No stars if I could. SCAM. I ordered HORI Racing Wheel APEX (PS4, PS5, PC) 1 Dec 25. £104 taken from my account, order confirmed on email but according to website my order is still ‘processing’. I ha... Voir plus
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Lisez les avis des autres
Back when they were ultimate gaming paradise I had no issues. I am currently now been waiting FOUR MONTHS for them to sort an RMA out. The customer service having just one contact is awful, because th... Voir plus
Hi, I bought item near April. At first I did not check that website as I bought it. Unfortunately what started me worrying was huge amount of one star reviews and issues that people had. From my persp... Voir plus
Hi, I bought item on 5th of November. At first I did not check that website as I bought through clearpay so I thought "legit". Unfortunately what started me worrying was huge amount of one star review... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Paragon Gaming is a boutique company run by gamers, for gamers. Our mission is a simple one. To provide the best customer service experience that you can find. All your questions will be answered quickly and thoroughly. We are here to help and advise on your next purchase. Once you've decided what your next purchase will be, it will be shipped to you quickly and securely, with every purchase earning you points to be exchanged for a loyalty reward.
Coordonnées de contact
Royaume-Uni
- ultimategamingparadise.com
3,0
Moyen
309 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Réponse de Paragon Gaming
Hi Mangwa,
Please check your email for your tracking number & link - your order is at your local Post Office after delivery was attempted on January 5th. You will have a card detailing which post office your order is at.
If you have any questions, please get in touch.
KR,
Ultimate Gaming Paradise
Fast delivery
Fast delivery. Perfect condition. Packaged well. I Was finding it difficult to secure a physical copy of Tactics Ogre Reborn on switch. Thanks alot guys.
5 janvier 2023
Excellent and quick delivery
Whilst looking to purchase a new CPU I came across the one I wanted at ultimate gaming paradise in stock and at a very competitive price. At first I had a few doubts on whether to buy such an expensive component from a company I've not heard of before but after reading some reviews I decided to give them a go. Due to the Christmas closing I was hoping they would be able to dispatch my order before they closed for new years. I ordered late on Wednesday (5pm ish) and they managed to dispatch it the same day with delivery next day!! Couldn't be happier with the service.
29 décembre 2022
Avis spontané
Quick delivery for item requested
10 décembre 2022
Excellent for PS5 games
I preordered a PS5 game. I hadn’t tried before but took a chance because it was a good price and reviews were OK. I'm glad I did as it was delivered on release day, good communication and no problems. Will definitely use again
6 décembre 2022
Réponse de Paragon Gaming
Hi Liam,
As was explained via your email, your order was caught up in the strike action on Wednesday and Thursday - sorry if you missed the notices on the site alerting people to the strike action impact and that orders will be delayed.
In your email chat yesterday, we indicated that your order would be with you today (Friday) and I can see that your order has now been delivered.
Kind Regards,
Matt @ Ultimate Gaming Paradise
Rudeness lies and no effort to sort the issue they caused
Claim to have stock they don’t have send email saying finished processing you’re order send tracking number that doesn’t work only to not receive item on the day to the have to spend numerous hours chasing it up to be told you’ll have to wait another week as they don’t have the stock and won’t be posting it till the following week because of strikes even though the strikes don’t effect the post office. You’d think for telling someone their order was complete they would make the effort to post it Thursday so it get here Saturday instead using strikes as an excuses don’t shop here unless you want to wait for ever for you’re things and be made to feel like a idiot for asking where you’re items are . Especially when you’re paying for 24 hour tacked
21 novembre 2022
Avis spontané
Réponse de Paragon Gaming
We take all 1-star reviews very seriously as they are what we use to make our service and operating procedures better. While we hate getting one; without them, we can't always see what areas require work to improve.
We've reviewed the customer's engagement with us fully and take issue with a few points.
- At no point was anyone rude, abrasive, dismissive, condescending or abrupt. In fact, the customer thanked the operator on the day for keeping their cool.
- The strikes do not impact the Post Office as the Post Office is a completely separate company from Royal Mail and has been since 2013 when the government privatised Royal Mail. As such, none of our shipments go anywhere near the Post Office and we can't ship anything via the Post Office.
The review fails to mention how we remedied the situation. We were, in fact, able to get the customer their order on the Thursday - 1-day later than planned - as we had some stock arrive early and ahead of the strike that week.
In an effort to apologise for the delay, we also shipped with the game a copy of the limited edition pre-order launch poster that came with the Steelbook limited editions for the game in question - Pokémon Violet & Scarlet.
The issue at the root of this review is that if there is an issue while packing an order and it can't be shipped, we email orders that can't be fulfilled with an update but on this day, that didn't happen which meant the customer was left expecting an item that was never sent. It is standard for emails to be sent with tracking information when a label is printed for shipping - but problems can occur during packing causing an order to be delayed.
Brilliant experience shopping with…
Brilliant experience shopping with these and fast delivery too
27 octobre 2022
Amazing and friendly perfect service
4 novembre 2022
I have not received my…
I have not received my refund!!!!!!!!!!!!!!!
It has been a long time and it’s completely unacceptable.
6 novembre 2022
Réponse de Paragon Gaming
Hi Sam,
Not sure you've got the right company here - we processed your refund at 4:16PM on October 28 and you will have received an email confirming the refund.
We say to allow 10 days for the funds to clear your account but they should be with you by now but the refund has been processed, the automatic email sent and confirmation sent via the ticket.
Kind regards,
Ultimate Gaming Paradise
Delivery was fast very good products…
Delivery was fast very good products fast service
1 novembre 2022
First Class product and professional…
First Class product and professional service. Highly recommended.
28 octobre 2022
Ordered gotham knights on pre order…
Ordered gotham knights on pre order didn't come still showing as not dispatched no communication from them won't let me cancel order. First and last time I use these
11 octobre 2022
Avis spontané
Réponse de Paragon Gaming
We've got to take this one and is entirely on us but has highlighted a need to make an adjustment to some procedures with managing pre-orders and shipping so it won't happen again. Richard's order managed to skip the pre-order stage and go straight through to shipping as if it were in stock but wasn't, being it was a week prior to launch that the order was placed. Thus, we never shipped it as it had made it's way through to the shipped order status.
While we don't like causing genuine 1-star reviews, they are invaluable as they highlight areas of weakness for us to then improve and do better as a result.
Apologies again for the balls up, Richard.
Kind Regards,
Ultimate Gaming Paradise
Great service
Was a bit wary as such a good price for game compared to other stores but service was top class, ordered Sunday and received on the Tuesday. Superb.
18 octobre 2022
Avis spontané
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