Tvlicensing Avis 1 248

Absolutely disgusted by TV licensing.
My father has dementia and was moved to a care home. Very difficult to cancel the TV licence. I cancelled the direct debit, now the letters don’t stop.
The website is hopeless, so I tried speaking to a person and I explained I was his legal power of attorney and my father no longer lives at the address.
I was told they needed to speak to him!
This is clear discrimination under the mental capacity act.
I tried again to try and cancel online and thought I had suceeded, but they still send letters, threatening fines etc.
The complaints process online is almost impossible to initiate. All they want you to do is pay for a licence! Would be a joke if these weren’t such serious matters.

I set up a direct debit after I moved back into my property and never received my tv licence by post which was how I only wanted communications. I checked today 19/08/2025 and have 7 months left of paying £14.12 DD which I’ve calculated at £98.84. All I wanted to do was pay it all off but that proved impossible! They design a set limited automatic questions and none applied to me, but they always sent me a What’s App link after I tried to interrupt by saying “NO I do not use it!” It got hacked years ago and in my own experience is the ideal playground of the cyber criminal. I spent a number of hours trying by calling a different telephone number in the hope of speaking to a human but they have set it up to make that impossible. On one call, I progressed through TV Licensing more efficiently and then I arrived at an automated voice which should have allowed me to fully pay off the remainder. The automated service was Pay Point and as I do not use it, I pulled out fast! I tried calling another number to complain to a human, but in order to do so, I needed to give them my Pay Point Number and as I don’t use this service, I couldn’t even complain! The only way forwards is to contact them by post, because they’ve taken care of all other numbers under their automated service control and their set criteria doesn’t answer my question, doesn’t permit me to pay if off in full. I wonder if the cyber criminal who previously hacked my What’s App years ago, is also using my ID to access a Pay Point which they might not have been able to do if they wasn’t a legitimate UK customer with a proven address and id?

HORRIBLE TEAM.THREATENING LETTERS FOR RENEWAL WHEN WE DONT NEED TO RENEW.WHEN I CALLED THE NUMBER IT COES AS SPAM NUMBER AND GOT DISCONNECTED AFTER WAITING.IS THIS A SCAM ?

Why are you guys complaining and paying this when you actually don't have to? Don't be conned and threatened into paying these corrupt little gang. I know plenty of who haven't paid for 20 odd years!! And guess what nothing has happened the same letter gets sent out because ita computer generated you can see this when you type In the ID code on the paper it will come up with a generated one which everyone gets. They're hope is for enough people to get fooled by this so they can extort people for their money. Do some research do not respond to them and you will see nothing will ever happen. If you want to know more want to see evidence don't hesitate to contact me and I will send you in the right direction. Much love to all stay safe and be wary.

I have been sent a warning letter about an official investigation with my name against a wrong address. There is no way other than by telephone to respond. There is no address on the TV Dept's letter to respond to by explanatory letter. There is no email address to respond to.
I have paid by direct debit for decades. Neighbours tell me who the culprits actually are which I would have advised the TV people if they had provided an easy response mechanism. They have been careless in selecting the wrong address and attaching it to my name with a threatening letter. Apparently the regional Manager issuing this threat is called Scott Robson. Clearly someone who pays no attention to detail. I require an apology for both the threatening letter and the time it has taken to attempt a written response when I could not proceed beyond a very limited robot.
I hope someone in TV licensing monitors Trustpilot and they make the effort to issue an apology and correct their details on file. My own file admin details and direct debit history are all correct and up to date. These people must learn to pay attention to detail and stop bothering innocent licence holders with nonsensical nasty correspondence

Terrible experience!

How is this company still allowed to operate. Neverending spam accusatory language. Coercion and mental pressure seem to be bread and butter of theirs.

£16.50 to cancel my subscription that I can’t afford. You made me pay £16.50 to cancel something I can’t afford anymore. THAT WAS MONEY I NEEDED TO EAT FOOD I’M A BROKE STUDENT. You parasites can burn in hell.

I agree with all points expressed by others and feel incredibly frustrated. After sending intimidating letters last year and telling me that I would not be contacted for another year (to confirm again that I still didn’t need TV), I’ve just received another letter after no longer than 8 months. The letter arrived a few days ago (today is August 4th) but said I needed to respond by 18 July.

After confirming that I no need a TV licence - they still sending letters, harassing people.
Ross McTaggart - You are a stupid person if You not understand what means NO!

The constant harassment for claiming not to require one is very intrusive and annoying.

I am furious with this organisation I have told them years now i don't watch television i don't use their services period they aren't entitled to any money at all as they contribute nothing to my household this is blatantly attempted extortion which is against the law should they continue these unfounded slanderous accusations i will be consulting a lawyer

Nearly £200 a year and I never use bbc surely this is not right?
Also biased reporting, propaganda, etc , etc.
I think the uk people get taxed enough.

For so many years, these people won't understand that their letters are extremely annoying to say the least.

If people wanted to watch their programmes illegally, they would have and will find a way.

In an age where on demand TV is the standard, it seems so desperate and intrusive to one's privacy and peaceful living to have to receive their threatening and letters over and over again.

It is an absurd.

Absolutely obnoxious TV licence is, I haven't used this rubbish in years I have told you lot multiple times I don't need a license as I'm never going to use your services as you use the funds to run your child molesting ring at the BBC and I am not supporting the biggest pedophile ring in the UK if someone says they don't need a licence stop nagging them yearly to get one

TV licensing authority is Breaking The Harassment Act 1997 which is UK law.

I do not have a TV license because I am registered blind, I do not have a television. I have informed TV licensing multiple times over the past 12 years and I still get threatening letters and yesterday an enforcement officer said he called at my property never knocked and put a threatening letter through the door.

I am now in the process of reporting TV licensing to Northumbria police under the harassment act 1997.

I think everyone should sue them for distress. Also money return. Because people are not getting what they are paying for. The countless videos of dirty tricks these enforcement officers use to get into peoples houses and the lies they tell. Simple - if you don't need a tv licence, don't pay, get a ring doorbell and don't answer the door to anyone unknown. Don't talk to them. Everyone stay quiet. They would have to listen then. Remember we own them. Not the other way round. But obviously if you need a tv licence then pay.

I have had so many problems with direct debit payments since moving to my current address. TV Licensing take more each month than was agreed, so i opted instead for quarterly payments to find that they have taken half the annual payment out not a quarter. I am a pensioner and cannot afford for them to help themselves whenever they like. Appalling in a cost of living crisis. I am sure many others are having the same problems - am complaining to them and MP

Made 5 direct debit payments then decided to cancel the DD and make the last payment direct. Had a stupid email, so called them and eventually got through to a human being. Told him I had made the last payment directly and he confirmed I was now fully paid up until the end of the year. These morons then refunded me that payment and sent me an email telling me there was a 'problem with my direct debit'!!! Idiots! There is no problem with my DD - I just cancelled it and decided to pay the last instalment manually. They seem to want to lock everyone in to a DD. When you call them, their automated service only gives you 2 options, one is to set up a direct debit (which I didn't want to do), or to cancel the TV licence (which I didn't want to do either). This company is run and staffed by morons. The amount of trouble I have had to pay for my last instalment is ridiculous and I wish I hadn't bothered. Website and staff and just dreadful and not even worthy of 1 star. Morons.

Scaremongering criminals. Absolute bullies and shameful conduct. Cannot believe the UK government indulge this greedy company.