The jeans have a strong vinegar smell as soon as you open them, the quality isn’t worth the price tag. And definitely not curvy friendly if you have a smaller waist and a thicker bottom, it’s tight at... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I still haven’t gotten my package. I sent an email with the correct delivery address and asked if it could be resent to that address. The problem was, I added my old address which had a different stre... Voir plus
L'entreprise a répondu
The dress is beautiful, but unfortunately when I received it, I noticed there was a hole in the back. It looked like someone had tried to repair or hide the hole by sewing it, but the stitching crea... Voir plus
L'entreprise a répondu
For the last five years I find myself continuing to go back to Motel Rocks for new pieces whether basic tees and tanks or dresses for special occasions. It is a brand that is starting to become a par... Voir plus
L'entreprise a répondu
3,0
Moyen
171 avis
Demande des avis aux clients
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Wrong item
Sent me the wrong item and now I have to return it, and the item I originally wanted is now out of stock.
15 mai 2026
Réponse de us.motelrocks.com
Hi Lee, I am very sorry to hear that you had received the incorrect item and that this has now sold out - we will be reviewing this with our warehouse and I apologise for the inconvenience that this has caused.
Motel x
Quality of the product was very good &…
Quality of the product was very good & it came in a timely fashion!
15 mai 2026
Réponse de us.motelrocks.com
Hi Mary, thank you for your review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
return/exchange
jeans were so well made sizing is so accurate and has such a great range, also my return/exchange was made so easy!!
8 mai 2026
Réponse de us.motelrocks.com
Hi Adele, thank you for your review. I am glad to hear that you have been happy with your order and the returns service provided - I hope to see you shopping with us again!
Motel x
I didn’t receive my package even though…
I didn’t receive my package even though it says delivered!
13 mai 2026
Réponse de us.motelrocks.com
Hi Amulya, I am sorry to hear that you have not received your parcel - please make sure to reach out to the customer service team so that they can help you out. I apologise for the inconvenience caused.
Motel x
Réponse de us.motelrocks.com
Hi Alex, I am very sorry to hear that you have not received your order - I can see that you are currently in touch with the customer service team regarding this issue, please make sure to keep in touch so that they can get this resolved as soon as possible for you. I apologise for any inconvenience caused.
Motel x
Loved the clothes
Loved the clothes, happy to see that it shipped in my mailing box. Will buy again!
6 mai 2026
Réponse de us.motelrocks.com
Hi Simone, thank you for leaving a review. I am so pleased to hear that you have been happy with your order and I hope to see you shopping with us again soon!
Motel x
SHEIN QUALITY
SHEIN QUALITY. Makes sense because everything is from china but genuinely some of the worst quality pieces i've ever felt. Overpriced SHIT
11 mai 2026
Réponse de us.motelrocks.com
Hi Zoe, I am very sorry to hear that you have not been happy with your order and your feedback will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
runs way too big
I bought two pairs of pants in my usual size and after referring to the size chart, and they were SO big and long! My initial thought was maybe they sent the wrong size. Sizing was also very inconsistent between the two styles.
11 mai 2026
Réponse de us.motelrocks.com
Hi Anna, I am sorry to hear that you have experienced an inconsistency with the sizing of your items - please make sure to reach out to the customer service team with some further details of the issue so that they can help you out. I apologise for any inconvenience caused.
Motel x
sizing
sizing is different then regular places, but if you know your size then their jeans fit great!!
11 mai 2026
Réponse de us.motelrocks.com
Hello, thank you for your review. I am glad to hear that you have found your fit in the jeans and hope to see you shopping with us again!
Motel x
I always buy the same pants in the same…
I always buy the same pants in the same style, not sure if it’s the material or what but my most recent purchase didn’t fit me. Very wide and long. I always get the same size. I had to alter them myself.
11 mai 2026
Réponse de us.motelrocks.com
Hi Bianca, I am very sorry to hear that your most recent item did not fit as expected - please make sure to always reach out to the customer service team if you experience an issue like this so that they can help out. I apologise for the inconvenience caused.
Motel x
great fit fast shipping and delivery
4 mai 2026
Réponse de us.motelrocks.com
Hi Ethel-Jana, thank you for leaving us a review. I am so pleased to hear that you have been happy with your order and the delivery service provided - I hope to see you shopping with us again!
Motel x
The color of the jeans shown in the…
The color of the jeans shown in the picture looks nothing like in person. They look like completely different jeans
4 mai 2026
Réponse de us.motelrocks.com
Hi Jennie, I am very sorry to hear that you have not been happy with your jeans - please make sure to reach out to the customer service team with the details of the issue so that they can help you out. I apologise for the inconvenience caused.
Motel x
Réponse de us.motelrocks.com
Hello, I am very sorry to hear that you have not been happy with your order and your feedback regarding the quality will be passed on to the relevant team. I apologise for any inconvenience caused.
Motel x
Need a taller size
i’m very tall so i was so happy that you guys offered different inseams and i ordered the tallest one available, 34”. this inseam usually works with my height and i was very disappointed when it didn’t work out. Include more tall sizes!
8 mai 2026
Réponse de us.motelrocks.com
Hi Anslie, thank you for your feedback. We appreciate you sharing your experience with the inseam length and this will be passed on to the relevant team - we would love to be able to include a sizing range for everyone!
Motel x
Great quality jeans!!
1 mai 2026
Réponse de us.motelrocks.com
Hi Janice, thank you for leaving a review. I am so pleased to hear that you have been happy with your jeans and hope to see you shopping with us again!
Motel x
i’m having trouble with your sizing
i’m having trouble with your sizing. I was a 24/30 in one pair (same style) and when i bought the same size in another color i can barely get the up over my hips!! Help!!!
I sent an email and requested to return them for a credit so i can order a bigger size but no one has replied to me.
i wish there was a phone number to call customer service.
7 mai 2026
Réponse de us.motelrocks.com
Hi Linda, we appreciate you sharing your experience with our sizing and the difficulty you encountered. We are actively looking into your email regarding the return and credit request. We understand your frustration.
Motel x
so hard to find a paid of jeans that…
so hard to find a paid of jeans that fit how they should
7 mai 2026
Réponse de us.motelrocks.com
Hello, we understand your frustration with finding the right fit. We are always working to improve our sizing.
Thank you for your feedback.
Motel x
Great product
Great product - it's so hard to find small sizes in longer lengths. Thank you!
30 avril 2026
Réponse de us.motelrocks.com
Hey Tina, we are so glad you found exactly what you needed. We appreciate your kind words and positive feedback!
Motel x
Réponse de us.motelrocks.com
Hi Vivienne, thank you for leaving a review. I am so pleased to hear that you were happy with the service, I hope to see you shopping with us again!
Motel x
I just love your clothes
I just love your clothes, and the quality is amazing! The silhouettes are amazing and the items are always true to size.
6 mai 2026
Réponse de us.motelrocks.com
Hi Hila, thank you for leaving a review. I am so pleased to hear that you love our clothes and I hope to see you shopping with us again!
Motel x
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