Unity Insurance Services Avis 

613
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I had a query about our Scout Groups existing cover in relation to public liability. I rang the help line and picked `other queries' as an option and was answered almost immediately. I spoke to Maddie... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Straightforward annual renewal all done by emails. My only negative is that the reminder arrived in my inbox just 7 days before the due date and we were away! This caused a bit of stress to check an... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Excellent Customer Service Due to the ill health of the leader who had previously dealt with our insurance I had to change over ownership, everyone I spoke to at Unity were incredibly helpful in exp... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Kylie was really proactive when specifying the cover we needed at renewal, so much better than just a form or invoice to renew. A time to talk properly about changes was suggested and was arranged for... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Agence d'assurance
  2. Courtier d'assurances

Écrit par l'entreprise

Unity Insurance Services is a charity-owned, specialist insurance broker committed to supporting the charity sector for their insurance needs. We work closely with our clients and a wide range of insurance providers to arrange tailored insurance solutions, ensuring you find the right protection – even for the most challenging risks. Our goal is to ensure you have the right insurance in place so you’re fully protected, allowing you to focus on what matters most: achieving your charity’s goals. Whether it’s insurance for charities, youth groups, or other not-for-profit organisations, we’ve got you covered. At Unity Insurance Services, we don’t just arrange insurance; we actively support the not-for-profit sector. As part of the youth charity, the Scout Association, we Gift Aid 100% of our profits to charity, helping young people develop vital skills for life. We specialise in providing insurance for Scout groups, Girlguiding units, Boys’ Brigade Councils, charities, CICs, and other community groups. Our experienced, empathetic team offers expert advice to over 7,000 charity organisations and manages more than 10,000 policies. As a charity specialist insurance broker, we invite you to join the Unity community. Call us on 0333 0917 010, and let us help protect what matters most.


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4,7

Excellent

TrustScore 4.5 sur 5

613 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,7

Tous les avis

(613)

138 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Request for T&Cs check

My request was dealt with very quickly and professionally

3 juin 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you kindly, Will, glad that you were pleased with the level of service provided to you. Hope to assist you further in the future.

Noté 4 sur 5 étoiles

Insurance renewal.

Renewal arrived well in time.

8 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your kind feedback, Jane, glad that renewal ran smoothly and in good time

Noté 4 sur 5 étoiles

Very helpful, prompt & competitive

Very helpful and prompt in addressing enquiries. Never had issues with price and no outrageous premium hike with year on year on renewals.

25 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Delighted to hear you have had an excellent experience with Unity from start to finish. We look forward to supporting you again in the future!

Noté 5 sur 5 étoiles

Damage to our Mess tents

We Made an insurance claim after two of our Marquees were damaged. The staff at Unity helped us with the claim and turned it round very promptly.

12 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you kindly for your comments, Michael, they are greatly appreciated. We are so pleased that we could assist you with your claim quickly, assistance when need it the most.

Noté 5 sur 5 étoiles

The professionalsm of the staff

The professionalsm of the staff was superb and the prompt resenses to my enquiries. Very easy to renew with the company

1 juin 2026
Avis spontané
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Réponse de Unity Insurance Services

Delighted to hear you have had an excellent experience with Unity from start to finish. We look forward to supporting you again in the future!

Noté 5 sur 5 étoiles

As a Scouts treasurer I have been using…

As a Scouts treasurer I have been using Unity for years and have always been impressed with their professionalism and service.

28 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your continued support Guy. Happy to hear you have been impressed with our professionalism and service over the years!

Noté 5 sur 5 étoiles

This is my 4th year of working with…

This is my 4th year of working with Unity, and a pleasure as always. Timely, competitive quotes, and good account management.
Can’t compliment Kylie enough for her customer service.

4 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you Lindsay for your continued support. Pleased you have found our service reliable. We will pass your comments along to Kylie and the rest of the team!

Noté 3 sur 5 étoiles

Records not updated for correct person…

Records not updated for correct person to receive the information of renewal of insurance. Person who received thought it was fraudulent.
On checking it wasn’t so paid and documents came through and believe records are now updated.

1 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your feedback Alan. We have logged your concern with the relevant team for further investigation.

Noté 5 sur 5 étoiles

Excellent service as always.

