I had a query about our Scout Groups existing cover in relation to public liability. I rang the help line and picked `other queries' as an option and was answered almost immediately. I spoke to Maddie... Voir plus
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Lisez les avis des autres
We've used Unity insurance for our store for the last 2 years. Everyone has been helpful, I think the price is reasonable and the renewal went through smoothly.
Straightforward annual renewal all done by emails. My only negative is that the reminder arrived in my inbox just 7 days before the due date and we were away! This caused a bit of stress to check an... Voir plus
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Kylie was really proactive when specifying the cover we needed at renewal, so much better than just a form or invoice to renew. A time to talk properly about changes was suggested and was arranged for... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Unity Insurance Services is a charity-owned, specialist insurance broker committed to supporting the charity sector for their insurance needs. We work closely with our clients and a wide range of insurance providers to arrange tailored insurance solutions, ensuring you find the right protection – even for the most challenging risks. Our goal is to ensure you have the right insurance in place so you’re fully protected, allowing you to focus on what matters most: achieving your charity’s goals. Whether it’s insurance for charities, youth groups, or other not-for-profit organisations, we’ve got you covered. At Unity Insurance Services, we don’t just arrange insurance; we actively support the not-for-profit sector. As part of the youth charity, the Scout Association, we Gift Aid 100% of our profits to charity, helping young people develop vital skills for life. We specialise in providing insurance for Scout groups, Girlguiding units, Boys’ Brigade Councils, charities, CICs, and other community groups. Our experienced, empathetic team offers expert advice to over 7,000 charity organisations and manages more than 10,000 policies. As a charity specialist insurance broker, we invite you to join the Unity community. Call us on 0333 0917 010, and let us help protect what matters most.
Coordonnées de contact
Suite 8, Business Park, BN15 8UW, Lancing, Royaume-Uni
- 0345 040 7702
- unityinsuranceservices.co.uk
4,7
Excellent
614 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Very helpful and was easy to contact
30 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you Rhian, glad that you received a good level of customer service, I will share your comments with the Unity team
Very professional and friendly to deal with
Our charity insurance renewal with another broker came in at a ridiculously increased price so I looked around for other brokers. Unity came up and so I gave them a try. Kirsten was very helpful and professional as well as being friendly. She understood our needs, answered my many questions and eventually got us a very good price and I look forward to dealing with Unity in the future. An added bonus is that their profits go to the Scouts, not anonymous shareholders.
23 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you for your kind feedback, LB, that is greatly appreciated. I will share your comments with Kirsten and the rest of the team and we look forward to assisting you further.
The renewal went through very smoothly…
The renewal went through very smoothly but we added two extra things. One of these has caused a lot of problems with asking questions. It is still not resolved after nearly a month. We feel that the questions being asked are being over thought by the insurers.
6 août 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you for your comments, Beryl, much appreciated, we will look into further to ensure all is resolved promptly for you.
Excellent Service
Natalie was incredibly helpful in helping the group. It was coming up time for us to renew our policy and Natalie phoned as a courtesy and took me through how to renew the policy and arranged for emails to be sent. She was professional, polite and helpful. We would highly recommend Unity's services in the future.
6 août 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you for your kind review Steve, I will make sure that your kind words are passed onto Natalie.
Efficient service
I asked for a quote for some equipment insurance. More information was requested, and once I provided this, I received a premium within a week, and within a couple more days the premium was paid and the policy was live. Friendly, helpful service from the person I dealt with throughout, thank you.
10 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you, as always, Joy! So glad that we continue to provide a great level of service to you and we always appreciate your feedback.
Lack of time to look for alternative quotes
The renewal took place smoothly. The only negative comment I have, which I have expressed before, is the short time between the issue of the renewal and the actual renewal date. This doesn't give time to look for comparison quotes, which is probably why insurance brokers do this, but also can be an issue if somebody is away e.g. on holiday.
15 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you for your kind feedback which will duly be shared with the team, it does appear that there is a further need for improvement to be made in issuing documents to the Group giving you adequate time. That will be addressed further
Unity's personal and professional…
Unity's personal and professional approach ios a breath of fresh air when arranging insurance services!
8 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
We really appreciate your very kind comments, Steve. We want to provide the best level of service to our customers at all times so it is great to hear that is exactly what you received.
We have been insured with unity a…
We have been insured with unity a few years and never had any problems ,they always remind us in plenty of time to arrange renewal ,always polite , professional ,and really helpful 😀 thank you Rob for all your help and support 😀
10 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you for your loyalty and kind feedback, Marlene, so pleased that we can continue to assist your organisation and that you have received such great customer service from us.
Unity were very helpful in the renewal…
Unity were very helpful in the renewal process, making it easy to complete.
4 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you very much for your feedback, greatly appreciated. Glad that we could make this a smooth process for you.
Great customer service
Great customer service, queries handled promptly. Clear charging structure and good value price.
4 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you for your kind comments, Ivan. Glad that we could help you and that you were happy with the service provided to you.
We have been with Unity for a long…
We have been with Unity for a long time, I stopped looking for other quotes 10 years ago as they are very efficient and helpful. When we got our building we meet in they were very helpful with good advice. Never had to claim but good to know they are behind us if anything went wrong.
17 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you so much for your kind review, Mark. I am so glad that we continue to provide the level of service that keeps the Group happy and loyal to Unity, it is truly appreciated.
A quick response
A quick response, providing a quotation which matched our needs.
15 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Glad that we could help you so promptly, Kerie, thank you for your feedback.
Getting the right result
WEehad a potentially challenging situation with our insurance but our contact at Unity was able to obtain the required result and was extremely helpful and supportive through the process.
GC. Chair of Trustees 169 Bristol Scout Group
17 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Really appreciate your kind words, Graham, glad that we could help you throughout this process and resolve.
Very fast turn around and great service!
15 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you kindly Ed, glad that we could provide such a prompt service for you!
Réponse de Unity Insurance Services
Thank you Chris, we really appreciate your kind comments
Approachable Account Handler
The time and sensitivity given to understanding our needs as a small community charity.
27 juin 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you for your feedback, Trish, that is greatly appreciated. So glad that we could help your charity, please reach out to us if there is anything more we can do for you!
Good Service
Pleased with the response I received and the service given.
I would recommend them.
1 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you Charles, glad that we could help you and provide a good level of service, your kind words are appreciated.
Very quick replies
Very quick replies, great customer service, exactly what I want and need!
7 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you John, glad that you received such a great level of customer service! I will pass on your kind comments
Ibstock Scout Group
I was looking to extend our Policy to cover our fundraising event, Lynsey was very prompt in replying to my request and guided me through the Process.
Very efficient and Excellent service.
8 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you very much for your kind feedback. So glad that you received an excellent level of service from Lynsey, that is always our aim!
Great customer service
Bradley has been very efficient & helpful - much appreciated especially as time has been rather restricted.
3 juillet 2025
Avis spontané
Réponse de Unity Insurance Services
Thank you very much for your review, it is greatly appreciated. So glad that we could assist you although time was tight, we certainly try our best!
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