I received a completely comprehensive reply just a day asking a rather complex tax question. I felt that Utmost had provided a far more helpful answer than I expected. Very pleased with this level... Voir plus
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Had to wait a little while to connect, and used the "call Back" service. But on a call back. Katherine was very knowledgeable, and efficient, dealing with my enquiry pretty quickly. An e-mail followed... Voir plus
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A quick response to my call Clear and concise answer to my questions A friendly and profession person to deal with My request was attended to in a timely fashion
The staff are very helpful and very knowledgeable; nothing is too much bother for them and if it is a new query they will break it down for you. I also like the fact one person deals with you until th... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
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4,0
Bien
910 avis
Demande des avis aux clients
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I got information and help on questions…
I got information and help on questions that are very important for me.
7 mai 2026
Avis spontané
Réponse de Utmost International
Dear Uno,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
I was helped by Harry Dickenson today
I was helped by Harry Dickenson today. He was professional and competent and keen to help. I was totally satisfied with what he arranged for me today - I only wish the rest of the Utmost International portal was as good.
6 mai 2026
Avis spontané
Réponse de Utmost International
Dear Keith,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Utmost are just failure after failure
Utmost - even after me writing a long constructive review of your poor administrative processes, complaining loudly to your senior team, being assigned a "personal administrator" to handle our case, you still can't get it right. The ridiculous 8 week admin delay that Utmost say they require from the start of actioning a policy split to the actual split taking place, is in itself yet another excuse to prevent the customer from getting their money. We joked in our family as to whether they would contact us or release our policy on the 8 week anniversary - I mean it would be a chance to redeem themselves after a shambolic process to date - but no, you guessed it, not a whisper. There are no words. Oh yes, and their replies to these messages are AI generated. The staff are probably all too busy answering the phone - no they don't do that either. AVOID
6 mai 2026
Avis spontané
Réponse de Utmost International
Dear Theresa,
Thank you for reaching out - feedback is important to us. We are sorry to hear that you have had a bad experience whilst splitting your policy. As the team would have outlined this is a complex process and does take some time.
We can see that this has now been completed in full - should you need further assistance with this or any other activity on the policy please do reach out at relationshipmanagement@utmostgroup.com and we will be happy to support you.
Also, just a quick clarification that these replies are not AI generated and we do investigate and act on all reviews as they are an important part of our customer feedback and improvement journey.
Kind Regards, Utmost.
Ultima has responded rapidly and with clarity to my requests and queries and queries
Ultima responds rapidly and with clarity to my requests and
6 mai 2026
Avis spontané
Réponse de Utmost International
Dear Judith,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Pan Europe Staff
Pan Europe has always been very accommodating and easy to do business with. All the staff I've encountered are very straightforward. One of them is Danny Lambe, who most of the time I deal with new businesses.
5 mai 2026
Avis spontané
Réponse de Utmost International
Dear Sarah,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Good response
Quick response to my question with the info I needed ... although why this info wasn't on the form I completed I still don't know: that bit was left unaddressed.
5 mai 2026
Avis spontané
Réponse de Utmost International
Dear Gary,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
We would be happy to discuss the element of the form that has been unaddressed. Please reach out at relationshipmanagement@utmostgroup.com quoting this review.
Kind Regards, Utmost.
Kind Regards, Utmost
Réponse de Utmost International
Dear George,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Danielle Lewis went above and beyond to…
Danielle Lewis went above and beyond to help.
I have a client whose circumstances have changed and who now needs to access funds as quickly as possible. A fund merger has unfortunately caused delays, but I could clearly tell that Danelle immediately understood the situation and genuinely empathised with the real-life impact on the client.
She tried everything she could think of to support the case and clearly cared about getting the best possible outcome. Her effort, understanding and professionalism were very much appreciated.
Thank you, Danielle and wider Utmost teams.
1 mai 2026
Avis spontané
Réponse de Utmost International
Dear Tom,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Paula Daly came back with the info…
Paula Daly came back with the info required within a 2 hour window providing all the info requested. Very much appreciated.
30 avril 2026
Avis spontané
Réponse de Utmost International
Dear Matthew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Efficient
Efficient, accurate and easy to communicate with - I spoke with Alex Higerty and got the information requested and details emailed over straight away. Where I could not get the information Alex gave me the correct email to contact.
29 avril 2026
Avis spontané
Réponse de Utmost International
Dear Jo,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Leah Casey at Utmost Wealth is very…
Leah Casey at Utmost Wealth is very professional and 100% helpful.
Thank you.
29 avril 2026
Avis spontané
Réponse de Utmost International
Dear Rash,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Sarah was understanding of my needs and…
Sarah was understanding of my needs and provided the material I needed.
Thank you!
24 avril 2026
Avis spontané
Réponse de Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Utmost International Bond
Great Customer service from Zain, who was clear, polite professional and very helpful with my queries.
Managed to achieve what I was looking for.
28 avril 2026
Avis spontané
Réponse de Utmost International
Dear Kat,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Fully satisfied
I emailed a problem which was fully resolved the following working day. Utmost are always helpful and courteous.
27 avril 2026
Avis spontané
Réponse de Utmost International
Dear Michael,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
After some initial issues the staff…
After some initial issues the staff were very helpful at getting access to my account
27 avril 2026
Avis spontané
Réponse de Utmost International
Dear Simon,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Val was very helpful this morning
Val was very helpful this morning. Thank you very much
24 avril 2026
Avis spontané
Réponse de Utmost International
Dear Giuseppe,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Kessia was amazing
Kessia was amazing - I called just before closing time and she was very patient and helpful with my queries.
24 avril 2026
Avis spontané
Réponse de Utmost International
Dear Ceylan,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Maryse-Marie
Maryse-Marie . Very clear and easy. Got the information I needed very quickly and easily. When calling providers this type of service is greatly appreciated.
23 avril 2026
Avis spontané
Réponse de Utmost International
Dear David,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Major changes recently with the contact…
Major changes recently with the contact for Utmost and this has vastly improved the wait time and experience in firstly getting to the right person and secondly getting the issue resolved. Sandra was a great help today and a pleasure to speak/e-mail with.
21 avril 2026
Avis spontané
Réponse de Utmost International
Dear Rosemary,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Quick and efficient reply to my query…
Quick and efficient reply to my query although it wasn't the answer I wanted, which is why a 4*
22 avril 2026
Avis spontané
Réponse de Utmost International
Dear Sam,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team and we are sorry the response is not as expected.
If we can support you further please reach out at relationshipmanagement@utmostgroup.com.
Kind Regards, Utmost.
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