Had to wait a little while to connect, and used the "call Back" service. But on a call back. Katherine was very knowledgeable, and efficient, dealing with my enquiry pretty quickly. An e-mail followed... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Danielle was patient and helpful and provided me with all the answers I needed. She also provided me with the further information I requested by e-mail in very prompt fashion. Utmost just needs to... Voir plus
It has now been over a week since utmost told me a payment was ready to be made and all checks completed. This payment was supposed to be on my 25th birthday which was over two weeks ago. They give me... Voir plus
L'entreprise a répondu
Special thanks to Danny Lambe - he's very responsive and helpful. We can be rest assured that the cases are in good hands for setting up the offshore bonds for our mutual clients.
À propos de l'entreprise
Écrit par l'entreprise
Utmost is a leading global provider of insurance-based wealth solutions, trusted by over 190,000 global clients and managing more than £100bn in assets across our hubs in Ireland, Isle of Man, Guernsey, and Luxembourg. We specialise in providing secure, flexible and internationally robust unit-linked solutions, that help our clients manage, preserve, and pass on their wealth. We are independently rated A+ by Fitch Ratings*, indicating our ability to protect our clients wealth over time. We are committed to delivering clarity, confidence, and high-quality service at every stage of our customer’s journey. *Insurance Financial Strength rating reaffirmed for our four rated insurance companies in October 2025.
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4,0
Bien
914 avis
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Quick response time and great service
Called out to Utmost late afternoon 13 April to obtain some important bond withdrawal information and Megan Laverty took my call. Megan highlighted the info cannot be provided telephonically due to calculations involved and explained we should have the info withing 48 hours. Refreshing to find the mail first thing in my in box next morning...great service.
13 avril 2026
Avis spontané
Réponse de Utmost International
Dear Dev,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
A Very Late Response to My Support Request of 2nd April
Whilst I received an automated "we have received your email" reply immediately, it took 11 days before I had an email from your customer support team, which is far too long. By then, I'd long managed to fix the problem that I'd been having. So even three stars is possibly generous.
2 avril 2026
Avis spontané
Réponse de Utmost International
Dear John,
We appreciate your feedback and regret that our response was slow in this instance. We'll review how we handled this communication to improve our service.
Should you need support on this or any future query please reach out at relationshipmanagement@utmostgroup.com and we will be happy to assist.
Kind Regards, Utmost.
Stay away from
When I was an expat in Dubai in 2016, I was approached by financial advisers from Acuma, Praxis and Utmost who offered me to open a US approved international pension plan. I was told this program was approved by the IRS, that I can contribute after tax and start withdrawing funds from the pension plan after 10 years free of tax. When I tried to withdraw funds last month after the 10 years plan anniversary, I was told that funds aren't available and I will need to wait for another 15 years at least without guarantee to ever retrieve funds invested. This seems like a Pyramid scheme where they are defrauding investors through a complex web of companies including Acuma in Dubai, Praxis in Malta and Utmost International in Guernsey. I'm posting this to let other people know about this scheme so they don't fall into the same kind of deception as I did with these organizations.
5 avril 2026
Avis spontané
Réponse de Utmost International
Dear Saoirse,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Danielle was absolutely marvellous
Danielle was absolutely marvellous. Hugely patient and professional and she managed to sort out issues that had been dragging on for months.
10 avril 2026
Avis spontané
Réponse de Utmost International
Dear Julia,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Had a problrm with modern technology…
Had a problrm with modern technology and was locked-out of Account. Added difficulty my only phone contact is mobile and would be premium raye!
However Leah Casey was very patient, polite and understood and assisted m
e greatly to eventually be able to to view ny Acvount on-line. I very much appreciate this from Leah.
10 avril 2026
Avis spontané
Réponse de Utmost International
Dear Delia,
Thank you for reaching out - we are glad our team were able to support you in resolving your issue. Should we be able to support with any future queries please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Slow to respond to questions and on…
Slow to respond to questions and on this occasion failed to conduct the necessary research and/or respond fully to the issue at hand. Poor.
9 avril 2026
Avis spontané
Réponse de Utmost International
Dear Alex,
We appreciate your feedback and regret that our response was slow and incomplete. We'll review how we handled this communication to improve our service.
Should you need support on this or any future query please reach out at relationshipmanagement@utmostgroup.com and we will be happy to assist.
Kind Regards, Utmost.
My 71 yo Cousin wanting to enjoy retirement
My Cousin , called Roger B**** has now written twice to Upmost to find out about how he can withdraw his money. The latest letter was received on the 20th March 2026 by Upmost. He is 71 years old and now wants to spend this money but Upmost haven’t responded as of 9th April 2026. So we are now forced to ring them in the Isle of Man, which isn’t covered by most phone services in the UK. Wake up Upmost, these older guys now want to spend their money. Why are you delaying things. Really you should be ashamed of yourself
9 avril 2026
Avis spontané
Réponse de Utmost International
Dear Abi,
Thank you for taking the time to leave a review - feedback is important to us. We are sorry to hear that your cousin has not received the support he needs. We have located his case and issued a further response today.
Should further assistance be required please reach out at relationshipmanagement@utmostgroup.com quoting the policy number and this review so we can support.
Kind Regards, Utmost.
Réponse de Utmost International
Dear Panna,
Thank you for reaching out - we have been unable to locate your policy with the information provided but would be happy to support you further. Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we can assist you.
Kind Regards, Utmost.
I always get a very prompt and clear…
I always get a very prompt and clear response from the staff at Utmost
9 avril 2026
Avis spontané
Réponse de Utmost International
Dear Marina,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very efficient and rapid response
Very efficient and rapid response to my request for information. I appreciate the competence of the company's 'info' arrangements.
8 avril 2026
Avis spontané
Réponse de Utmost International
Dear Cedric,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
The Utmost teams at Worldwide and Pan…
The Utmost teams at Worldwide and Pan European have always been quick to respond, with a special mention to Fiona Clarke who is consistently excellent.
8 avril 2026
Avis spontané
Réponse de Utmost International
Dear Simon,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Réponse de Utmost International
Dear Reijo,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our platform.
Kind Regards, Utmost
They are always very prompt with their…
They are always very prompt with their replies, very helpful and friendly
7 avril 2026
Avis spontané
Réponse de Utmost International
Dear Jrg,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Very helpful customer service agent…
Very helpful customer service agent sent me the correct documents immediately.
This compensates for the fact the website is very clunky and difficult to navigate.
2 avril 2026
Avis spontané
Réponse de Utmost International
Dear Tim,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
We would be happy to support on any queries / suggestions you have for the website that would help improve your experience. Please reach out at relationshipmanagement@utmostgroup.com
Kind Regards, Utmost.
Utmost help line
Sarah Moor was excellent extremely patient and helpful i give her 11 out of 10 Thank-you Sarah
2 avril 2026
Avis spontané
Réponse de Utmost International
Dear Martin,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Everything is going well
Everything is going well, especially the online platform.
However I would suggest that when there is a Regular Withdrawal in place and it Fails, than after cash is available I would suggest that we do not need to inform you to send the Regular Withdrawal but to send the payment as soon as the cash is available. I would like to Thank Tina Corkish for her work and always up to date, especially on payments.
1 avril 2026
Avis spontané
Réponse de Utmost International
Dear Nata,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
We would be happy to discuss your needs with regards to the regular withdrawal's further. Please reach out at relationshipmanagement@utmostgroup.com quoting your policy number and this review and we will assist you.
Kind Regards, Utmost
Laura Maguire
I am an IFA and rang up for client valuation.
I spoke with Laura Maguire and not only was she really helpful in getting the information I needed BUT also resolved a long standing problem whereby I couldn't access the policy through my online portal.
So efficient and helpful!
25 mars 2026
Avis spontané
Réponse de Utmost International
Dear Richard,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
Maryse-Marie Andrea
This is the second time i have spoken to this advisor and each time I have spoken to them they have always been polite, Helpful and efficient. Please provide them with the positive feedback they deserve :)
31 mars 2026
Avis spontané
Réponse de Utmost International
Dear Matthew,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
very prompt response
very prompt response, good comms from Fiona, resolved the issue very well
30 mars 2026
Avis spontané
Réponse de Utmost International
Dear Fiona,
Thank you for taking the time to leave a review - feedback is important to us. We are delighted to hear of your positive experience with our team.
Kind Regards, Utmost
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