Already paid for premium plan but still showing not showing premium plan and no facility. This is customer behaviour experience. We raise ticket but one person goes to another and another person goes... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I do not feel it is ethical to force your branding by putting huge logos on cookie banners (a legal requirement for most sites) and then try and force me to pay to remove your logo. It feels like you... Voir plus
L'entreprise a répondu
Eine gute Lösung für Unternehmen. Zu der kostenlosen Version kann ich nichts sagen. Als B2B User sind wir sehr zufrieden. Einfaches Setup, verständliche Dashboards und viele vorgefertigte Dienste, die... Voir plus
L'entreprise a répondu
Die Einrichtung, Pflege und die Optionen von Usercentrics sind gut strukturiert und decken unsere Anforderungen ab. Mit dem Support konnten offene Fragen zügig und zuverlässig geklärt werden. Alles in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Usercentrics is a global leader in Consent Management Platforms (CMP), helping businesses comply with privacy regulations like GDPR, CCPA/CPRA, and more. We enable the seamless collection, management, and documentation of user consents on websites and apps, supporting high consent rates and customer trust. Our Google-Certified Gold Tier CMP integrates with Google Consent Mode and TCF 2.2, ensuring compliant advertising in the EU/EEA, UK and Switzerland while maintaining ad display, conversion tracking, and analytics. We offer solutions for all business sizes: Cookiebot CMP for easy consent management, App CMP for mobile apps, and Usercentrics CMP for enterprise-level needs. With the Usercentrics Preference Manager, users can easily manage preferences and marketing permissions. Trusted by clients like Daimler and Telefónica, Usercentrics is being used on 2.1 million+ websites and apps in 180+ countries, managing 6.7 billion consents monthly through 5,000 partners. Visit usercentrics.com to learn more.
Coordonnées de contact
Munich, Allemagne
- https://usercentrics.com/contact/
- usercentrics.com
3,5
Moyen
49 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 84 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Eine gute Lösung für Unternehmen
Eine gute Lösung für Unternehmen. Zu der kostenlosen Version kann ich nichts sagen. Als B2B User sind wir sehr zufrieden. Einfaches Setup, verständliche Dashboards und viele vorgefertigte Dienste, die man in das Banner übernehmen kann und trotzdem manuell noch anpassen kann. Support bis jetzt zwar nur englischsprachig, aber schnell und zuverlässig. Je nach Anliegen schreibt man nicht immer mit der gleichen person, aber alle unsere Anliegen konnten bis jetzt schnell und unkompliziert gelöst werden.
16 janvier 2026
Avis spontané
Réponse de Usercentrics
Hallo Serafima Zano,
Vielen Dank für Ihr ausführliches und positives Feedback! Es freut uns sehr zu hören, dass Sie als B2B-Nutzer mit Usercentrics zufrieden sind und insbesondere das einfache Setup, die übersichtlichen Dashboards sowie die vorgefertigten, flexibel anpassbaren Dienste schätzen. Schön, dass Sie auch mit der Geschwindigkeit und Zuverlässigkeit unseres Support-Teams gute Erfahrungen gemacht haben. Ihr Feedback ist für uns sehr wertvoll und hilft uns, unser Angebot kontinuierlich weiterzuentwickeln.
Beste Grüße,
Das Usercentrics Team
Long time, satisfied customer
Been with Usercentrics for a long time and had no problems - does what it is supposed to do.
20 novembre 2025
Avis spontané
Réponse de Usercentrics
Hi Andreas,
Thank you so much for your long-standing trust in Usercentrics! We’re happy to hear everything has been running smoothly and that our solution consistently delivers what you need. We appreciate your continued support and look forward to being your partner for many more years.
Kind regards,
The Usercentrics Team
Good event to get to know the company…
Good event to get to know the company and connect with the community. Thanks for the invite!
12 novembre 2025
Avis spontané
Réponse de Usercentrics
Hi Julia,
Thank you so much for your kind words! We loved having you there and really appreciate your feedback. We're already looking forward to welcoming you again at our next event!
Kind regards,
The Usercentrics Team
Réponse de Usercentrics
Dear Navah,
Thank you so much for your kind words! It’s great to hear that it’s making a positive impact on privacy efforts which is exactly our goal, and we’ll continue working hard to achieve it.
Kind regards,
The Usercentrics Team
Disappointing and Unprofessional Recruitment Experience
I’m extremely disappointed with my experience interviewing for the Revenue Operations role at Usercentrics. I had my first interview in September, after which I received no feedback or update on my status — whether I was shortlisted or rejected.
A month later, their CCO, reached out via LinkedIn to restart the process. I reconnected with the HR representative, who apologized for the earlier miscommunication and said they would continue the process. The role required SQL experience, which I openly mentioned I lacked but expressed a strong willingness to learn. The team assured me that this wouldn’t be an issue and that on-the-job learning support would be provided.
In October, I completed two interview rounds successfully and moved to the third technical round, which involved a case study presentation at their Munich office. Due to HR miscommunication, I had to visit the office twice for the same purpose. Despite the inconvenience, I gave my best effort in the presentation.
A few days later, I received an email stating that I was not selected — which I completely understand. However, what I don’t understand is the complete lack of feedback or response afterward, despite my multiple follow-ups with them.
To add to the frustration, the hiring managers who were supposed to attend the final presentation didn’t even show up. Instead, two other employees (who weren’t part of the role or team) attended the session. I was told the presentation would be recorded and shared with the actual hiring managers — which felt very unprofessional.
It’s shocking that a company with $100M ARR operates with such poor communication and disorganized hiring processes. The HR team and the Sales contact seemed disconnected and unclear about the expectations for the role.
I’m sharing this review to save others from wasting their time and energy. The lack of professionalism, communication, and accountability throughout the process was disappointing. If the hiring experience reflects the internal culture, I can only imagine how frustrating it might be to work here.
14 novembre 2025
Avis spontané
Major ticket not fixed after 2 months. Scanner ads thousands to site traffic.
Scanner has been broken for 2 months. I've had a ticket open the entire time and they have made absolutely 0 progress.
Each scan shows as tens of thousands of sessions on our website, absolutely destroying our analytics, and since it is broken, I cannot turn off automatic scanning.
Edit: Issue fixed within 24 hours of me leaving this review. Interesting.
3 novembre 2025
Avis spontané
Réponse de Usercentrics
Good afternoon,
We’re truly sorry to hear about your experience and the issue that you are experiencing with our scanner. That’s definitely not the level of service we aim to provide.
Unfortunately, we weren’t able to locate your support ticket based on the details provided in this review. We would really appreciate it if you could reach out to us via your existing ticket or could contact us again via support@usercentrics.com. This will help us identify your case and make sure we do everything in our power to get this resolved.
Thank you for your patience.
Best regards,
Your Usercentrics Team
Update: We were able to locate your support ticket and are looking into your case again. Our colleagues from the support team will get back to you there.
Apparently my account does not exist
I was searching for a privacy policy generator for my website and found this site, went to generate the policy but to see it I needed to sign up for an account, okay, looked like they had some useful tools for me.
I created an EMAIL account using usercentrics.com@my email address (I have an email privacy system that lets me deactivate emails) and when I sign in, I kept getting an SSO error.
Contacted support who just told me to sign in using SSO, despite me telling them multiple times I signed up with EMAIL not SSO, but they just kept sending the same canned response, saying it was my company's policy (what company? I just made this account for myself) and when I asked them to delete my account, they can't find it?
If a system fails at the first step, there is no point wasting your time battling through to use it...
30 octobre 2025
Avis spontané
Réponse de Usercentrics
Hi Jack,
Thank you for sharing your feedback, and our apologies for the inconvenience you experienced while trying to log in. After reviewing the case with our technical support team, we identified that the issue occurred because your email address included “@usercentrics.com.”, which caused the system to misinterpret your login credentials.
Our colleague has followed up to assist you further. If you’d like to try again, please sign up using a different email address, and you should be able to access your account without any issues.
We truly appreciate your patience and understanding, and we hope you’ll give our Privacy Policy Generator another try. If you have any other questions or feedback, please don’t hesitate to reach out.
Kind regards,
The Usercentrics CMP Team
Stay Away From This Tool - It Completely Broke My Website
I’m warning anyone considering this tool: stay away from it at all costs.
After installing their Web Consent feature, my entire website stopped working on mobile. The consent popup doesn’t appear when the page loads, so the site just freezes on a blank screen. The only way to make it show is if the user manually scrolls down — something most people will never do. Because of this bug, I’ve lost around 90% of my site traffic almost overnight.
It gets worse. I can’t even change the background styling of the popup, and now I’m getting warnings that I’ve exceeded my plan limit — even though I only have one domain in my account.
I’ve spent thousands of dollars setting up my tracking and marketing through their system, and now everything is broken. Their product is unreliable, poorly supported, and has done serious damage to my business.
Until they fix these issues, avoid this tool completely. It’s not worth the risk.
20 octobre 2025
Avis spontané
Réponse de Usercentrics
Hello Andreas,
thank you for sharing your detailed feedback. We want to assure you that your concern is very important to us, and we fully understand the frustration this situation may have caused.
Our support team has responded to your ticket and is awaiting your reply so they can continue investigating and provide a solution as promptly as possible. Based on the initial review, your banner is appearing and functioning as expected.
Regarding the warning about exceeding your plan limit, this is a known bug that our team is actively working to resolve - you may safely ignore it for now, and rest assured that you will not be charged while we address the issue.
We sincerely appreciate your patience and understanding as we work to restore your website’s functionality.
Kind regards,
The Usercentrics Team
Great support
Great support. Very personalized help for their Server Side Tagging product. thanks
8 octobre 2025
Avis spontané
Réponse de Usercentrics
Hello Amaury,
Thank you for your kind words! We’re really glad to hear that you had a great experience with our support team and that the personalized help with Server Side Tagging was useful. We truly appreciate your feedback!
Kind regards,
The Usercentrics Team
Not a reliable cookie banner
Not a reliable cookie banner. We're on a paid plan, using cookie banner by Usercentrics, and it has now happened TWICE that all of a sudden, without any warning, our cookie banner just disappears from the website, and when logging in to our account at Usercentrics, we've been thrown to the start, like our cookie banner never even existed. Of course, the payments are running all the time... This is beyond annoying, as of course the lack of cookie banner ruins all our tracking and has serious business effects.
8 octobre 2025
Avis spontané
Réponse de Usercentrics
Dear Anni,
We’re very sorry to hear about your experience. This is not the way things should work, and we understand how frustrating it must be to have your banner suddenly disappear.
From what you describe, it’s possible that your original configuration still exists, but there may have been a login or account issue that led to a new account being created unintentionally. To help us investigate and restore your setup as quickly as possible, could you please reach out to our support team at support@usercentrics.com? They’ll prioritize your case and make sure everything is back up and running.
Thank you for your patience.
Kind regards,
The Usercentrics team
Top CMP provider!
My company switched to Usercentrics based on the recommendation of our web development agency. I have to say that the experience is pretty positive so far.
First of all, the cookie banner was pretty easy to configure, with a very intuitive interface and many functions to optimise the traffic flow on the website.
Honourable mention for the support and the product team: the communication runs smoothly, and every time we have a question, the customer support and product team are prompt to help.
I would recommend this CMP provider to anyone!
25 septembre 2025
Avis spontané
Réponse de Usercentrics
Hello Marco,
Thank you for your kind words! We’re glad to hear the setup was smooth and that the banner configuration worked well for your needs. It’s also wonderful that our support and product teams have been able to assist you quickly and clearly. Your recommendation means a lot to us!
Kind regards,
The Usercentrics Team
It's a very simple bit of code thats not worth the monthly fee.
It's a very simple bit of code that should be nearly as good as free. Its monthly fee is too much.. More than an Office365 licence for a simple cookie pop-up agreement on your website.
28 août 2025
Avis spontané
Réponse de Usercentrics
Hi Zoticus,
We appreciate you taking the time to share your feedback.
While the banner may look simple, a CMP does a lot behind the scenes. It automatically detects and classifies trackers on your site, offers banner templates with region-specific rules (to support complex and ever-changing global privacy regulations like GDPR and CCPA), and securely manages, stores, and shares user consent with the services you use. These are just some of the things covered by our pricing plans that help reduce legal risk, save you manual effort and build user trust.
If you could reach out to our support team, we'd be happy to review your current subscription to make sure you’re on the most cost-effective plan and getting the full value.
Best regards,
The Usercentrics Team
Extrem nervig
Extrem nervig, man kann das usercentrics logo nicht entfernen und es wird super fett beim cookie gezeigt. Extrem frech! Auf Anfrage beim Support geht das nur mit teurem Upgrade. Abzocke!
26 août 2025
Avis spontané
Réponse de Usercentrics
Hi Chris,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration with the placement of the Usercentrics logo.
The option to fully remove branding is available starting from our Business plan, which also includes full customization, detailed banner interaction analytics, and other premium features.
We couldn’t locate a ticket based on the information you shared, but we’d be glad to review your specific case.
Please feel free to reach out to our support team again and we’ll be happy to look into this further with you and advise you on the best possible package.
Best regards,
Your Usercentrics Team
Be very cautious with these people!
We have been working with this company for more than a year. At one point, we had to change the legal entity of our business, and for that reason, we requested an update of the billing details.
We kept waiting and waiting – we had to send at least six emails asking them to make this change. At all times, they either ignored us or kept passing the responsibility elsewhere, shifting blame and avoiding the issue.
Only when we finally decided to stop the payment through PayPal did they bother to get in touch with us. Fortunately, we had set up the payment via PayPal, because otherwise it would have been impossible to change the payment method, as we no longer had access to the account.
This company is absolutely not recommendable. It is unacceptable and unprofessional that customer support does not address such an essential requirement from clients. This is simply not serious. Be very cautious with these people!!!
14 août 2025
Avis spontané
Réponse de Usercentrics
Hi George,
Thank you for sharing your experience. We’re truly sorry to hear about the frustration you faced while trying to update your billing details.
Changing account ownership or updating legal entity information is normally a straightforward process, and it sounds like something went wrong along the way — either in how the request was handled or in how the steps were communicated to you. We understand how repeated follow-ups without a clear resolution would feel both time-consuming and discouraging.
Your feedback is very valuable to us, and we’ll use it to ensure that our support team provides clearer guidance and avoids unnecessary delays in similar cases. We regret that this situation left you with such a negative impression, and we want to thank you sincerely for the trust and loyalty you’ve shown as our customer.
Best regards,
The Cookiebot Team
Would not reccomend
I was sold on Usercentrics with the understanding that it was a flexible, easy-to-implement solution that anyone on our team could manage. That has not been my experience at all. The tool is far from intuitive for the average user, and the setup requires far more technical knowledge than was suggested.
What’s more disappointing is the complete lack of support after signing. There’s no onboarding help, no customer success follow-up, and support tickets are slow to be answered—and when they are, the responses are often vague or unhelpful.
If you’re expecting a hands-on partner or reliable service, this is not it. I would not recommend Usercentrics based on our experience. There are better alternatives that offer similar functionality with stronger customer support and transparency.
Separately, when I asked to get a partial refund after using the product for under one month, the answer was simply no.
3 juillet 2025
Avis spontané
Réponse de Usercentrics
Hi Daniel,
Thank you for your feedback. We’re sorry to hear the setup and support didn’t align with your expectations. Usercentrics is designed to offer flexibility and compliance for a wide range of needs, but we understand it may require some technical input depending on your setup.
We’re continuously working to improve our onboarding experience and support resources. Your input is appreciated and will be taken into account moving forward!
Kind regards,
The Usercentrics Team
Lack of support. Price vs performance don't validate.
Well, I have been using them since 2025. Constant errors on the website. And most importantly lack of support. I opened a request 5 days ago. The problem is critical, no interest, no answer.
When it was just Cookiebot, everything was good, but now with their 3 admin panel update. It's quite a mess, and I mentioned, lack of support is the biggest downfall.
3 juin 2025
Avis spontané
Réponse de Usercentrics
Hi Martin,
Thank you for taking the time to share your feedback. We’re truly sorry for the inconvenience you experienced with our product. Our goal is to provide the best possible experience for our customers, and we regret not meeting your expectations this time.
Our support team is currently facing a higher-than-usual backlog, but we’re doing our best to respond as quickly as possible. Your input is valuable and helps us continue to improve.
Best regards,
The Usercentrics Team
tool works, support very bad
The tool itself works if set up correctly. Interface could be a bit cleaner, it is sometimes not very clear where to change what.
Unfortunately the support is very bad. Have to wait sometimes a week for a response. Tried to do a second inquiry but got the same support again. Just sad, because we are moving our group to one CMP and with that experience I wont recommend to chose them. I was happy with most of it, but support is crucial especially in a complex area like consent and cookies.
23 mai 2025
Avis spontané
Réponse de Usercentrics
Hi Jeremy,
Thank you for sharing your feedback with us. We’re glad to hear that the tool itself is working well once it’s set up, though we understand that some aspects of the interface could be clearer.
We’re truly sorry for the delays you’ve experienced with our support team. We recognise how important fast, reliable support is, especially in such a complex area as consent and cookies. We’re actively working to improve our response times and the overall support experience to ensure we can better assist you and all our users.
Your feedback helps us identify where we need to improve, and we appreciate you taking the time to share it.
Best regards,
The Usercentrics Team
Réponse de Usercentrics
Hello Consumer,
thank you for your feedback. We're glad to hear that you found our service secure and complete. We strive to provide straightforward solutions to meet your needs.
Kind regards,
The Usercentrics team
Beware: Unauthorised Billing and No Support
I was stunned to find I’d been slammed with the most expensive plan for months on end—automatically charged without my consent and despite never actually using their service. They don’t care how small your site is; they’ll bleed you dry anyway.
Customer support? Nonexistent. They bet you won’t have the time or energy to fight back against these blatant rip-offs. This is by far the worst billing scam I’ve ever encountered.
Do yourself a favor: keep your credit card firmly away from this outfit.
16 mai 2025
Avis spontané
Réponse de Usercentrics
Hello,
Thank you for taking the time to share your feedback.
At Usercentrics, we strive to be as transparent as possible about our pricing model. Plans are based on actual usage, and if the usage or subpages of a selected plan are exceeded, the plan is automatically adjusted to the right plan in accordance with the Terms and Conditions and the information provided on our website.
We understand that such changes can sometimes still come as a surprise. We're here to help and are happy to take a closer look at your specific case. To assist you more efficiently, we've requested additional details to locate your support ticket and ensure your request is prioritized.
Kind regards,
The Usercentrics Team
Réponse de Usercentrics
Hello Shalev,
Thanks so much for taking the time to share your experience with Usercentrics. We truly appreciate your honest feedback and value our partnership.
Kind regards,
The Usercentrics Team
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