Unity Insurance Services Avis 

614
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a query about our Scout Groups existing cover in relation to public liability. I rang the help line and picked `other queries' as an option and was answered almost immediately. I spoke to Maddie... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We've used Unity insurance for our store for the last 2 years. Everyone has been helpful, I think the price is reasonable and the renewal went through smoothly.

Noté 4 sur 5 étoiles

Straightforward annual renewal all done by emails. My only negative is that the reminder arrived in my inbox just 7 days before the due date and we were away! This caused a bit of stress to check an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Kylie was really proactive when specifying the cover we needed at renewal, so much better than just a form or invoice to renew. A time to talk properly about changes was suggested and was arranged for... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence d'assurance
  2. Courtier d'assurances

Écrit par l'entreprise

Unity Insurance Services is a charity-owned, specialist insurance broker committed to supporting the charity sector for their insurance needs. We work closely with our clients and a wide range of insurance providers to arrange tailored insurance solutions, ensuring you find the right protection – even for the most challenging risks. Our goal is to ensure you have the right insurance in place so you’re fully protected, allowing you to focus on what matters most: achieving your charity’s goals. Whether it’s insurance for charities, youth groups, or other not-for-profit organisations, we’ve got you covered. At Unity Insurance Services, we don’t just arrange insurance; we actively support the not-for-profit sector. As part of the youth charity, the Scout Association, we Gift Aid 100% of our profits to charity, helping young people develop vital skills for life. We specialise in providing insurance for Scout groups, Girlguiding units, Boys’ Brigade Councils, charities, CICs, and other community groups. Our experienced, empathetic team offers expert advice to over 7,000 charity organisations and manages more than 10,000 policies. As a charity specialist insurance broker, we invite you to join the Unity community. Call us on 0333 0917 010, and let us help protect what matters most.


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4,7

Excellent

TrustScore 4.5 sur 5

614 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,7

Tous les avis

(614)

139 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent

Excellent, really understanding of the varied nature of Sea scouting and requirements of what is needed.
Great service, which we could not be beaten.

10 avril 2025
Avis spontané
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Réponse de Unity Insurance Services

That is fantastic, thank you! We certainly do our best to understand and obtain the right policy to suit the needs of each of our clients, so great to hear that is appreciated.

Noté 4 sur 5 étoiles

Renewal paperwork comes really late…

Our renewal paperwork comes really close to renewal date so you have to be thinking about the renewal date and be looking at other quotes before the one from unity arrives.

4 avril 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your kind review, Gill

Noté 5 sur 5 étoiles

Good service

Very straightforward process to find policy that suited our needs at an affordable price.

8 avril 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you John, glad that we could help you find the policy that was just right for you

Noté 5 sur 5 étoiles

Professional staff, great products.

Really great comms with friendly and profession staff. They were there for all of our queries and as we have several policies, they make it so easy!

2 avril 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you Fay, that is great to hear, I will share your comments with the team, it will make everyone's day!

Noté 5 sur 5 étoiles

Great specialist service

They were proactive, professional and friendly with a great understanding of working with the charity sector. They made everything very easy.

13 mars 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you Paul, you have highlighted every aim of Unity Insurance. I am sharing your kind comments with all, in particular, Rob, your Account Handler.

Noté 5 sur 5 étoiles

A timely reminder of the renewal date…

A timely reminder of the renewal date and excellent communication thereafter. The premium staying the same is a refreshing change. Thank you.

3 avril 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your review, another happy customer!

Noté 5 sur 5 étoiles

Quick & easy to renew insurance

Quick & easy to renew insurance, dealt directly with a member of the team, no long telephone queue, competitive price.

20 mars 2025
Avis spontané
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Réponse de Unity Insurance Services

Appreciate your feedback, glad that we could provide the level of customer service you required and cover could be arranged at a good price for you.

Noté 5 sur 5 étoiles

We needed a quote at short notice and…

We needed a quote at short notice and there was a very quick turnaround

3 avril 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you Claire, glad that we could provide assistance so quickly for you, really appreciate your comments

Noté 5 sur 5 étoiles

Good

Good, professional and efficient service. Have used Unity for many years.

