The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I still haven’t gotten my package. I sent an email with the correct delivery address and asked if it could be resent to that address. The problem was, I added my old address which had a different stre... Voir plus
L'entreprise a répondu
The dress is beautiful, but unfortunately when I received it, I noticed there was a hole in the back. It looked like someone had tried to repair or hide the hole by sewing it, but the stitching crea... Voir plus
L'entreprise a répondu
For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Voir plus
L'entreprise a répondu
3,1
Moyen
166 avis
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Réponse de us.motelrocks.com
Hi Janet, thank you so much for your lovely review! 💖 We're so happy to hear you loved the quality, speedy delivery, and your order. Enjoy your new pieces, and we can't wait to have you shopping with us again soon! ✨
Motel x
very wrinkly out the package i’m…
very wrinkly out the package i’m annoyed and the small is slightly big
22 juin 2026
Réponse de us.motelrocks.com
Hi Emily, we're sorry to hear you were disappointed with your order. We appreciate your feedback and will pass your comments about the item arriving wrinkled on to our team. As for the sizing, we're sorry the small wasn't quite the fit you were expecting. If you ever need help finding the best size, our Customer Service team are always happy to help before you place an order.
Motel x
So bummed
So bummed, after I put the skirt on and took off the tag, I noticed a huge rip in the side. The mesh is not able to be sewn together either.
17 juin 2026
Réponse de us.motelrocks.com
Hi Claire, thank you for taking the time to leave your feedback. We're so sorry to hear your skirt arrived with a fault.
We've replied to you via email and asked if you could provide some photos of the damage so we can investigate this further and get it resolved for you as quickly as possible. We look forward to hearing from you soon.
Motel x
I paid for express shipping to have my…
I paid for express shipping to have my package delivered in two days, and it ended up taking over a week for my package to arrive.
18 juin 2026
Réponse de us.motelrocks.com
Hi KC, thank you for your feedback. We're sorry to hear you were disappointed with your delivery experience.
We've looked into your order and can see that it was successfully delivered on 23rd June. We understand how frustrating delivery delays can be, particularly when you've paid for express shipping, and we appreciate you bringing this to our attention.
As a gesture of goodwill, we've refunded your postage costs. We hope this helps, and we sincerely apologise for the inconvenience caused.
Motel x
An item in my shipment was missing even…
An item in my shipment was missing even tho it says it has been delivered.
19 juin 2026
Réponse de us.motelrocks.com
Hi Monty, thank you for your feedback. We're so sorry to hear an item was missing from your order.
Our Customer Care team is currently in contact with you and is looking into this for you. We'll do everything we can to get this resolved as quickly as possible, and we appreciate your patience while we investigate.
Motel x
Hole in the dress
The dress is beautiful, but unfortunately when I received it, I noticed there was a hole in the back. It looked like someone had tried to repair or hide the hole by sewing it, but the stitching created a noticeable bulge in the fabric when the dress was worn. That's how I discovered the hole.
Since I needed the dress the very next day, I fixed the issue myself and re-sewed the hole as discreetly as possible. However, I am disappointed that a brand-new dress arrived with a hole in it.
11 juin 2026
Réponse de us.motelrocks.com
Hi Florence, thank you for taking the time to leave your feedback.
We're so sorry to hear your dress arrived with a hole. This is certainly not the standard we aim for, and we completely understand your disappointment.
We'll be sure to pass your feedback on to our quality team to help prevent this from happening in the future.
Motel x
Shirt is see through and made very…
Shirt is see through and made very cheap. Not acceptable for the price range.
18 juin 2026
Réponse de us.motelrocks.com
Hi Ashely, thank you for taking the time to leave your feedback.
We're so sorry to hear you're disappointed with the quality of your shirt. We understand how frustrating this must be, especially when it didn't meet your expectations.
We really appreciate you sharing your experience, and we'll be sure to pass your feedback on. If you haven't already, please get in touch with our Customer Care team, who will be happy to look into this for you.
Motel x
I returned my order two weeks ago and…
I returned my order two weeks ago and it was delivered back a week ago, I still have not received my refund. I contacted customer service and still nothing has been confirmed nor processed.
10 juin 2026
Réponse de us.motelrocks.com
Hello, thank you for your feedback. We're sorry to hear about your experience.
