No stars if I could. SCAM. I ordered HORI Racing Wheel APEX (PS4, PS5, PC) 1 Dec 25. £104 taken from my account, order confirmed on email but according to website my order is still ‘processing’. I ha... Voir plus
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Lisez les avis des autres
Back when they were ultimate gaming paradise I had no issues. I am currently now been waiting FOUR MONTHS for them to sort an RMA out. The customer service having just one contact is awful, because th... Voir plus
Hi, I bought item near April. At first I did not check that website as I bought it. Unfortunately what started me worrying was huge amount of one star reviews and issues that people had. From my persp... Voir plus
Hi, I bought item on 5th of November. At first I did not check that website as I bought through clearpay so I thought "legit". Unfortunately what started me worrying was huge amount of one star review... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Paragon Gaming is a boutique company run by gamers, for gamers. Our mission is a simple one. To provide the best customer service experience that you can find. All your questions will be answered quickly and thoroughly. We are here to help and advise on your next purchase. Once you've decided what your next purchase will be, it will be shipped to you quickly and securely, with every purchase earning you points to be exchanged for a loyalty reward.
Coordonnées de contact
Royaume-Uni
- ultimategamingparadise.com
3,0
Moyen
309 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Pleasant purchase experience
Pleasant purchase experience. Excellent black friday price. Legit seller!
4 décembre 2021
Was skeptical ordering at first and…
Was skeptical ordering at first and initially some delays with my order, although UGP put it right. Excellent customer service, i would recommend, prices are also reasonable.
19 novembre 2021
Avis spontané
All ok many thanks
15 novembre 2021
Game
Good service ,game arrived large due to Royal Mail but we were kept well informed.
Would not hesitate to use again.
15 novembre 2021
Réponse de Paragon Gaming
Thank you for your understanding & your review. :)
Pre Order PS4 Game
Whilst the pre order game did not arrive on release day, UGP kept me informed and the game arrived the following day (held up at sorting office).
9 novembre 2021
Réponse de Paragon Gaming
Thank you very much for your understanding & your review. :)
Great
Great price and next day delivery. Was a bit hesitant as I haven't heard of them before but service was excellent.
8 novembre 2021
Brilliant, fast and reliable.
Never heard of this site before, but glad I decided to buy. Was better value and arrived the very next day. Will use them exclusively in the future.
8 novembre 2021
Although order item 4 weekw bwfoe…
Although order item 4 weeks before release it arrived 8 days after it should i shamefacedly apologise for lack of gift. Thank you for your reply to my concerns glad to hear things are in place to ensure better customer service.
8 novembre 2021
Réponse de Paragon Gaming
Apologies again for the delay in Call of Duty being delivered. Regardless of the delay we experienced on day of dispatch, 8 days for delivery is a lot longer than usual and something we're as unhappy about as you are.
We have enabled DPD as a delivery option for games now which is a more reliable service for those time sensitive orders.
Your return has been received and a refund issued.
Kind Regards,
UGP
Pre ordered call of duty in September…
Pre ordered call of duty in September it turned up 4 days late and now have to wait extra time for a returns label to be sent out
8 novembre 2021
Réponse de Paragon Gaming
Hi,
Apologies again for the delay but as explained in our email on the Friday when the game was meant to be delivered, and personally to yourself when you emailed in, the issue was out of our control being that there was a hold up at our end of the delivery network that affected all orders for that Thursday that Call of Duty was due to be shipped to everyone.
Your return label was generated prior to your review being left so if you haven't got that, please get in touch and we can re-send it. As soon as we receive your return, your refund will be processed.
Kind Regards,
UGP
great service
7 novembre 2021
I ordered the game and it came can’t…
I ordered the game and it came can’t ask for more really
5 novembre 2021
Excellent 👌
1 novembre 2021
Efficient and nice price!
The game arrived 2 or 3 days after the purchase and was in perfect state. Will definetly buy there again!
11 octobre 2021
Pre ordered and arrived on release day!
Pre ordered a game and it turned up on the day the game came out, and was over £10 cheaper than elsewhere!
10 octobre 2021
Great deal
Order arrived next day as promised, have waited until I could verify that the parts were working before leaving feedback. Couldn't be happier with the experience and will definitely be using again.
10 octobre 2021
Would leave zero stars
Would leave zero stars - preordered x2 FIFA 22 & still not arrived. Blaming Royal Mail for delay 😡😡
Thank you for your reply however I think you’ll find that my contract is with yourself & not Royal Mail therefore it is not my responsibility to track where these orders are! They have not been received and therefore I would like a full refund for both orders as I find it hard to believe that 2 separate shipments; sent on different days both get delayed/lost; I have emailed the address below to advise of this!!!!!!!
5 octobre 2021
Avis spontané
Réponse de Paragon Gaming
Hi Suzanne,
Very sorry to hear that your order hasn't arrived still. Please get in touch with us as soon as possible so we can take your order details and pass them on to Royal Mail to ascertain the whereabouts of your order.
All FIFA 22 pre-orders were dispatched on Wednesday or Thursday last week, prior to Friday's release date. You will have received an email containing the shipment reference number which will need to pass on to Royal Mail. This number is proof of postage as it's only generated once a label is generated and then tracks when and item has been delivered and to where it has been delivered.
If it's deemed lost, then we will be more than happy to refund you or send replacement copies.
Royal Mail are typically extremely reliable but we do see about 0.6% of consigments have issues with either being delivered slowly or, unfortunately, not being delivered at all. This statistic applies to both Royal Mail and DPD, our chosen delivery service providers.
I appreciate you may have already been in contact with us, but please follow up as we don't know if something isn't delivered without being informed about it.
Please get in touch with us by sending an email to support@ultimategamingparadise.com. This will open a ticket in our ticketing system and we can take things from there.
Kind Regards,
Ultimate Gaming Paradise.
Item received in excellent condition
Item received in excellent condition, fast delivery and on time. Thanks.
5 octobre 2021
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