FRAUDULENT COMPANY After trying to make a single fasttrack airport security booking with this company I have discovered that I have subsequently been defrauded of 4 monthly payments of €39.90 for a... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Collected over 50 cards used this app quite often; now I tried to redeem my cards for the FTL status, however I haven’t received any information after redeeming my cards! It’s been now approximately... Voir plus
As with previous content from subscribers. I fell foul of this scam, only noticing when they emailed me my first ebook. I contacted my credit card as I thought it was fraud, but later realised that bo... Voir plus
L'entreprise a répondu
I must change my opinion about uptrip after this firm or company refunded me after my complain. I believe now that they are honest and reliable. My sincere apologies. (uptrip.co is scam. They charged... Voir plus
L'entreprise a répondu
1,3
Mauvais
69 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Sneaky terms and conditions sign you up…
Sneaky terms and conditions sign you up to a subscription, 24hrs later you get charged €39.90 for a random not even informative e-book for a country youre not even in, be sure not to use any of their services and unsubscribe to any of their sneaky scamming techniques
10 août 2026
Avis spontané
Réponse de Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service conditions and e-book left you feeling frustrated and dissatisfied.
We understand your concerns regarding the information presented during the user journey and the relevance of the content you received. We take your comments seriously and appreciate you bringing these aspects of the customer experience to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for taking the time to share your experience.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Pessimi! Tempo pwrso
Contattato il servizio clienti, per informazioni come clienti ITA mi è stato chiesto di riscriver in inglese (come se loro non potessero tradurre) è una volta fatto, hanno impiegato 30giorni per un “non risposta” servizio pessimo
31 juillet 2026
Avis spontané
Réponse de Uptrip
Buongiorno Davide,
Grazie per aver condiviso la sua esperienza. Ci dispiace sapere che il contatto con il nostro servizio clienti sia stato così frustrante e che abbia dovuto riscrivere la sua richiesta in inglese.
Comprendiamo quanto possa essere insoddisfacente attendere a lungo senza ricevere una risposta utile. Prendiamo seriamente il suo feedback sui tempi di risposta e sulla gestione delle richieste dei clienti.
La invitiamo a controllare la sua casella e-mail per eventuali comunicazioni del nostro team. Speriamo che il suo caso possa essere esaminato e che lei possa ricevere l’assistenza di cui ha bisogno.
Grazie per aver portato questa situazione alla nostra attenzione.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Die Seite ist Scam
Die Seite ist Scam. 20€ für fast Lane gezahlt in einer Notsituation und es hat nicht funktioniert. Innerhalb von 3 Tagen haben sie 2 mal versucht 40€ von meinem Konto abzubuchen. Diese Seite Meiden!!!!
5 août 2026
Avis spontané
Réponse de Uptrip
Hallo Niko,
vielen Dank, dass Sie Ihre Erfahrung mit uns geteilt haben. Es tut uns leid zu hören, dass der Fast-Lane-Service in einer dringenden Situation nicht wie erwartet funktioniert hat und dass Sie anschließend weitere unerwartete Aktivitäten festgestellt haben.
Wir verstehen Ihre Bedenken und nehmen Ihr Feedback zum Buchungsprozess und zur Kommunikation sehr ernst. Besonders bedauerlich ist, dass Sie Schwierigkeiten mit dem Service erlebt haben und dadurch zusätzlich verunsichert wurden.
Bitte prüfen Sie Ihren E-Mail-Posteingang auf Nachrichten unseres Kundenservice-Teams zu Ihrem Anliegen. Wir hoffen, dass unser Team Ihre Situation prüfen und Ihnen die benötigte Unterstützung geben konnte.
Vielen Dank, dass Sie uns auf diese Erfahrung aufmerksam gemacht haben.
Mit freundlichen Grüßen,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
I have just been caught out
I have just been caught out - as have many others. All I wanted was fast track through two airpots for a long haul flight this weekend !! 'There was a fault' - they said 'you wont be charged' - then early this morning £39.90 subscription charge ..!! Luckily my bank spotted it and cancelled it !!! they need to be - A clearer about this 'hidden in the small print' scam - or B taken down comletely !
5 août 2026
Avis spontané
Réponse de Uptrip
Hello Elaine Honeywood,
Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent communication caused you such frustration, especially when you were arranging fast track services for an upcoming long-haul trip.
