Eufy Avis 

Battery life isn’t a long before next charge

Purchased the Eufy x10 pro3 years ago. Worked ok for 14 months when it started having problems. I was told it was the batteries so I purchased new ones from Anker but this did not work so was told it could not be fixed but I could purchase a vacuum only for a few hundred pounds. I purchased the new rebuilt one and then decided to purchase the new S1 pro as it had just been released. I have now had the S1 pro 14 months which I paid £999 for and it too has stopped working. I got in touch with Anker again and told them about the problem to which they told me it was again out of warranty. I told them them that I have in the past 3 years spent over £2000 and each of the products only lasted 14 months each so they reluctantly agreed to fix it. Today I have received an email saying that it cannot be fixed and if I want to buy a refurbished one I can have it for 50% off. I told them that their products must be inferior if they only last 14 months and that I would not be trusting my money with them again. I worked it out and it would have been cheaper to have hired a cleaner for 5 hours a month than it would have to purchase defective equipment sold by a terrible manufacturer. They must know that there is a problem as some items now carry a 2 year warranty. Shame I love gadgets but this company is a big NO NO.

Delivery was delayed, but it arrived and was well packaged. In terms of the system: I've found the Eufy system relatively easy to set up, with the HomeBase 3, E10 display and entry sensors connecting without difficulty. The system is also straightforward to monitor through the Eufy app, with the individual devices clearly accessible.
The E20 entry sensors have been particularly responsive. Notifications are received almost immediately when a monitored door is opened, which gives confidence that the system is detecting events promptly.
My main criticism so far is the alarm/siren functionality. The alarm duration feels too short for an external security system. I would prefer the siren to continue for longer, particularly where an external siren is intended to attract attention. It would also be useful to have an option for the homeowner to manually reactivate the siren remotely if an intrusion is continuing after the initial alarm has stopped.
The physical mounting of the entry sensors could also be improved. The supplied double-sided adhesive is convenient but doesn't feel particularly robust for long-term installation, and one sensor detached shortly after installation.
The S4 cameras have not yet been installed or tested, so I would not include their performance in the rating at this stage. Their image quality, motion detection, tracking, night vision, solar performance and reliability will need to be assessed once they are operational.
So far: easy to set up, very responsive notifications and a good app experience, with some room for improvement around sensor mounting and alarm functionality.

Simple set up and good cleaning qualities.

Great cameras, doorbell and home hub.
Excellent customer service from the Eufy customer care team.
Would recommend, combination of stylish functional and intuitive products coupled with exceptional customer service.

Please stop bloating my homebase and app with software for lawn mowers and vacuum cleaners and whatever else. I simply bought a home security camera system please consider a lite app version purely for home security.

The Cameras have worked well and solar power units have maintained power through even gloomy days.

Good availability of spare parts at reasonable prices. We've managed to keep ours alive for over 5 years now

Great product.

On a 48 hour delivery you never delivery on time as you hold it at your delivery depot for two days be four you deliver the parcel so no your service needs a lot of update and deliver the parcels on time like it says on the label

So quick excellent service

it does record some time but it should do all the time when detect human

Don't know how I managed before, absolutely brilliant.

Have enhanced my home security and am impressed by the quality and easy to use features. It was easy to install, is easy to use, and half the price of my existing cctv. Customer service was superb and responsive making a welcome change to companies using online chat bots. Would recommend for unobtrusive home security.

Great system, easy to install and good video quality. They do sell better and more expensive cameras but I'm happy with these.

Order R020301498291S was delivered, but the Video Doorbell E340 (Battery Powered) – Black was missing from the parcel.

I reported this to Eufy straight away and expected a straightforward replacement to be arranged. Instead, I just keep getting AI responses, both when trying to deal with the issue by phone and by email.

I still haven’t had a proper conversation with a human being, and I still haven’t received clear confirmation that my missing doorbell has actually been dispatched.

There was also a promotional free gift advertised with the HomeBase Professional S1 which was missing from the delivery.

The main issue is simple: I paid for the E340 doorbell, it was not delivered, and I am still waiting for Eufy to properly acknowledge and resolve this.

This should not require repeated chasing. I just want actual human support, confirmation that the missing item has been dealt with, and a clear answer on when my doorbell will be sent.

The new battery is fine and was very easy to fit but it did take longer than expected to arrive.

Very happy to wake up every morning knowing my Eufy has hoovered and mopped!