25 mars 2025
Avis spontané
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Réponse de Unity Insurance Services

You are very kind, Linda, thank you! Glad to see that your Group continue to use Unity for your insurance needs and that we provide a great level of customer service.

Noté 5 sur 5 étoiles

Happy Scout Group

They recently got in touch and apologised for not doing so sooner. We discussed our requirements and the policy was in place that afternoon. Been using them for some years now and very happy with the service.

27 mars 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you very much, David, glad that we could turn all around so quickly and that you remain happy with Unity and the services we provide. A happy Broker also!

Noté 5 sur 5 étoiles

Kirsten at unity took a complex query…

Kirsten at unity took a complex query and set of requirements and was able to build a straightforward cost effective policy that worked for our charity!!

2 avril 2025
Avis spontané
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Réponse de Unity Insurance Services

Fantastic news, John. A great level of customer service from Kirsten and I will share your kind comments with her and the Unity team

Noté 2 sur 5 étoiles

Many issues

We experienced a multitude of issues with Unity, staff leaving and not handing us over, our building valuation coming back and us not being told for 3 months despite us being “severely underinsured” and being chased for renewals we have already agreed on multiple occasions. The only justifications for 2 stars was one particular staff member who went above and beyond to sort the mess out for us and the fact that Unity provide a unique level of cover for scout groups that can’t be found elsewhere.

2 avril 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your feedback. We have logged your concern with the relevant team for further investigation. A member of our team will be in touch with you soon.

Noté 5 sur 5 étoiles

New Unity Customer

We have a particularly challenging requirement and Bradley Scott made very sure that our new insurer both understood and covered that requirement. I have never been asked so many questions, but Unity saved our charity a very significant sum compared to our previous quote. Very pleased with the service and very happy to be helping Scouting at the same time.

31 mars 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you kindly, Bill! Your kind words have been shared with Brad and the Unity team. We can certainly say that our questioning is thorough and allows us to obtain exactly the cover required for your charity at a competitive price as you have made testament to.

Noté 3 sur 5 étoiles

It seemed almost as if we were a brand…

It seemed almost as if we were a brand new client rather than one of long standing because we were asked such questions as date and type of construction of the buildings which one could expect to be already on file. The first quote for renewal was 41% higher than the previous year which was offered to us without any explanation as to the reason. However we received a revised quote that we were able to accept. Lucy was extremely courteous and put up with my moaning admirably!

31 mars 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your feedback, John, greatly appreciated. We will look to see if there is a way to make improvements in this respect. We want to ensure that you are provided with the correct level of cover at a competitive premium at the same time as ensuring that all the information we have is up to date.

Noté 5 sur 5 étoiles

I wish we had found you many years…

I wish we had found you many years ago.The most straightforward process to renew our insurance .
Extremely good price class service.You set a standard others will struggle to follow.Thank

21 mars 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you Clive, we are so pleased to have been able to help your Charity and greatly appreciate your really kind words, they mean a great deal to Unity

Noté 5 sur 5 étoiles

What a professional and personable…

What a professional and personable team. Such a delight to deal with and great value too as every penny counts in our charity organisation. Natalie was super and so efficient. Thank you

31 mars 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you, Mrs B! I will share your kind words with Natalie and the Unity team

Noté 5 sur 5 étoiles

Extremely efficient and professional…

Extremely efficient and professional support from Bradley. We were very happy to receive the quote which was better than the previous supplier and does what we need.
As a small charity we were delighted to find someone who looked at what we needed rather that assuming we needed much more. Thank you

17 mars 2025
Avis spontané
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Réponse de Unity Insurance Services

So glad to hear you received such an excellent level of service, Pat. The right level of cover at a good price covering your charity's needs. Exactly as it should be!

Noté 5 sur 5 étoiles

1st time user of Unity

1st time user of Unity. I asked quite a few questions and got the answers back quickly. Some answers were good new and other were not - but it gave me a clear picture of what I needed for the Scout group. ran it past the trustees and sorted!! easy to do and happy to use again!!!

6 mars 2025
Avis spontané
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Réponse de Unity Insurance Services

Thank you Mr Dexter, glad that you have a great experience in your first time dealing with Unity. We are here as and when you need us for future queries.

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