Universal Beds Avis 

Zero customer service!

That don’t even deserve 1 star , company a complete joke #scam.

The delivery date when ordering is just a lie so you complete on the sale.

The website says all bed delivered within 2weeks, I’m 3 weeks in and still no update or delivery date.

Try ring the number on the website, it goes to answer phone and you won’t get a reply.

I’ve left 4 calls now,

So customer service is dreadful.

I’ve emailed non stop , asking to cancel the order due to delays, and emails are ignored with them only answering sections of the email.

All they need to say is the bed will be delivered on this date and reason for it dragging on.

If you’re honest with a customer , and keep them updated. 9/10 you won’t get any push back as everyone in the loop.

This is the worst company I’ve dealt with and not even received the bed yet, I hope there no issues there as the quality of service will take forever to fix .

So Mark and Avoid this Company

DO NOT USE THIS COMPANY. GAZETTE NOTICE OF RESOLUTION FOR WINDING UP.
Notice timeline for UNIVERSAL BEDS LTD (11275669)
Meetings of Creditors19/09/2023 Appointment of Liquidators04/10/2023 Resolutions for Winding-up04/10/2023 such winding up.”

Notice timeline for UNIVERSAL BEDS LTD (11275669)
name : Abbas Sultan Mohammed, Director now trading under LWS TRADING

INTERESTING SCAM PLAN --- YOU PURCHASE THE GOODS, YOU DO NOT RECEIVE THE GOODS, YOU CLAIM FROM YOUR BANK AND HE WILL GET AWAY WITH TAKING THE MONEY FOR NOTHING, THIS IS WHAT HAPPENED WITH ME

Took my money about 6 weeks ago, still no goods. No reply to emails and just noticed the site is unavailable now... just about to phone my bank. I'm disgusted! in the current financial climate, noone is in a position to just throw their money away like this :(

Took money and never received goods!
Reported to fraud and bank.
Noticed website been taken down

I wished I had read the reviews but this company is a scam I paid and not received the order. Made numerous calls and emails - why are they still
Able to operate on google? Look at all the others here - the same thing with them

Order was placed and payment made. We were advised that the item would be delivered within 3- 10 days. We did not hear anything from them at all but waited until the 11th working day before chasing. Multiple e-mails have now been sent with no response. Calls ring out and are then cut off. The company had very positive reviews until recently but they are clearly now experiencing issues. Really wish we had read the recent reviews before placing the order.

paid for a bed which was never delivered. almost £500 with no
reply to emails, phone calls- nothing. my poor son has had to sleep on a mattress on the floor for weeks now as we try and claim the money back. avoid at all costs

Bed not delivered within time frame indicated. Tried to contact company via online form, email and phone several times. NO response whatsoever. They don't answer the phone, don't reply to emails and goodness knows what they do with their online form. Now trying to obtain refund, but not holding out much hope, so will have to get Credit Card company involved.

If I could give a minus I sure would have. I ordered and paid a headboard on the 15th July 2023 and I have not received it. I've sent umpteen emails got no reply I've also phoned and guess what yes it just rings out. Absolutely disgusting behaviour from said company who are really just yet another scammer. You are nothing but thieving lowlife things

absolutely shocking - ordered a headboard 3 weeks ago which stated it would be delivered within 3 - 10 working days have emailed them 3 times with no response and still no headboard but money has been took!!!

AVOID AVOID AVOID. They take your order and then nothing, they don’t send your item and don’t reply to emails. Judging by other reviews this is how they work. The positive reviews must be fake, I would strongly advise anyone to avoid.

I’ve been trying to contact them using the phone and email addresses getting no response and no bed has been delivered despite the tracker stating it was. Think somethings gone wrong with this company as great reviews up until beginning of July 2023

If I could give less stars I would, quick enough to take my money yet a month later still no headboard received. Wish I would of read the reviews & now having to fight with my credit card company for a charge back!

We were sent our bed with the main part missing the mattress is on the floor in the middle of the frame took 4 weeks to get the new part to be delivered and it was the wrong size for our bed we’ve been calling 4 times everyday and no answer from anyone now stuck with a ottoman frame that doesn’t fit our bed and still sleeping on the floor !!

They do not answer the phone or emails. I have no idea if I am getting my bed or not. Wish I had read the reviews first

Beware do not purchase. Pay for headboard but nothing received

Ordered a bed a few weeks ago .. no response from the company via call or email .. terrible service

KEEP AWAY from universal beds
they take your money, no update on progress
never answer calls /emails
DO NOT BUY

Ordered a headboard changed my mind
Cancelled within the 24 hrs per their terms & conditions
No reply to emails & nobody answering calls
Quick to take your money
Con artists !!!!!! Scammers so beware !!!!!!!!!!! Do not buy anything from them & dare change your mind
Will be getting a refund through bank not these scammers
Stay away spend your money elsewhere
Would give no stars!!!!!