Tyreleader.ie Avis 8 824

TrustScore 4.5 sur 5

4,3

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Delighted with the quick delivery. I've ordered tyres for both my motorbikes and my wife's car from tyre leader and cant complain at all about the quality of the tyres and the speed of delivery

Noté 5 sur 5 étoiles

Ordered 1 tyre after another supplier let me down and only delivered 1 of 2. Arrived within 5 working days, communication not great but apart from that no complaints, would use again if needed

Noté 5 sur 5 étoiles

Very competitive price and a huge choice of tyres to pick from regards of ones budget.Have had a few deliveries from them the last few years and they are always very prompt, about 4/5 working days.Wil... Voir plus

Noté 4 sur 5 étoiles

Good price and Prompt delivery. Only two issues - 1. Goods arrived on my doorstep without any communications whatsoever from the carrier so I had no idea the rims were shipped. 2. Website rim tech... Voir plus

À propos de l'entreprise

  1. Magasin de pneus

À propos de Tyreleader.ie

Écrit par l'entreprise

Since our establishment in 2016, we have become a leading player in the European online tyre market. This success is based on the trust of many professionals and the preference of hundreds of thousands of consumers. Our reputation is built on three pillars: rigor, excellence, and competitive pricing.

Our expert teams are committed to offering you an exceptional customer experience, supported by efficient logistics and optimized processes, ensuring maximum satisfaction with every purchase.

Our commitment? To consistently offer you the best prices on the market. For your tyre needs, choose excellence and reliability by choosing our company.

Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

9 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Toutes les langues

Noté 5 sur 5 étoiles

Delighted with the quick delivery

Delighted with the quick delivery. I've ordered tyres for both my motorbikes and my wife's car from tyre leader and cant complain at all about the quality of the tyres and the speed of delivery

23 mars 2026
Noté 1 sur 5 étoiles

…wrong order

Ordered a set of pirelli tyres but they sent the wrong make and size,I've been trying with over a week to get the company to collect the wrong tyres and send right ones but all I get is request for more pictures,worst company I've ever dealt with for customer service no phone calls only email

16 mars 2026
Avis spontané
Logo de Tyreleader.ie

Réponse : Tyreleader.ie

We’re sorry to read about this mix‑up and the time it’s taking to sort it out.

When the tyres received don’t match the brand/size ordered, our service after-sales team usually needs a few specific photos (labels on the tyres, DOT, and the delivery label) to confirm the reference and organise the next step with the carrier. That said, we understand how frustrating it is to be asked repeatedly.

If you already have an open request by email/ticket, please reply here with your ticket number (or order number) and we will prioritise your case internally so an agent can review it quickly and move it forward without unnecessary back‑and‑forth.

If you don’t have a ticket yet, please open one via your secure customer account (or our contact form / live chat), so our team can access your order and arrange the appropriate solution.

Noté 5 sur 5 étoiles

I've used tyre leader a few times and…

I've used tyre leader a few times and always found them to be good on price. The delivery was quick and the tyre arrived in good order. So if you can afford to wait a few days and have someone who can fit the tyre, perfect.

20 mars 2026
Noté 1 sur 5 étoiles

Incorrect tyre was delivered

Incorrect tyre was delivered. Refused delivery. Customer service take 24hrs to respond and at that don't respond to the ticket raised. When I finally get a reply I am told the correct tyre cannot be sent out, also I have to wait for the returned tyre to be scanned back at the warehouse before a refund can be started. The refund should take between 1 to 2 weeks. Firstly I should have to wait for a warehouse scan as I never took receivership of the goods. Tracking is showing as being returned. Secondly send me what I ordered. Worst and slowest customer service I have experienced. My order was placed on the 11th of March. I still have no tyres and am out of pocket 130 euro. If you do order just hope you get what you ordered otherwise your in for some hardship.

14 mars 2026
Avis spontané
Logo de Tyreleader.ie

Réponse : Tyreleader.ie

We’re sorry for the inconvenience and the delay you’ve experienced — especially as you refused delivery because the tyre received didn’t match your order.

As you’ve already raised a ticket, we’re escalating it internally so it can be handled as a priority and you can get a clear update as quickly as possible.

Regarding the refund: even when delivery is refused, the return must be physically received and scanned at our warehouse before our system can start the refund process. We understand this feels unfair when you never took possession, but it’s the control point that allows us to confirm the parcel is back in our network. Once it’s received, the refund is then processed as quickly as possible (the timeframe can vary depending on banking delays).

