FRAUDULENT COMPANY After trying to make a single fasttrack airport security booking with this company I have discovered that I have subsequently been defrauded of 4 monthly payments of €39.90 for a... Voir plus
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Collected over 50 cards used this app quite often; now I tried to redeem my cards for the FTL status, however I haven’t received any information after redeeming my cards! It’s been now approximately... Voir plus
As with previous content from subscribers. I fell foul of this scam, only noticing when they emailed me my first ebook. I contacted my credit card as I thought it was fraud, but later realised that bo... Voir plus
L'entreprise a répondu
I must change my opinion about uptrip after this firm or company refunded me after my complain. I believe now that they are honest and reliable. My sincere apologies. (uptrip.co is scam. They charged... Voir plus
L'entreprise a répondu
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Mauvais
69 avis
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A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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1 stella solo perché non se ne possono…
1 stella solo perché non se ne possono dare 0.
Non comprate qua perché vi addebiteranno tre giorni dopo 40 euro extra per un abbonamento che non hai mai fatto e non ti daranno mai un rimborso.
4 septembre 2026
Avis spontané
Réponse de Uptrip
Buongiorno Daniele,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il percorso di prenotazione e il servizio successivo le abbiano causato frustrazione e preoccupazione.
Comprendiamo le sue osservazioni riguardo alle informazioni presentate durante il processo e al servizio che lei afferma di non aver previsto. Prendiamo seriamente questo tipo di feedback e apprezziamo che abbia deciso di segnalarci la sua esperienza.
La invitiamo a controllare la sua casella email per eventuali comunicazioni del nostro Customer Service relative al suo caso. Se necessita ancora di assistenza, il nostro team potrà verificare la situazione e rispondere alle sue domande.
Grazie per aver dedicato del tempo a condividere il suo feedback.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Fraud got tickets for trip to Prague…
Fraud got tickets for trip to Prague castle next I know taking another €39.90 from my account without my permission. Refused to refund me but when said report prove it’s a subscription they have now refunded me however still waiting on money to come into my account. AVIOD at all costs
2 septembre 2026
Avis spontané
Réponse de Uptrip
Hello Laura,
Thank you for sharing your experience and for updating others about the outcome of your case. We’re sorry to hear that your experience with the booking process caused you frustration and concern.
We’re glad to hear that our Customer Service team has since confirmed the resolution of your case. We understand that you are still waiting for the funds to appear in your account, and we appreciate your patience while the process is completed.
If you need any further assistance or an update regarding your case, please check your email for communication from our Customer Service team or contact us directly.
Thank you for bringing your concerns to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
0/10
0/10
SCAM - they charge 40euro on top of the pass you pay every month without you agreeing / knowing.
19 août 2026
Avis spontané
Réponse de Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that the service you experienced left you frustrated and concerned.
We understand your comments regarding the additional service you say you were not expecting and your concerns about how this was communicated during the booking journey. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
It’s a scam
It’s a scam!
I was charged €39,90 the next day, for a subscription that I never signed up for.
I had to block my card and I am currently disputing with my bank to have the money back.
DO NOT use this website!
29 août 2026
Avis spontané
Réponse de Uptrip
Hello Diana,
Thank you for sharing your experience. We’re sorry to hear that you were surprised by a service you say you did not intend to sign up for and that this situation caused you concern.
We understand your feedback regarding the information presented during the booking journey and how the subsequent service was communicated. We take your concerns seriously and appreciate you bringing this to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scammers need to be shut down.
Scammers need to be shut down.
Tried to order a fast track at airport for £9. It was not available and was instantly refunded. Fair enough.
Since then they have taken £35 and attempted to take several more. None of this was authorised at sign up. What service would I even be paying for?
23 juin 2026
Avis spontané
Réponse de Uptrip
Buongiorno Paul,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il servizio Fast Track che stava cercando di prenotare non fosse disponibile e che il successivo percorso del servizio abbia generato preoccupazione e frustrazione.
Comprendiamo le sue osservazioni riguardo alle informazioni presentate durante la prenotazione e al servizio che ci descrive come non previsto. Prendiamo seriamente questo tipo di feedback e apprezziamo che abbia portato la situazione alla nostra attenzione.
La invitiamo a controllare la sua casella email per eventuali comunicazioni del nostro Customer Service. Se necessita ancora di assistenza, il nostro team potrà esaminare la sua esperienza e rispondere alle sue domande.
Grazie per aver dedicato del tempo a condividere il suo feedback.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Abbonamento non voluto
Ho prenotato dei biglietti,
Che sono stati addebitati e subito rimborsati per "problemi tecnici",
Mi sono ritrovato con un abbonamento per un e-book che NON avevo chiesto ( e ne sono sicuro ) da 39.9 €.
Non rimborsati
Seguito: dopo circa 20 gg mi sono stati rimborsati i 39,9€.
Grazie.
26 août 2026
Avis spontané
Réponse de Uptrip
Buongiorno Raffaele,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che la sua prenotazione non sia andata a buon fine a causa di problemi tecnici e che il successivo percorso del servizio abbia generato confusione e frustrazione.
Comprendiamo le sue osservazioni riguardo al servizio e alle informazioni presentate durante il processo di prenotazione. Prendiamo seriamente il suo feedback e apprezziamo che abbia deciso di segnalarci questa situazione.
La invitiamo a controllare la sua casella email per eventuali comunicazioni del nostro Customer Service relative al suo caso. Se necessita ancora di assistenza, il nostro team potrà verificare la sua esperienza e fornirle il supporto necessario.
Grazie per aver dedicato del tempo a condividere il suo feedback.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Purchased a one off security fast…
Purchased a one off security fast track. I received an email to say there was problem and it had failed and I would be refunded for the cost of the fast track. Thought that was the end of it but have just seen I've been charged for a subscription for 2 months. For what I am not sure. Avoid this company!
27 août 2026
Avis spontané
Réponse de Uptrip
Hello Millie,
Thank you for sharing your experience. We’re sorry to hear that your Fast Track booking could not be completed as expected and that you were subsequently surprised by a service you say you did not intend to sign up for.
We understand your concerns about the booking journey and the information provided along the way. We take your feedback seriously and appreciate you bringing this situation to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Comprato dei biglietti per Saint…
Comprato dei biglietti per Saint Michel,non ricevuti ,ricevuto invece abbonamento non voluto di 39 euro per non si sa bene cosa .. Contestato adesso aspetto rimborso per eventualmente alzare valutazione.
20 août 2026
Avis spontané
Réponse de Uptrip
Buongiorno Luigi,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il servizio che cercava di prenotare non ha soddisfatto le sue aspettative e che il successivo percorso del servizio le abbia causato confusione e frustrazione.
Comprendiamo le sue osservazioni riguardo alle informazioni ricevute durante il processo e alla situazione che ci descrive. Prendiamo seriamente questo tipo di feedback e apprezziamo che abbia deciso di segnalarcelo.
La invitiamo a controllare la sua casella email per eventuali comunicazioni del nostro Customer Service relative al suo caso. Se necessita ancora di assistenza, il nostro team sarà lieto di verificare la sua situazione.
Grazie per aver dedicato del tempo a condividere la sua esperienza.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Un disservizio gestito bene
Mi ero logato per acquistare dei biglietti per l'ingresso al museo di Vienna e mi avevano addebitato l'importo ma non ho ricevuto i biglietti e mi è stato immediatamente stornato. il giorno dopo ho avuto l'addebito di 39.90 che ho contestato e mi è stato rimborsato velocelmente, sono stati corretti
15 août 2026
Avis spontané
Réponse de Uptrip
Buongiorno Antonio,
Grazie mille per aver condiviso la sua esperienza e per aver aggiornato gli altri utenti sull’esito della sua situazione. Siamo lieti di sapere che il nostro Customer Service ha gestito rapidamente la sua richiesta e che il problema è stato risolto in tempi brevi.
Ci dispiace che il suo ordine iniziale non abbia potuto essere completato come previsto, ma apprezziamo molto il suo riconoscimento del supporto ricevuto dal nostro team.
Grazie per la sua comprensione e per averci dato l’opportunità di assisterla.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Absolute Scam!!
Absolute Scam!!! They pretend to sell fast track services to airports and then they take your credit card details and charge you 39.90€/month, and never provide the fast track service in the first place. Do not fall for them, do not enter your credit card details or try to buy any services from them. They charged me three months and now I am having to dispute this with my bank, and I hope I get the money back.
14 juin 2026
Avis spontané
Réponse de Uptrip
Hello Anna,
Thank you for sharing your experience. We’re sorry to hear that your Fast Track booking did not meet your expectations and that the subsequent service conditions left you frustrated and concerned.
We understand your comments regarding the availability of the Fast Track service and the information you received during the booking journey. We take this feedback seriously and appreciate you bringing your concerns to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and help address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Avoid, this is a complete scam
This is a complete scam, I purchased fast track at Naples Airport and found myself signed up for a subscription which cost me 3 times the original purchase. They claim it is clear on their website, it is not. Steer well clear robbing 🤬. If i could give them a zero rating I would.
24 juin 2026
Avis spontané
Réponse de Uptrip
Hello Val,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the Fast Track service left you frustrated and concerned.
We understand your comments regarding the additional service you say you were not expecting and your concerns about how the information was presented during the booking journey. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scammers!!!
I was also a victim of these scammers. two days ago, they charged me a 39 euros, but I immediately attacked them, wrote to them, threatened them with all the institutions. I contacted the bank to block them and initiate dispute resolution processes in accordance with EU legislation. Today I received a letter from them that they will return the charged money to me! Don't give up
17 août 2026
Avis spontané
Réponse de Uptrip
Hello Laimonas,
Thank you for sharing your experience and for updating others about the outcome of your case. We’re glad to hear that our Customer Service team followed up with you and that you received confirmation that the matter would be resolved.
We understand that the situation was frustrating and appreciate you taking the time to share your experience with our service. We hope the follow-up from our team has provided you with the assistance you were looking for.
Thank you for bringing your concerns to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Ungerechtfertigte Abbuchung
Ich wollte Karten für die Westminster Abbey buchen und musste dafür meine Kreditkartennummer angeben. Dann kam eine Nachricht, dass sie doch keine Karten verfügbar hätten und meine Zahlung canceln. Es wurden aber unauthorisiert 39,90 € für vermutlich die Registrierung abgebucht. Scheint vielen in den letzten Tagen so zu gehen. Habe meine Bank informiert.
17 août 2026
Avis spontané
Réponse de Uptrip
Hallo Anne,
vielen Dank, dass Sie Ihre Erfahrung mit uns teilen. Es tut uns leid zu hören, dass die von Ihnen gewünschten Tickets für Westminster Abbey nicht verfügbar waren und dass der weitere Verlauf für Sie unerwartet und frustrierend war.
Wir verstehen Ihre Bedenken hinsichtlich des Buchungsprozesses und der Informationen, die Sie im Zusammenhang mit Ihrem Besuch erhalten haben. Wir nehmen Ihr Feedback ernst und möchten sicherstellen, dass solche Erfahrungen sorgfältig geprüft werden.
Bitte prüfen Sie Ihren E-Mail-Posteingang auf Nachrichten unseres Kundenservice-Teams zu Ihrem Fall. Falls Sie noch Unterstützung benötigen, können Sie sich gerne an unser Team wenden, damit Ihre Situation geprüft werden kann.
Vielen Dank, dass Sie uns auf Ihre Erfahrung aufmerksam gemacht haben.
Mit freundlichen Grüßen,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
An absolute scam
An absolute scam, they essentially stole 40 euros from me, after selling me entrance tickets to something, which the day after they informed me they couldn't even give me due to "issues". So no entrance tickets and 40 euros lost.
14 août 2026
Avis spontané
Réponse de Uptrip
Hello Nicholas,
Thank you for sharing your experience. We’re sorry to hear that the service you were trying to book could not be fulfilled and that this left you feeling frustrated and disappointed.
We understand how concerning it can be when a requested service is not available as expected. We take your feedback regarding the booking process and service availability seriously and appreciate you bringing this to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
They are actively hiding information
They are actively hiding information about the redemption products in their offering. Be very careful before using your currency to anything else but Points at Miles and More. I've recommend escalating this to EU, because using dark patterns in ecommerce is prohibited when its used to mislead customers. And looking at this review pool, this seems to be a wide-spread problem.
16 août 2026
Avis spontané
Réponse de Uptrip
Hello Lasse,
Thank you for sharing your feedback. We’re sorry to hear that you found the information about some of the redemption options unclear and that this affected your experience with our platform.
We understand your concerns regarding how the available products and options are presented during the customer journey. Clear communication is important to us, and we take your comments seriously, including your concerns about the use of digital design practices.
We appreciate you bringing this to our attention and sharing your perspective. If you have a specific experience you would like our team to review, please check your email for any communication from our Customer Service team or contact us directly so we can look into it further.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
AVOID!!!!
AVOID!!!!
Tried to buy a fast track for paphos airport....got an email saying it was not available and i would get a refund then ended up getting charged 39.99euros for some subscription i never used. Similiar to everyone else on here.
12 août 2026
Avis spontané
Réponse de Uptrip
Hello Bobby,
Thank you for sharing your experience. We’re sorry to hear that the Fast Track service you were looking for was not available and that the subsequent service conditions left you frustrated and concerned.
We understand your comments regarding the availability information and the additional service you say you did not expect or use. We take this feedback seriously, particularly when the customer journey does not match what a customer anticipated.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and address any remaining concerns.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam! Never use it
It is very misleading, I only use it for one time payment for buying a ticket but was somehow subscribed to the ebook and charged 39.9 Euro the next day. There is completely no confirmation about the subscription. I know nothing about it and be charged money for subscription. Totally cheating company, never use it again
10 août 2026
Avis spontané
Réponse de Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience left you feeling misled and frustrated, particularly regarding the service you say you were not expecting after your initial purchase.
We understand your concerns about the information provided during the customer journey and the lack of confirmation you experienced regarding the additional service. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and help address any remaining concerns.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
SCAM!!!!AVOID!!!
SCAM!!!!AVOID!!!
Website said tickets avaliable for the day needed but when booked and taken payment said sorry not avaliable!
Got a refund on that transaction but next day had another for £34 for a e book subscription?
Had to log back in and cancel unwanted subscription and contact bank to try for refund!!!!
No mention of subscription and dates not avalibale for what I needed which website said were avalibale!!
12 août 2026
Avis spontané
Réponse de Uptrip
Hello,
Thank you for sharing your experience. We’re sorry to hear that the availability shown during your booking journey did not match the service availability you encountered afterward, and that this left you frustrated and concerned.
We understand your comments regarding the availability information and the additional service you say you did not expect. We take this feedback seriously, particularly where the customer journey and communication may have caused confusion.
Please check your email inbox for any communication from our Customer Service team regarding your case. If you still need assistance, we encourage you to contact our team so they can review your experience and provide the appropriate support.
Thank you for bringing these concerns to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam
Ordered a Fast Track through Liverpool Airport, and noticed a couple of weeks later "HP*uptrip.co, Greenford" appeared 3 times with amounts between £9 and £36. Barclaycard refunded all but I have no idea who this company is and what the connection is with airports.
Just to clarify, I booked fast track through HiPass Aero. I thought I was booking direct with the airport. The lesson is to check - booking direct with the airport has always been fine.
7 août 2026
Avis spontané
Réponse de Uptrip
Hello,
Thank you for sharing your experience and for clarifying how you came across our service. We’re sorry to hear that the booking process left you with concerns and that you were not expecting to interact with Uptrip in connection with your airport Fast Track booking.
Uptrip provides airport services through its platform and travel partners, including Fast Track services at participating airports. We understand that the distinction between booking directly with an airport and using a third-party service can be important, and we appreciate your feedback about the customer journey.
We take your comments seriously and would like to make sure your experience has been properly reviewed by our Customer Service team. Please check your email inbox for any communication from our team regarding your case, or contact us directly if you still need assistance.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Shady business built on unwanted charges
Lack of transparency and unwanted charges, they automatically add you to a paid monthly subscription that you never want and provide no refund. If you're looking for a Fast Track pass avoid this service like the plague.
10 août 2026
Avis spontané
Réponse de Uptrip
Hello Petrica,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the Fast Track service and the subsequent service conditions left you frustrated and concerned.
We understand your comments regarding the monthly service you say you did not expect, as well as your concerns about the way your request was handled. We take this feedback seriously and appreciate you bringing it to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
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