that started eating the day after initial acclamation. A+ service for this one. I found my new favorite online fish seller.

21 février 2021
Avis spontané
Noté 5 sur 5 étoiles

Very healthy and robust animals

Very healthy and robust animals. After a handful of orders over the last four months every thing has been easily acclimated and healthy with absolutely no issues. I am so happy to have found someone that quarantines properly and expertly so I don't have to. well worth the two hour drive up from Baltimore to pickup curbside.

19 février 2021
Avis spontané
Noté 5 sur 5 étoiles

First Order with TSM

Placed my first order with TSM for a male blonde Naso and a moorish idol. Order
was delayed due to the tang being not as fat as they like when it was suppose to ship. Was skeptical but received both fish a few weeks later fat, healthy, & disease free. Best packaging I have ever seen on a fish order. Will be ordering a few more fish soon. Love being able to place directly in my tank versus QT. Had very poor survival rates from competitors when qting there cheap fish.

19 février 2021
Noté 5 sur 5 étoiles

Top notch service

I am excited to receive my 2nd order from TSM and I look forward to exclusively purchasing the rest of my fish from them in the future. So far, my experience with Matt and TSM has been great. It's a great combination of easy online convenience and personable availability by phone, and the fish and their packaging received in my first order were top-notch. In my book, the great communication and patience with the customer is key. Keep up the good work!

18 février 2021
Noté 5 sur 5 étoiles

First Order

This was my first order with any online fish store. The communication was great and the fish was even better.

18 février 2021
Noté 5 sur 5 étoiles

Really happy with my fish purchase from…

Really happy with my fish purchase from TSM. Bought some harder to keep Anthias. Communication on shipping was great, packaging was top notch, the fish shipped in more water than any other vendor I have used, and the fish arrived very healthy, and already eating frozen foods. Thanks TSM!

16 février 2021
Noté 5 sur 5 étoiles

TSM is best go to any reefer could hope…

TSM is best go to any reefer could hope for.
The livestock is always healthy and vibrant. The workers are intelligent and very very knowledgeable of all the fish and corals invertebrates. If you're looking for a clean quarantined addition to your reef system then tsm is the best place you can go to o find that next piece.

12 février 2021
Noté 5 sur 5 étoiles

Another Great Experience

In addition to excellent customer service, the fish I received are amazing. The Lyretail Anthias that I ordered are incredibly vibrant, healthy, and were eating within an hour of their arrival. The pictures online really don’t do them justice. I really can’t recommend TSM enough.

12 février 2021
Noté 5 sur 5 étoiles

Great service!

Fantastic communication, shipping, and fish/snails/coral. Everything arrived alive, healthy, and eating. I would not hesitate to use them again!

11 février 2021

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