About sending the correct tyre: if our team advised it can’t be shipped, it’s typically due to availability/logistics constraints at that moment — but your ticket will be reviewed to confirm what options are still possible.

If you share your order number or ticket ID (either here or via the ticket), we’ll ensure the team picks it up urgently and provides you with the next concrete step.

Noté 1 sur 5 étoiles

I ordered two tyres and only one…

I ordered two tyres and only one arrived. Luckily it was to a fitter who had a ring doorbell and was able to provide evidence of the driver only delivering one tyre then walking away immediately. I raised a ticket with Tyreleader and since then have made feel like the whole thing is my fault, have been asked to contact the courier myself and received absolutely no apology. Eventually after saying that my contract of sale is with Tyreleader not the courier, they said they would raise a ticket with the courier. I asked for a refund or a replacement in the meantime as I urgently need the tyre and was told "we don't do replacements". I have asked for a timeline for when this will be resolved and been told they can't provide one. Still no apology or any indication that it is appreciated that it is over a week later I am still no closer getting the tyre that I paid for. I appreciate that Tyreleader cannot be held responsible for a carrier issue, but they are responsible for ensuring I get what I paid for and that the communication with customer service at least acknowledges that this a problem. Really disappointed and feel totally helpless. Ticket number 2809833.

10 mars 2026
Avis spontané
Logo de Tyreleader.ie

Réponse : Tyreleader.ie

We’re sorry for the situation and for the way the communication has made you feel — we understand how frustrating it is to be waiting over a week for an item you paid for, especially when you need it urgently.

Thank you for sharing your ticket number **2809833**. As a ticket is already open, we’re **prioritising your case internally** so our after-sales team can handle it as quickly as possible.

A quick clarification: orders can **sometimes be split into multiple parcels** due to transport constraints, but given what you’ve described (including the Ring doorbell footage), this does sound like a delivery anomaly that must be investigated with the carrier. You should not be left to manage that on your own.

Please reply directly in ticket **2809833** (if you haven’t already) with:
- the **Ring doorbell video or screenshots**, and
- any **delivery emails / tracking details** you received.

Once the carrier investigation confirms the outcome, our team will be able to propose the most appropriate solution (e.g., shipment resolution or other remedy in line with our process). We can’t promise a specific timeline at this stage because it depends on the carrier’s formal feedback, but we agree you should be kept clearly informed of progress — and we’ll make sure your file is followed up accordingly.

Noté 1 sur 5 étoiles

What an absolute nightmare

What an absolute nightmare. Avoid at all cost. No way you can talk to a human being. Ordered 4 matching tyres only 2 arrived the other 2 cancelled out of stock although still showing as available on the website. I requested 4 replacement matching tyres or my total outlay refunded and what was the procedure for returning the 2 tyres I was stuck with. then the week long nightmare began. Wouldn't answer emails opened a ticket on the website 4 messages left and no reply. Left a message on WhatsApp and ended up conversing with Ai for a week. Did everything Ai advised still no reply. Spoke to my bank who advised me to wait 15 days then try and get a charge back. This was my last message on the ticket after a week and then to avoid refunding the whole amount they refunded me for the 2 missing tyres and still no contact . After a truly horrendous experience I'm now stuck with 2 tyres after ordering a new set from Oponeo which came within 2 days hassle free. Absolutely horrendous. Avoid . Unfortunately I can't leave less than 1 star 😕 feel free tyreleader to comment with your Ai below

13 mars 2026
Avis spontané
Logo de Tyreleader.ie

Réponse : Tyreleader.ie

We’re sorry to read about this experience — especially the lack of follow-up after you opened a ticket. That’s not the level of service we aim to provide.

As you’ve already created a support ticket and sent several messages, we won’t ask you to open a new one. We’re escalating your case internally now so an agent can review it as a priority and come back to you with the appropriate next steps regarding the 2 tyres you received (return procedure and the options available, depending on the order details).

To help us locate your file quickly, could you reply here with your ticket number (or order number), or add a short message to the existing ticket with the subject “Review site escalation”? An agent will then pick it up and respond as soon as possible.

Regarding the stock issue: availability can change very quickly and, in some cases, the website update may lag — but we understand how frustrating it is when you ordered a full matching set and only part of it could be fulfilled. We’ll make sure this is checked in your case as well.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus