Already paid for premium plan but still showing not showing premium plan and no facility. This is customer behaviour experience. We raise ticket but one person goes to another and another person goes... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I do not feel it is ethical to force your branding by putting huge logos on cookie banners (a legal requirement for most sites) and then try and force me to pay to remove your logo. It feels like you... Voir plus
L'entreprise a répondu
Eine gute Lösung für Unternehmen. Zu der kostenlosen Version kann ich nichts sagen. Als B2B User sind wir sehr zufrieden. Einfaches Setup, verständliche Dashboards und viele vorgefertigte Dienste, die... Voir plus
L'entreprise a répondu
Die Einrichtung, Pflege und die Optionen von Usercentrics sind gut strukturiert und decken unsere Anforderungen ab. Mit dem Support konnten offene Fragen zügig und zuverlässig geklärt werden. Alles in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Usercentrics is a global leader in Consent Management Platforms (CMP), helping businesses comply with privacy regulations like GDPR, CCPA/CPRA, and more. We enable the seamless collection, management, and documentation of user consents on websites and apps, supporting high consent rates and customer trust. Our Google-Certified Gold Tier CMP integrates with Google Consent Mode and TCF 2.2, ensuring compliant advertising in the EU/EEA, UK and Switzerland while maintaining ad display, conversion tracking, and analytics. We offer solutions for all business sizes: Cookiebot CMP for easy consent management, App CMP for mobile apps, and Usercentrics CMP for enterprise-level needs. With the Usercentrics Preference Manager, users can easily manage preferences and marketing permissions. Trusted by clients like Daimler and Telefónica, Usercentrics is being used on 2.1 million+ websites and apps in 180+ countries, managing 6.7 billion consents monthly through 5,000 partners. Visit usercentrics.com to learn more.
Coordonnées de contact
Munich, Allemagne
- https://usercentrics.com/contact/
- usercentrics.com
3,5
Moyen
49 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Already paid for premium plan but still…
Already paid for premium plan but still showing not showing premium plan and no facility. This is customer behaviour experience. We raise ticket but one person goes to another and another person goes to another. They already passed 5 days but no support provided.
21 juin 2026
Avis spontané
I do not feel it is ethical to force…
I do not feel it is ethical to force your branding by putting huge logos on cookie banners (a legal requirement for most sites) and then try and force me to pay to remove your logo. It feels like you are taking advantage to push advertising of your company, because of this i do not trust your company at all.
11 juin 2026
Avis spontané
Réponse de Usercentrics
Hello there,
Thank you for your feedback. We understand your perspective on the branding. The free tier is designed to give users access to a fully functional consent management tool at no cost, and the logo is part of how we sustain that offering — similar to how many products and services include branding on their free versions. It also serves as a quality mark that reassures website visitors their data privacy is being handled by a trusted provider. On paid plans, full customization including logo removal is available.
Kind regards,
The Usercentrics Team
Took a while to receive the invoice…
Took a while to receive the invoice after payment was taken however swiftly sorted out by Luciano. Great customer service.
21 mai 2026
Réponse de Usercentrics
Hello Alan,
Thank you for your review! We're glad Luciano was able to sort this out quickly for you, and we'll pass along the kind words.
Kind regards,
The Usercentrics Team
Great and fast help
8 mai 2026
Réponse de Usercentrics
Hello Tom,
Thank you for your kind feedback!
We’re very glad to hear that you had a great experience with our support team and received help quickly. We appreciate you taking the time to share this with us.
Kind regards,
The Usercentrics Team
Responsive and reactive technical…
Responsive and reactive technical support from Usercentrics, particularly support specialist Nada.
7 mai 2026
Réponse de Usercentrics
Hello Brownj,
Thank you for your review! We're glad our technical support met your expectations, and we'll make sure to pass along the kind words to Nada.
Kind regards,
The Usercentrics Team
Réponse de Usercentrics
Hello Rudi,
Thank you for your review! We're glad we could resolve your topic quickly.
Kind regards,
The Usercentrics Team
Quick and helpful
fast answers and very helpful. It took some messages going back and forth but in the end where able to finish our topic successfully.
6 mai 2026
Réponse de Usercentrics
Hello Markus,
Thank you for your review! We're glad our team was able to work through it with you and reach a successful resolution.
Kind regards,
The Usercentrics Team
Hilfreiches Datenschutztool für Websitebetreiber
Die Einrichtung, Pflege und die Optionen von Usercentrics sind gut strukturiert und decken unsere Anforderungen ab. Mit dem Support konnten offene Fragen zügig und zuverlässig geklärt werden. Alles in allem eine gute Wahl, zumal das Unternehmen auch in Europa ansässig ist.
14 avril 2026
Avis spontané
Réponse de Usercentrics
Hello Christian,
It's great to hear that the setup, maintenance, and available options align well with your requirements - and that our support team could answer your questions quickly when needed. We're proud to be a European company, and we know that matters when it comes to data privacy and trust.
Thanks for choosing Usercentrics and for taking the time to share your experience.
Kind regards,
The Usercentrics Team
Réponse de Usercentrics
Hello,
Thank you for sharing your positive experience! We're glad to hear that you find Usercentrics to be a great tool.
If you ever have questions or want to explore more features, our team is always here to help. Thanks again for your feedback and for choosing Usercentrics.
Kind regards,
The Usercentrics Team
La migliore per onestà e per qualità di servizio
Io voglio ringraziare vivamente Usercentric per l'onestà. Abbiamo risolto un piccolo dettaglio in simbiosi. Posso garantire che Usercentric offre un ampio panorama di prodotti adatti a ogni soluzione. I prezzi sono i migliori sul mercato. Affidatevi a Usercentric. Io lo consiglio in particolare per l'onestà dell'azienda, la garanzia del prodotto e l'efficacia. Meritano molto più di 5stelle e io glie le do con tutto il cuore. Ottima azienda e tutti ne dovrebbero trarre esempio
11 mars 2026
Avis spontané
Réponse de Usercentrics
Hello Sabrina,
Thank you very much for your kind words and for the trust you place in Usercentrics.
We’re truly happy to hear that you had such a positive experience with both our team and our solutions. Your appreciation of our transparency, service quality, and product effectiveness means a great deal to us.
Thank you again for your recommendation and for taking the time to share your experience.
Kind regards,
The Usercentrics Team
Usercentrics is an easy to use and…
Usercentrics is an easy to use and feature rich tool. Our developer was on vacation and our trial expired before he got to test it for our needs.
The support team at Usercentrics were incredibly gracious to extend our trial, and for that flexibility alone, along with the excellent support, we will be subscribing.
5 mars 2026
Avis spontané
Réponse de Usercentrics
Hello Richard,
Thank you for your kind feedback!
We’re glad to hear that you find Usercentrics easy to use and feature-rich. It’s great to know our support team could assist by extending your trial and giving your developer the time needed to evaluate the platform properly. We appreciate you taking the time to share your experience.
Kind regards,
The Usercentrics Team
1) Scanning the website is really slow
1) Scanning the website is really slow
2) Still it shows the old set even after scanning the website
I'm speaking about these two website
ezto.io
zentre.ai
1 mars 2026
Avis spontané
Réponse de Usercentrics
Hello Sriram,
Thank you for your feedback.
We understand your concerns regarding the scan speed and the results shown after scanning. We’ve checked your account and can confirm that there are currently no pending scans.
Our support team reached out to you via our support ticket and is waiting for your reply so we can continue investigating this with you.
Kind regards,
The Usercentrics CMP Team
The idea of an easy to implement CMP is great but....
Overall I find the service something that would be incredibly helpful for so many people.
I would highly recommend for the GoDaddy Implementations, to add somewhere instructions on how to actually officially add Usercentrics to GoDaddy. There really isn't a lot of information on how best to do that, and using GTM is often not the easiest either because the explanation they give you is 3 years old and slightly outdated.
1 mars 2026
Avis spontané
Réponse de Usercentrics
Hello Raelynn,
Thank you for your honest feedback, we’re glad to hear you see the value in having an easy-to-implement CMP.
We appreciate your suggestion regarding clearer instructions for GoDaddy implementations. Your input is helpful, and we’ll pass it along to our team. If you need support with your setup, feel free to reach out to us at support@usercentrics.com - we’re happy to assist.
Kind regards,
The Usercentrics Team
Réponse de Usercentrics
Hello Владимир!
Thank you for the positive feedback! We're delighted to hear that you’re enjoying the user experience and finding the platform easy to use with robust functionality. It’s great to know it’s meeting your expectations.
Kind regards,
The Usercentrics Team
I mistakenly gave this company my email…
I mistakenly gave this company my email address. They now will not stop spamming me and don't respond to my requests to be left alone.
16 février 2026
Avis spontané
Réponse de Usercentrics
Hi there,
Thank you for bringing this to our attention and apologies for that. We’ve removed your email from our mailing lists and you shouldn’t receive any further communication from us.
If you have any other concerns, please contact us at support@usercentrics.com and we’ll resolve it right away.
Kind regards,
The Usercentrics Team
Réponse de Usercentrics
Hello Uros,
Thank you very much for your kind words! We truly appreciate you highlighting fairness and politeness - that’s exactly the standard we aim to uphold in every interaction.
Kind regards,
The Usercentrics Team
Simple to set up!
Simple to set up for individual regions... would be better if they had predefined geolocation rules we can use and didn't have to configure every region separately.
9 février 2026
Avis spontané
Réponse de Usercentrics
Hello Tom,
Thank you for your feedback, we’re glad to hear the setup worked well for your regional needs.
We also appreciate your suggestion regarding predefined geolocation rules. That’s valuable input, as we know managing multiple regions individually can take extra time depending on the setup.
Our team will reach out directly to you to better understand your use case and see how we can support you more efficiently.
Kind regards,
The Usercentrics Team
cảm ơn admin a
7 février 2026
Avis spontané
Réponse de Usercentrics
Hello Tran Xuan Trung,
Thank you very much for the positive feedback! We’re happy to hear you’re satisfied, if you need any further assistance, our team is always here to help.
Kind regards,
The Usercentrics Team
Réponse de Usercentrics
Hello there,
Thank you very much for your feedback! We’re glad to hear you had a positive experience and truly appreciate you taking the time to share it. If there’s anything we can help with in the future, our team is always happy to assist.
Kind regards,
The Usercentrics Team
The tool is very powerful if you know…
The tool is very powerful if you know how to use it
The functionality and effectiveness are excellent! However, it's not exactly a tool for beginners; you really need to know what you're doing. It would be great to see more support or a guided tour from the manufacturer to help users navigate their first steps or troubleshoot initial issues.
28 janvier 2026
Avis spontané
Réponse de Usercentrics
Hi there,
Thank you for taking the time to share your thoughts!
We completely understand how important it is to feel supported right from the start. Your feedback about onboarding and clear guidance helps us see where we can improve, and it’s something we’re actively working on - with new resources, step-by-step guides, and a focus on making our documentation more visible and structured.
If you need help getting started or have specific questions, our support team is always ready to assist.
The Usercentrics Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.