The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I still haven’t gotten my package. I sent an email with the correct delivery address and asked if it could be resent to that address. The problem was, I added my old address which had a different stre... Voir plus
L'entreprise a répondu
The dress is beautiful, but unfortunately when I received it, I noticed there was a hole in the back. It looked like someone had tried to repair or hide the hole by sewing it, but the stitching crea... Voir plus
L'entreprise a répondu
For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Voir plus
L'entreprise a répondu
3,1
Moyen
167 avis
Demande des avis aux clients
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I payed extra for overnight shipping…
I payed extra for overnight shipping and it arrived two days later.
15 juin 2026
Réponse de us.motelrocks.com
Hi Sloan, it looks like your recent order was delivered within the express shipping timeframe - if you have any questions please make sure to reach out to the customer service team who will be happy to take a look into this for you!
Motel x
Réponse de us.motelrocks.com
Hi Emily, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again!
Motel x
Timeless Brand
For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a part of who I am in dress and I hope they never stop delivering the style that brings me back.
The quality of clothes are good considering how I enjoy tiny breathable shirts.
8 juin 2026
Réponse de us.motelrocks.com
Hi Esther, thank you for leaving a review. I am so happy to hear that our style resonates with you and that you've been a loyal customer for five years! We truly appreciate your kind words about our quality and your continued support. We look forward to continuing to provide styles you love and seeing you shopping again soon!
Motel x
You won’t respond to my emails
8 juin 2026
Réponse de us.motelrocks.com
Hi Alex, I can see that you have emailed our team on Saturday - please note that we advise to allow 24-72hrs for a response from our customer service team, it looks like they have now been in touch with you. If you need urgent assistance please make sure to reach out via live chat or phone call during our opening hours!
Motel x
New favorite
I’ve never heard of this company and I was looking for a specific pair of shorts for my daughter who is extra tall and skinny. Most companies don’t carry and xxs so I was presently surprised. The shorts and the top fit immaculately and the quality is great especially for the price. Delivery was also very fast I received my order in 3 days when it initially said 6 so 10/10. Easily my daughter’s new favorite site!
15 juin 2026
Réponse de us.motelrocks.com
Hi Kiwandra, thank you for leaving a review. I am so pleased to hear that you have been happy with your items and the delivery service provided - I look forward to seeing you shopping with us again soon!
Motel x
The items were poor quality
The items were poor quality. Customs were not included the price so had to pay a large fee upon delivery and then to return, they don’t give you a return label. You have to pay for it yourself.
8 juin 2026
Réponse de us.motelrocks.com
Hi Simran, I am very sorry to hear that you have not been happy with your order and the delivery service provided - we do state all delivery information including customs arrangements and the returns policy on our website so I apologise if this was not clear and for any inconvenience that this has caused.
Motel x
The sizing chart was actually accurate
The sizing chart was actually accurate. First time in my life I ordered low rise jeans online and they fit perfectly!
15 juin 2026
Réponse de us.motelrocks.com
Hi Emma, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and the sizing information provided - I hope to see you shopping with us again soon!
Motel x
terrible delivery
terrible delivery, order expected four days ago and i've still heard nothing from customer service
15 juin 2026
Réponse de us.motelrocks.com
Hello, I am very sorry to hear that you have experienced an issue with your delivery - please be aware that the delivery service you selected can take 3-6 working days to arrive.
It looks like you have reached out to the customer service team who are getting this resolved for you now - I apologise for any inconvenience caused.
Motel x
My item hasn’t even arrived
My item hasn’t even arrived, the tracking system is weird and hard to work with, and the status of my order hasn’t changed in a while.
15 juin 2026
Réponse de us.motelrocks.com
Hi Gina, I am very sorry to hear that you had trouble tracking your delivery - it looks like your parcel has successfully arrived within the shipping time frame advertised and if you have any questions please make sure to reach out to the customer service team who will be happy to help. I apologise for any inconvenience caused.
Motel x
Unhelpful and issue not resolved
Unhelpful and issue not resolved.
Motel seems to have quality issues w lengths of jeans.
This is the 3 time I’ve ordered 34 inseam and pants were actually 32 inches.
5 juin 2026
Réponse de us.motelrocks.com
Hi Jennifer, I am very sorry to hear that you have experienced sizing issues with your jeans - it looks like you have reached out to the customer service team but they did not receive a response from you so that they could investigate your issue. Please make sure to speak to the team if you have any problems with your jeans so that they can get this resolved for you. I apologise for the inconvenience caused.
Motel x
Tshirts are perfect and the jeans are…
Tshirts are perfect and the jeans are really cute - totally happy with my purchase and will be buying again
4 juin 2026
Réponse de us.motelrocks.com
Hi Alex, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Love the style
Love the style, the quality is great, the price is great, and I have no problems receiving the shirt.
11 juin 2026
Réponse de us.motelrocks.com
Hello, thank you for your review. I am so glad to hear that you have been happy with your item and hope to see you shopping again soon!
Motel x
My items were sooo cute and just as…
My items were sooo cute and just as described! A bit pricey but good quality.
4 juin 2026
Réponse de us.motelrocks.com
Hi Jada, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and hope to see you shopping with us again soon!
Motel x
Réponse de us.motelrocks.com
Hi Mandy, I am very sorry to hear that your item has arrived damaged - I can see that you have reached out to the customer service team who will get this resolved for you as soon as possible. I apologise for the inconvenience caused.
Motel x
Both my daughters love motel jeans
Both my daughters love motel jeans, the long inseam is perfect.
9 juin 2026
Réponse de us.motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that your daughters love our jeans and I hope to see you shopping again soon!
Motel x
Shein quality
Shein quality. Received a swimsuit that looked like it'd be worth $12 on Shein. Thin, see-through, and non-adjustable like a child's starter bra
11 juin 2026
Réponse de us.motelrocks.com
Hi Shivaun, I am very sorry to hear that you have not been happy with your order and your feedback regarding the items will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Réponse de us.motelrocks.com
Hello, I am sorry to hear that you have been unhappy with the shipping service provided - your tracking information was sent to the email provided on the order. If you need any help with your tracking information please reach out to the customer service team as they will be happy to help. I apologise for any inconvenience caused.
Motel x
Paid for 2 day shipping 8 days ago and…
Paid for 2 day shipping 8 days ago and still haven't received order.
10 juin 2026
Réponse de us.motelrocks.com
Hi Emily, I am very sorry to hear that you have not yet received your order - it looks like you have reached out to the customer service team and a member of the team will be in touch with you as soon as possible to get this resolved. I apologise for the inconvenience caused.
Motel x
Quick and came just like pictured!
The quality was great for the cost. It arrived quickly and the piece was perfect!
2 juin 2026
Réponse de us.motelrocks.com
Hello, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
Don't buy
I've been wanting this dress for months but even though I ordered an XS, it's very boxy and INCREDIBLY see-through. Even tan underclothes will show. I had to wear it for graduation but the dress is literally a single layer of cotton.
9 juin 2026
Réponse de us.motelrocks.com
Hi Madeleine, I am sorry to hear that you have not been happy with your item and this feedback regarding the quality will be passed on to the relevant department. I apologise for the inconvenience caused.
Motel x
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