We've looked into this and can see that your refund was processed on 19th June. If the funds still haven't appeared in your account, we'd recommend checking with your payment provider, as processing times can vary.
If you still need any further assistance, please don't hesitate to get back in touch with our Customer Care team.
Motel x
Réponse de us.motelrocks.com
Hi Maya, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
The quality was terrible :( but the…
The quality was terrible :( but the return service was great
17 juin 2026
Réponse de us.motelrocks.com
Hi Natalie, I am very sorry to hear that you were not happy with your item and your feedback will be passed on to the relevant department - I am glad to hear that you found the returns process easy to complete. I apologise for the inconvenience caused.
Motel x
Overall good experience
Came quickly, enjoyed the product, and was able to return the size I didn’t want very easily
9 juin 2026
Réponse de us.motelrocks.com
Hi Saki, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the service provided - I hope to see you shopping with us again soon!
Motel x
My daughter falls between sizes
My daughter falls between sizes. You have 26 and 28 but no 27. The 26 are way shorter than 28.
10 juin 2026
Réponse de us.motelrocks.com
Hi Liliana, I am sorry to hear that we do not have the size available for your daughter - your feedback on the sizing will be passed on to the relevant team and I apologise for any inconvenience caused.
Motel x
delayed delivery in spite of paying…
delayed delivery in spite of paying extra. Ordered the product on the 15th and received it on the 22 late evening.
I am now being told by customer service that is 3-4 business days. I was informed that i would receive the order on the 19th.
Size small is also huge!
Now i am being asked to pay $7 extra to return it.
Very disappointed.
15 juin 2026
Réponse de us.motelrocks.com
Hello, I am sorry to hear that you have not been happy with the delivery service provided - it looks like your order arrived within the shipping time advertised, if this is not the case please make sure to reach out to the customer service team.
Motel x
The quality is really good
The quality is really good. I don't normally reach for velor fabric when it comes to pants. But I saw those and it was something about the leopard trim. And I tried them on and loved them even more. The shipping and delivery was also pretty fast. I'll definitely be ordering from motel again!
16 juin 2026
Réponse de us.motelrocks.com
Hi Keya, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I look forward to seeing you shopping with us again!
Motel x
Super fast and easy delivery
Super fast and easy delivery. Products came as advertised- cute and fairly affordable!
15 juin 2026
Réponse de us.motelrocks.com
Hi Alicia, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again soon!
Motel x
fast shipping and easy to do returns
9 juin 2026
Réponse de us.motelrocks.com
Hi Olivia, thank you for leaving us a review. I am so glad to hear that you have been happy with the delivery and returns service provided and I hope to see you shopping with us again soon!
Motel x
Very comfy and the feel is so soft
Very comfy and the feel is so soft, this is my first pair but definitely won't be my last.
16 juin 2026
Réponse de us.motelrocks.com
Hi Maybel, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I look forward to seeing you shopping with us again!
Motel x
Broken Dress :(
I recieved my order #US1048676 on June 20th and when I opened it I saw that the dress I bought is broken. The right strap is detached at the front of the dress. I have an event coming up and don’t have time to return and replace the dress. I sent an email to motel but did not hear anything back! I also attached photos of the broken dress in the email. Thank you!!
20 juin 2026
Réponse de us.motelrocks.com
Hi Reese, I am very sorry to hear that this has happened to your item and we will be raising this with the relevant teams. Please be aware that we advise to allow 24-72hrs for a response from the customer service team, they will work to get this resolved for you as soon as possible. I apologise for the inconvenience caused.
Motel x
The skirt didn't work out after all the…
The skirt didn't work out after all the medium was too big and the small was too small but the customer service through the exchange and return process was awesome! very receptive and helpful it was nice for a change to connect with people who care.
8 juin 2026
Réponse de us.motelrocks.com
Hi Chrissy, thank you for leaving a review. I am sorry to hear that you weren't able to find the perfect fit but I am so glad that our customer service team was able to help you out and that you were happy with the service provided - I hope to see you shopping with us again soon!
Motel x
I payed extra for overnight shipping…
I payed extra for overnight shipping and it arrived two days later.
15 juin 2026
Réponse de us.motelrocks.com
Hi Sloan, it looks like your recent order was delivered within the express shipping timeframe - if you have any questions please make sure to reach out to the customer service team who will be happy to take a look into this for you!
Motel x
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