We understand your concerns regarding the service conditions and the information presented during the user journey. We take your feedback seriously and appreciate you bringing your experience to our attention.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for taking the time to share your feedback.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
This is basically a scam
This is basically a scam that you will be charged a monthly subscription of £34. Don't touch with a barge pole.
29 juin 2026
Avis spontané
Réponse de Uptrip
Hello Susan Simpson,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you feeling frustrated and concerned.
We understand your comments regarding the monthly service and the information you received during the user journey. We take your feedback seriously and want to ensure that any concerns you experienced are properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam you into subscription
Paid for fast track at an airport and they signed me up to a €39.99 subscription without even notifying me, added it to my account once the first payment came out. Scam
27 juillet 2026
Avis spontané
Réponse de Uptrip
Hello Carl,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the fast track service and the subsequent account information left you frustrated and concerned.
We understand your comments regarding the subscription service you say you did not expect and the communication surrounding your account. We take this feedback seriously, particularly regarding the clarity of the information provided throughout the user journey.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam.
Scam.
Tried to get fastrack, did not.
I get a premium achount and fee of 39.9 €, that I did not wanted.
Do not use them.
28 juillet 2026
Avis spontané
Réponse de Uptrip
Hello kund,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the fast track service and the Premium account left you frustrated and concerned.
We understand your comments regarding the service you say you did not intend to sign up for, and we take your feedback seriously. We also want to make sure that your concerns have been properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that our Customer Service team has been able to assist you and address your concerns appropriately.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam
Scam - didn’t get the fast track, didn’t get a refund and now they have signed me up for a subscription service I didn’t request
28 juillet 2026
Avis spontané
Réponse de Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you frustrated and concerned.
We understand your concerns regarding the fast track service, the booking process, and the subscription service you say you did not request. We take your feedback seriously and want to make sure your situation is properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that our Customer Service team has been able to respond to your request and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
complete scam
complete scam. wanted fast track, without realising signed up for a ebook subscription. its all there in the fine print, but we dont look at that. they do have a big 'unsubscribe' button on the website, but 3 payments in, its a little late. that fast track better be fast.....
21 mai 2026
Avis spontané
Réponse de Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the booking process and the additional service left you feeling frustrated.
We understand your comments regarding the e-book service and the information presented during the user journey. We also appreciate your feedback about the account management options available on the website.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for bringing your experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
BE AWARE
BE AWARE
They entice you in with a chance to buy your airport fast track, then tell you that it is not available and use your card details to enrol you in their Premium + club at 39.90 EUR a month without your approval !!
DO NOT USE THIS COMPANY
26 juillet 2026
Avis spontané
Réponse de Uptrip
Hello Michael,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the booking process left you feeling concerned and frustrated.
We understand your comments regarding the availability of the fast track service and the Premium+ service you say you were not expecting. We take your feedback seriously, particularly regarding the clarity of the information provided throughout the user journey.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Scam - unauthorized subscription
On June 5, 2026, I purchased two admission tickets to the Milan Cathedral from uptrip.co.
Immediately after completing the payment, I received an email informing me that my booking could not be completed due to the temporary unavailability of the tickets and that the amount paid would be refunded. The message I received was as follows:
"We inform you that the booking of your activity - Milan Cathedral could not be completed due to temporary unavailability. We apologize for the inconvenience and hope to be able to offer you this service very soon. You will receive a refund confirmation shortly."
Shortly thereafter, I received a second email informing me that I had been registered on the platform and providing me with login credentials (email address and password), even though I had neither requested nor authorized the creation of an account or enrollment in any paid service or subscription.
Subsequently, the merchant made unauthorized charges to my payment card as follows:
June 8, 2026 – charge of EUR 39.90;
July 6, 2026 – charge of EUR 39.90.
On July 6, 2026, I reported the fraud to my bank both electronically and in writing, attaching the emails I had received and describing the fraudulent scheme. The bank has no incentive to investigate the fraud; its only legal obligation is to provide customers with a means of reporting it.
I regret that, despite the numerous reports submitted, we have been unable to stop these fraudsters.
----- UPDATE -----
I’m happy to report that, two months after reporting the fraud (September 14., 2026), I managed to get my money back. Many thanks to Banca Transilvania for their help.
5 juin 2026
Avis spontané
Réponse de Uptrip
Hello Margit,
Thank you for taking the time to share such a detailed account of your experience and for providing an update.
We’re sorry to hear that the booking process and the subsequent account and service-related communications caused you significant frustration. We understand your concerns regarding the information you received and the way your experience unfolded.
We’re glad to see that you were ultimately able to resolve the matter with your bank. We also take your feedback regarding the customer journey and the clarity of the information provided seriously, and we will take these comments into consideration as we continue working to improve the experience for our customers.
Thank you for bringing your experience to our attention and for taking the time to update your review.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
This is clearly a scam
This is clearly a scam. I will try to get a refund through my credit card company but I don’t hold much hope. Is it Colombia based?
25 juillet 2026
Avis spontané
Réponse de Uptrip
Hello Denise,
Thank you for sharing your feedback. We’d like to clarify that Uptrip is not based in Colombia.
If you would like to learn more about our company, services, or how our platform works, we encourage you to visit our website at www.uptrip.co, where you can find more information.
If you have any specific concerns regarding your experience, please also check your email inbox for any communication from our Customer Service team.
Thank you for bringing your question to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Borderline scam
The service is too slow and unreliable. I ordered fast track passes for the airport days in advance and then they only arrived the day before with no updates in between. I didn’t think they were going to come so I purchased directly in the end which obviously duplicated the cost. Then the so called “trial” period was actually charged for by a subscription fee so it’s not a trial at all. Just a very “smart” way of getting your money. This part has shades of scam. On challenging both charges and service i was told they have no control over when the airlines deliver the fast track passes. Given this information why would anyone try and offer such a service??? It’s never going to be reliable.
13 juillet 2026
Avis spontané
Réponse de Uptrip
Hello Natalie,
Thank you for taking the time to share such detailed feedback. We’re sorry to hear that the delayed delivery of your fast track passes and the lack of updates along the way caused you so much frustration.
We understand your concerns about the timing and reliability of the service, as well as your comments regarding the trial period and service conditions. We also appreciate your feedback about the communication you received when you contacted our team about these issues.
Your comments are important to us, particularly regarding the overall customer journey and the information provided throughout the process. We will take your experience into consideration as we continue working to improve the service and communication with our customers.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
this site is scammers!!!!!!!!!!!!!!!!!!!
14 juillet 2026
Avis spontané
Réponse de Uptrip
Hello Mariia,
Thank you for sharing your feedback. We’re sorry to hear that your experience with Uptrip left you feeling so frustrated and disappointed.
We take your concerns seriously and would like to make sure that any issue you experienced has been properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that we have been able to assist you and that your situation has been resolved as you expected.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Hidden subscription scam.
Used this site to book tickets to a fort in Portugal. The tickets weren't available and they reversed the payment. however the next day a subscription of 39.90 was charged on my card indicating that I subscribed to their service. This is a hidden subscription scam. Don't use this website.
9 juillet 2026
Avis spontané
Réponse de Uptrip
Hello,
Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent communication caused you frustration and concern.
We understand your comments regarding the service conditions and the subscription you say you were not expecting. We take this feedback seriously, particularly regarding the clarity of the information presented during the user journey.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to review your situation and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Esperienza pessima
Esperienza pessima. Mi sono accorta solo oggi che mi venivano addebitati €39,90 al mese da tre mesi, per un totale di €119,70, per un servizio che non ho mai consapevolmente acquistato né voluto.
Ho ricevuto un’email relativa a un presunto e-book, ma io non avevo alcuna intenzione di sottoscrivere un abbonamento mensile A NULLA.
Trovo questa modalità assolutamente poco trasparente e, dal punto di vista del cliente, mi sono sentita derubata.
Dopo aver scritto al supporto e dopo essermi arrabbiata parecchio, mi hanno inviato tre email identiche dicendo che il rimborso da €39,90 è stato elaborato e che arriverà entro 5-10 giorni lavorativi. Al momento, però, non vedo ancora nulla sul mio conto.
Aggiornerò questa recensione se e quando riceverò davvero tutti i rimborsi dovuti. Per ora posso solo dire: controllate bene gli estratti conto, perché io mi sono accorta tardi degli addebiti ricorrenti.
Esperienza da evitare.
_______________________________________________
Aggiornamento: UpTrip mi ha confermato via email che l’abbonamento è stato cancellato con effetto immediato e che non verranno effettuati ulteriori addebiti.
Mi hanno inoltre comunicato di aver disposto il rimborso completo dei pagamenti effettuati, per un totale di €119,70, quindi tre addebiti da €39,90.
Al momento sto ancora aspettando che il rimborso sia effettivamente visibile sul mio conto, perché i tempi dipendono dalla banca. Aggiornerò nuovamente la recensione quando avrò la conferma dell’accredito.