As always Unity we're e collect from start to end of the process.

13 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Delighted to hear you have had another excellent experience with Unity from start to finish. We look forward to supporting you again in the future!

Noté 5 sur 5 étoiles

Super friendly and supportive

Alex was great at talking us through what we needed for our CIC insurance. Communication and amendments all dealt with swiftly and in a super friendly manner. Thank you for all the support and taking the stress out of the admin task so we can get on with what we do best!

24 avril 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your lovely feedback. Happy to hear that Alex was able to support you throughout your CIC insurance process and make everything clear and straightforward. We will pass your comments along to Alex and the team.

Noté 5 sur 5 étoiles

Always good to have timely reminders…

Always good to have timely reminders that policy is due for renewal and polite re-reminders! Emails replied to quickly. It's good to know Unity is there for us as a Scout Group.

20 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your feedback Brenda. Delighted to hear that our renewal reminders were helpful and that you found our team polite and responsive.

Noté 5 sur 5 étoiles

Unity Insurance contacted us via email…

Unity Insurance contacted us via email in plenty of time to remind us that our Insurance Policy was due to expire. I left it a while and they sent another reminder.
I then contacted the office and spoke to a very polite member of staff who was very helpful and was able to organise the Policy for the next year.
All very painless ... apart from the part where we had to part with money!

6 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your kind review Elizabeth. We are really pleased to hear our reminders were helpful and that our team was able to arrange your renewal smoothly and efficiently.

Noté 2 sur 5 étoiles

you keep increasing my premiums way…

you keep increasing my premiums way above inflation, if I make a claim I can understand THAT, but when I am good payer and no claims ABOVE INFLATION GREED COME TO MIND.

9 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your feedback David. We have logged your concern with the relevant team for further investigation.

Noté 5 sur 5 étoiles

A 5 star experience.

Very timely and friendly communication with a quotation meeting all the Group's needs; and well below last year's cost.

30 avril 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your kind review Lindsey. We are delighted to hear you experienced timely, friendly communication and that the quotation met your Group’s needs while providing great value compared to last year.

Noté 5 sur 5 étoiles

Swift outcome of claim

Swift outcome of claim. Really understand what scouting camps and events are all about and the difficulties we can encounter.

18 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your feedback Amanda. Pleased to hear your claim was handled swiftly and that our team understands the realities of scouting camps and events.

Noté 5 sur 5 étoiles

Excellent, Professional Service

Upon renewing our insurance Rob at Unity was able to answer all of my questions, which greatly simplified the process and ensured the cover was tailored to our exact needs. All communications were extremely professional and contacting Unity by the telephone was quick and simple. I was really impressed by the quality of the service! Well Done!

1 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your feedback Ian. Delighted Rob could support you and make the renewal process straightforward while tailoring your cover to your needs. We appreciate your kind comments and will pass them along to Rob!

Noté 5 sur 5 étoiles

very helpful and answered all questions…

very helpful and answered all questions asked about renewing the policy, renewal cost hadnt increased very much . Last minute request to increase equipment and contents was processed within an hour and policy was renewed. We have been with them for more than 8years ,. qqqqqqqwqould recommend

1 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your kind review Fraser and for your continued support over the past 8 years. We are pleased to hear that our team was able to answer all your questions and keep your renewal increase minimal.

Noté 5 sur 5 étoiles

Professional staff

Professional staff who were very prompt to reply with good information in response to my questions

30 avril 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your feedback Mike. Glad to hear our team was professional and prompt, and that the information provided was helpful in answering your questions.

Noté 5 sur 5 étoiles

Helpful and Patient

Helpful and Patient, given time to process and assess the quotes without feeling rushed

13 mai 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your kind feedback. We are pleased to hear you found the service helpful and patient, and that you felt comfortable taking the time needed to review your quotes.

Noté 5 sur 5 étoiles

Easy policy renewal

On receiving our policy renewal I telephoned the company to make an amendment to the policy and found the staff to be really helpful, knowledgable and efficient.
The whole process was very easy.

10 avril 2026
Avis spontané
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Réponse de Unity Insurance Services

Thank you for your review. We are pleased to hear that our team was helpful, knowledgeable, and efficient, and that making changes to your renewal was quick and easy.

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