Tyreleader.ie Avis 8 824

Réponse : Tyreleader.ie

6 mars 2026

We’re sorry to read this experience. Sending an incorrect tyre size is not what we aim for, and we understand how frustrating this is.

So our service after-sales team can check what happened (ordered size vs. delivered size, warehouse picking, carrier label, etc.) and propose the appropriate solution, please open a ticket from your customer account on tyreleader.ie (Contact / Help section) and share:
- your order number
- photos of the tyre sidewall showing the full size marking (e.g., 205/55 R16) and the label on the parcel
- confirmation that the tyres have not been mounted

If you already have a ticket open, tell us the ticket number here and we’ll prioritize your request internally for a quick review.

Réponse : Tyreleader.ie

6 mars 2026

We’re sorry to read about this experience, especially regarding the cancellation timing and the feeling of not being supported.

To let our service team check what happened (cancellation request time, preparation/shipping time, and what solutions may be possible), could you please open a ticket via your customer account or our contact form and include your order number? An agent will review the full timeline and come back to you as quickly as possible.

Regarding your remark about Andorra: our company is based in Andorra, and our website complies with the consumer protection laws applicable in each country where we operate. These applicable rules are detailed in our Terms & Conditions.

Thank you for your feedback—this kind of case is exactly what we need to improve our processes.

Réponse : Tyreleader.ie

6 mars 2026

We’re sorry to read this, and we understand how worrying it is if you believe the tyres may not be compliant for the NCT.

We sell tyres from recognised manufacturers and they are stored under appropriate conditions, but if you suspect a non-conformity (markings, model, DOT, labelling, etc.), our service after-sales team needs to check your case and the batch details. If you haven’t already, please open a support ticket from your secure customer account on tyreleader.ie (or via our contact form) and include your order number, photos of the tyre sidewalls (brand/model, size, DOT, E-marking) and any NCT note you received.

As soon as we have those elements, our team will investigate and come back to you with the appropriate solution.

Réponse : Tyreleader.ie

5 mars 2026

We’re sorry to read about this experience and the delays and confusion around the tyres received and the return pickup.

Thank you for sharing the details — even if the situation is now resolved and you ultimately received your refund after dropping the parcel to DPD, this is clearly not the level of service we want to provide. Your feedback helps us identify where the process broke down (product conformity checks, pickup coordination, and return deadlines communication) so we can improve.

If you still have any documents or references (order number / tracking / any previous messages), please reach out to our service after-sales via your customer account so we can review the case internally and make sure everything is properly closed on our side.