Resta comunque un’esperienza molto negativa. Mi sono accorta solo dopo tre mesi di addebiti ricorrenti per un servizio che non avevo consapevolmente acquistato né voluto. La cancellazione e il rimborso sono arrivati solo dopo aver protestato con decisione.
Il supporto alla fine ha risposto e ha promesso il rimborso totale, ma il sistema con cui ci si ritrova abbonati resta, a mio avviso, estremamente poco trasparente.
Consiglio a tutti di controllare attentamente gli estratti conto.
8 juillet 2026
Avis spontané
Réponse de Uptrip
Buongiorno Silvia,
Grazie per aver condiviso la sua esperienza e per aver fornito un aggiornamento così dettagliato. Ci dispiace sapere che il percorso iniziale e la successiva gestione della sua richiesta abbiano generato tanta frustrazione.
Siamo lieti, tuttavia, che il nostro servizio clienti abbia risposto alla sua richiesta, confermato la cancellazione del servizio e proceduto con la gestione della sua pratica. Ci auguriamo che la situazione venga conclusa secondo le sue aspettative.
Prendiamo inoltre seriamente il suo feedback riguardo alla chiarezza delle informazioni e al percorso dell’utente. Le sue osservazioni sono importanti per noi e saranno prese in considerazione per continuare a migliorare l’esperienza offerta ai nostri clienti.
La ringraziamo per averci segnalato questa situazione e per aver aggiornato la sua recensione.
Cordiali saluti,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Tried to by a fast track airport…
Tried to by a fast track airport ticket, which was cancelled and refunded straight away. A payment attempt for £34.14 made the next day and luckily my bank stopped it. There was no indication of signing up for any additional services or a subscription when I bought the fast track. Be careful! I would not recommend.
7 juillet 2026
Avis spontané
Réponse de Uptrip
Hello Charlene,
Thank you for sharing your experience. We’re sorry to hear that the booking process and the subsequent payment attempt caused you concern.
We understand your feedback regarding the service conditions and the additional service you say you were not expecting. We take your comments seriously and want to ensure that your experience is properly reviewed.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Awful...is not working properly...and…
Awful...is not working properly...and the consumer has to pay for it, as their system is not working properly..what a joke
6 juillet 2026
Avis spontané
Réponse de Uptrip
Hello Torsten,
Thank you for sharing your feedback. We’re sorry to hear that the service did not work properly and that this resulted in such a frustrating experience for you.
We understand how disappointing it is when a service does not function as expected. Your comments about the system and the overall user experience are important to us, and we take them seriously as we work to improve the service.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to assist you and address your concerns appropriately.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Failed to provide service and did not refund - yet the show as legit!
I tried booking the service and paid then got an email saying that my order cannot be fulfilled and that I will receive a refund. Instead they charged me again and I cannot reach anyone for a proper refund. - Tried calling them today and the number disconnects after 2min of waiting in the queue!!!! They also claimed in a separate email that I subscribed to their service which I did not!!! Buy beware... This is a scam.
18 juin 2026
Avis spontané
Réponse de Uptrip
Hello Paul,
Thank you for taking the time to share your experience. We’re sorry to hear that you encountered difficulties with your booking and, in particular, that you were unable to reach our Customer Service team when you tried to get assistance.
We understand your concerns regarding the booking process, the communication you received, and the difficulty you experienced when trying to contact us by phone. We take your feedback seriously and want to ensure that your situation is properly reviewed.
Please check your email inbox for any communication from our Customer Service team regarding your case. We hope that our team has been able to respond to your request and provide the assistance you needed.
Thank you for bringing this to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
Total rip off
Total rip off, Signed up for a singe one off fast track and ended up paying over 100 Euros for services I never asked for, avoid this site
27 avril 2026
Avis spontané
Réponse de Uptrip
Hello,
Thank you for sharing your feedback. We’re sorry to hear that your experience with the service left you feeling frustrated and disappointed.
We understand your concerns about the service conditions and the additional services you say you were not expecting. We take this feedback seriously and want to ensure that your concerns are properly reviewed by our Customer Service team.
Please check your email inbox for any communication from our team regarding your case. We hope that our team has been able to assist you and that your situation has been resolved in the way you expected.
Thank you for bringing this experience to our attention.
Kind regards,
The Uptrip Team
📧 contact@uptrip.co
📞 +44 20 3608 0009
🕘 Monday to Friday, 9:00 AM - 6:00 PM CET/CEST
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