The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... Voir plus
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Lisez les avis des autres
I still haven’t gotten my package. I sent an email with the correct delivery address and asked if it could be resent to that address. The problem was, I added my old address which had a different stre... Voir plus
L'entreprise a répondu
The dress is beautiful, but unfortunately when I received it, I noticed there was a hole in the back. It looked like someone had tried to repair or hide the hole by sewing it, but the stitching crea... Voir plus
L'entreprise a répondu
For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Voir plus
L'entreprise a répondu
3,1
Moyen
165 avis
Demande des avis aux clients
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I’d like to sincerely thank Ashleigh…
I’d like to sincerely thank Ashleigh for her excellent customer service. She was kind, responsive, and very professional from start to finish. She took my concern seriously, guided me through the investigation process, and helped arrange a replacement quickly. I truly appreciate all of her help and support. Thank you, Ashleigh!
19 juin 2026
Réponse de us.motelrocks.com
Hi Rima, thank you for your review. I am so pleased to hear that Ashleigh was able to help you out and this kind feedback will be passed on to the team - we really appreciate it! I hope to see you shopping with us again!
Motel x
My items came late even after paying…
My items came late even after paying for expedited shipping.
24 juin 2026
Réponse de us.motelrocks.com
Hello, I am very sorry to hear that your parcel did not arrive in the expected timeframe and we will of course be raising this with the courier as it is not the type of service we would expect our customers to receive - I apologise for the inconvenience caused.
Motel x
Réponse de us.motelrocks.com
Hello, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the customer service provided - I hope to see you shopping with us again!
Motel x
great service and quality
Package delivered on time and the jeans i ordered are amazing. great quality.
17 juin 2026
Réponse de us.motelrocks.com
Hi Virginia, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the delivery service provided - I hope to see you shopping with us again!
Motel x
I never received my package
26 juin 2026
Réponse de us.motelrocks.com
Hi Hannah, I am very sorry to hear that you have not received your order - it looks like our customer service team are awaiting a response so that they can investigate this for you, please make sure to keep in touch with the team so that this can be resolved as soon as possible. I apologise for the inconvenience caused.
Motel x
I returned my jeans to the post office…
I returned my jeans to the post office and never heard anything back from the exchange it’s been weeks
9 juin 2026
Réponse de us.motelrocks.com
Hi Sydney, I am sorry to hear that you have not yet received your exchange - it looks like you have reached out to the customer service team who have provided you with the information needed. I apologise for any inconvenience caused.
Motel x
Still havent reveived my order
18 juin 2026
Réponse de us.motelrocks.com
Hi Gabrielle, I am sorry to hear that you have not yet received your order - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for the inconvenience caused.
Motel x
you gave me the wrong item
you gave me the wrong item, when Ive tried to fix it you have not given me the right item and have been little help. I want the jeans I paid for.
22 juin 2026
Réponse de us.motelrocks.com
Hi Talia, I am very sorry to hear that you have received the incorrect item and this will be raised with our relevant teams.
I can see that you have reached out to the customer service team who have arranged a free exchange for you and offered to fast track this also - please make sure to reach out to the advisor again if you are having any issues. I apologise for the inconvenience caused.
Motel x
Unhappy Customer!
The product was the wrong size and I couldn’t exchange it for the next size up. I had to return it. I chose a store credit for the return but haven’t received it and my emails to your company go unanswered. Also, nobody answers the phone- ever!
18 juin 2026
Réponse de us.motelrocks.com
Hey Suzanne, I am sorry to hear that you have had trouble with your return. Please make sure to call during our opening hours to speak with someone from the team - it looks like you have messaged this week so I will make sure that this is looked into for you today. I apologise for the inconvenience caused.
Motel x
best jeans i own
best jeans i own, perfect rise + perfect fit in general, super hard to find jeans that fit right length-wise as a 5’3 girl but the 30” ones are absolutely perfect.
23 juin 2026
Réponse de us.motelrocks.com
Hi Charlotte, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and have found the perfect fit - I hope to see you shopping with us again soon!
Motel x
Réponse de us.motelrocks.com
Hi Chloe, I am very sorry to hear that you have received a defective item - please make sure to reach out to the customer service team so that they can take a look into this further for you. I apologise for any inconvenience caused.
Motel x
Réponse de us.motelrocks.com
Hi Diane, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
love this brand
22 juin 2026
Réponse de us.motelrocks.com
Hi Danielle, thank you for leaving a review. I am so pleased to hear that you love the brand and I hope to see you shopping with us again soon!
Motel x
I still haven’t gotten my package
I still haven’t gotten my package. I sent an email with the correct delivery address and asked if it could be resent to that address. The problem was, I added my old address which had a different street name. I sent an email explaining the problem and asked if it could be mailed to the correct address, but I still haven’t heard back yet. I would love to hear back if this is possible.
22 juin 2026
Réponse de us.motelrocks.com
Hi Cassidy, we're so sorry to hear about this. We've received your email, and our Customer Service team will get back to you as soon as possible to review your request. We understand how frustrating this situation is and appreciate your patience while we look into the best solution for you. 💖
Motel x
I loves the shirt it was perfect for my…
I loves the shirt it was perfect for my concert!
15 juin 2026
Réponse de us.motelrocks.com
Hi Chloe, thank you so much for your lovely review! 💖 We're so happy to hear you loved your shirt and that it was perfect for your concert. We hope you had an amazing time, and we can't wait to see you shopping with us again soon! ✨
Motel x
I got sent the wrong order
I got sent the wrong order, didn’t receive the multiple bikinis I ordered instead got someone else’s package. Got charged $60 in duty fees for a package that’s not mine. Now no one is helping me find my package or resolve this issue
15 juin 2026
Réponse de us.motelrocks.com
Hi Bryanne, we're so sorry to hear about your experience. We completely understand how frustrating this must be. Our Customer Service team is currently looking into this for you and working to resolve the issue as quickly as possible. Thank you for your patience while we investigate, and we'll be in touch as soon as we have an update. 💖
Motel x
Wrong Order
Customer Service and delivery were great, but unfortunately I received the wrong order. Totally understandable. I will get in touch with Customer Service to get it ironed out.
22 juin 2026
Réponse de us.motelrocks.com
Hi Randy, thank you for your understanding and for your kind words about our Customer Service and delivery! 💖 We're so sorry you received the wrong order. Our team will be more than happy to get this sorted for you as quickly as possible once you get in touch. We really appreciate your patience and hope to have the correct items with you soon! ✨
Motel x
Completely wrong order
22 juin 2026
Réponse de us.motelrocks.com
Hi Audrey, I am very sorry to hear that you have received the incorrect order - we will make sure that the customer service team takes a look into this for you as soon as possible. I apologise for the inconvenience caused.
Motel x
Not worth it?
The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at the thigh area!!
22 juin 2026
Réponse de us.motelrocks.com
Hi Bri, we're sorry to hear you were disappointed with your jeans. We understand how frustrating it is when an item doesn't meet your expectations. The smell you noticed can occasionally occur from the manufacturing or packaging process and should disappear after washing or airing out. We're also sorry the fit wasn't right for your shape. We really appreciate your feedback on both the quality and sizing, and we'll be sure to pass it on to our product team. 💖
Motel x
Réponse de us.motelrocks.com
Hi Janet, thank you so much for your lovely review! 💖 We're so happy to hear you loved the quality, speedy delivery, and your order. Enjoy your new pieces, and we can't wait to have you shopping with us again soon! ✨
Motel x
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