uno Avis 47

Update 2: OK, first issue. I was able to use Uno's secure customer portal to set up a Direct Debit today. I was disappointed to find that despite my bank account details being *collected* securely, this was immediately rendered pointless. Because in short order Uno sent me an email to "confirm" my bank account details, containing my bank account number and sort code in plain text. So there's now a copy of my bank account and sort code on every server that email travelled through. Thanks, Uno.

I work as a software developer in secure environments, and it really amazes me how careless companies can be with customer data. It's like just don't get it at all (or just don't care.) Sending customers automated emails to "inform" them of something they just told you is as pointless as it is insecure. Best practice when using email is to pretend that you're standing on a soap box in a busy street and shouting your message to the world; because that's about how secure email actually is. That's why the Direct Debit wasn't set up via email in the first place.

Update: I ordered fibre broadband 2 days ago after my previous ISP unfortunately went bust. I'm up already (though I did have an existing FTTC installation that was supplied by the same downstream supplier, which appears to have made things faster.) Uno were pretty honest that 5th January would more likely have been the date of activation had I not previously been set up and just needed my username/password changed to get set up with them. But they gave my username/password quickly enough for me to be able to try connecting, and it worked.

I can't ask for better service. Uno were helpful throughout, and answered the questions I asked via email, getting back to me within 12 hours each time. They were honest about what they could and couldn't do. And their knowledge of their products was excellent. I'm really impressed with their service; their high customer satisfaction ratings were why I chose them, and I've not been disappointed. I highly recommend them.

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To be honest, I'm switching to them now, so this review will evolve. But they appear highly-rated, and I have high expectations that they'll be as good as my last ISP.

My previous ISP, Fast.co.uk, unfortunately went bust on 13th December. Their service in the 10 years I was a customer was exemplary. Any time there was an issue, my fault or theirs, their support was on the ball to sort it out. e.g., a couple of times over the years my Debit Card expired and I forgot to tell them. Instead of cutting me off, they called and sorted it out by getting my new card details. On other occasions when they had an outage for some reason or other, their status page kept customers informed and if you emailed support they typically got back to you within the hour, middle of the night or not.

Uno seems to be pretty good too. They, like Fast, have a status page. They answered pretty quickly some queries via email about switching, and gave me pertinent advice about what is and isn't possible to provide. That's what I look for in the companies I buy from - honesty, and competence. I find if you instead look for just the cheapest solution, you generally get a service that is worth every penny you didn't pay for it.

These guys are currently the top-rated ISP for customer service. As were Fast at the time I switched to them in 2005. They are not the cheapest, just the best. Here's hoping I'll have as many good years with them as I did with Fast. The one thing that leaps out at me already is that they don't have a TrustPilot account - I consider this a Good Thing. I've noticed a correlation between companies that actively manage (whitewash?) their profile on here, and ones that just let customers post what they like, warts and all. It says something about a company when they're highly-rated without having to pay TrustPilot to whitewash their reputation.

I'll update this review with my own experience, which I'm sure will be as positive as those below.

Been with Uno for many years now in different properties, made the switch after previous ISP couldn't even get youtube streaming correct.

Ever since then not had a single thing go wrong (apart from the odd BT hiccup), no filtering, no throttling, just a fast internet connection.

Made the jump to Fibre when the cabinet got connected, Ordered the migration on there website, switch over on the day was seemless and now getting a solid 80/20.

Yes it does cost a bit more than the deals you see on the TV from Talk Talk / Plusnet / Sky but I'd rather pay the bit extra than not having to deal with those compaines customer care departments.

So really A++ for Uno, no reason to switch away.

The age old saying of 'you get what you pay for' is especially relevant when it comes to Broadband. Uno may be slightly more expensive than the big ISPs, but the difference in quality makes it entirely worthwhile.

We get the maximum speed from our connection through all hours of the day, there's no congestion or throttling at peak times.

If you want an internet connection that just works, there's no reason to look anywhere else. The service is fantastic, the support is fantastic, and if you move your line rental over as well, it isn't much more expensive than the bigger ISPs either.

I've been with Uno for 6 years now and have no reason to even consider moving away. As a bonus, I don't have to faff about with shopping around between all the big providers every 12-18 months.

Focused on customer service rather than market share.

Just fab, green cab went live and was checking every day until i could order. Active a week later due to the fantastic people at UNO and can't thank their promptness any more. Good service, good speeds and good support. Comparing to my old broadband supplier the grass is certainly greener and glad I moved.

I've been an Uno Customer for the last 4 months. The broadband I have from them is probably the best i've ever had from an ISP. Their staff are great and very quick to help, one of their support guys Matt (i think?) managed to solve a router problem almost instantly going well beyond what I'd expect from a line only service that I pay for.